Standalone "Problem Steps Recorder"

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• Friday, April 17, 2009 8:53 PM

  Answerer

   

   
  

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  Hi Umut,
  
  I haven't come across a standalone version of the Problem System Recorder but, even if there was one, it is not saying it would work with Vista, even though Windows 7 is based on the Vista kernel. The requirements for Problem Step Recorder appear to be Client: Windows 7; Servers: Windows Server 2008 R2. There is no mention of Vista.

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  John Barnett MVP: Windows XP Associate Expert: Windows Desktop Experience: Web: http://www.winuser.co.uk; Web: http://xphelpandsupport.mvps.org; Web: http://vistasupport.mvps.org;

  • Marked As Answer by Ronnie VernonMVP, Moderator Friday, April 17, 2009 9:09 PM
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• Friday, April 17, 2009 9:09 PM

  Moderator

   

   
  

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  Hi Umut
  
  I agree with John.
  
  I know some tweakers that have tried using PSR on other versions of Windows, in just about every way possible with negative results.
  
  Hope this helps.
  
  
  Thank You for testing Windows 7 Beta

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  Ronnie Vernon MVP
  
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• Friday, April 17, 2009 9:21 PM

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  CaptureWizPro has a 30 day free trial. MS only made a psr.exe version for 7.

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  Rating posts helps other users

  Mark L. Ferguson MS-MVP

  
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• Friday, April 17, 2009 11:04 PM

   

   
  

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  Thanks for the replies. It looks like this will be a unique feature for Win 7.
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• Thursday, October 22, 2009 9:24 PM

   

   
  

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  Copied from here:  http://sp.ntpcug.org/XPSIG/Lists/General%20Discussion/DispForm.aspx?ID=65&RootFolder=/XPSIG/Lists/General%20Discussion/How%20to%20run%20Problem%20Step%20Recorder%20on%20Windows%20XP%20or%20Vista

  
  

  Many of us have seen impressive demos of the new Windows 7 Problem Step Recorder (PSR).  PSR works like a camcorder to capture a user's mouse movements and keystrokes into a file that can be played back later for problem analysis.  That will help support personnel to recreate problem situations.

   

  But what can people who run XP or Vista do?  There's no built-in feature to do the PSR work, but there is a free download available on TechNet that does the same thing.  Here is an article that shows how to use it:http://www.winhelponline.com/blog/screenrecorder-screen-capture-utility/

   

  The tool itself is available from TechNet:http://technet.microsoft.com/en-us/magazine/2009.03.utilityspotlight2.aspx?pr=blog

   

  You can install the tool on any XP or Vista PC.  It requires the free .NET 3.5 Framework, also available from Microsoft.
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• Friday, February 25, 2011 10:51 PM

   

   
  

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  Thanks for the great link but it still does not do what the PSR can do? Super Sad face! :(
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• Tuesday, November 27, 2012 10:14 AM

   

   
  

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  Please read,
  http://blogs.msdn.com/b/cjacks/archive/2009/02/26/why-you-can-t-use-the-windows-7-problem-steps-recorder-on-windows-vista-or-windows-xp.aspx
  
  With that said, a friend gave me the modified file for Windows Vista.. 100% functionality from Windows 7.
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