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Blue screen error

Answered Blue screen error

  • Saturday, January 26, 2013 4:42 PM
     
     
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    HEY guys if you can help i got this blue screed error it said system power state failure. 

    and when i try to upload the dmp file it says  you dont have permission for that so contact admin or owner of file 

    i am the admin of my pc

    p.s i dont know what forum to post in so i posted here. sorry for that 

     

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  • Saturday, January 26, 2013 5:22 PM
     
     
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    See information posted @ http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 on using SkyDrive.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

     
  • Saturday, January 26, 2013 5:30 PM
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     We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    MS-MVP 2010, 2011, 2012 Team ZigZag

     
  • Saturday, January 26, 2013 10:16 PM
     
     
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    hey i have the dmp file but when i try to zip it or upload it by it self it gives me error saying that "cannot open file access is denied "
     
  • Sunday, January 27, 2013 2:14 AM
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    You dont need to "open" it, merely "copy" them to a location then "ZIP" them.  UPload them as per the instructions to sky drive or a file sharing service

    MS-MVP 2010, 2011, 2012 Team ZigZag

     
  • Sunday, January 27, 2013 5:31 AM
     
     
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    well i tryed that but when i try to put it in to zip it says " cannot read the file   acsess denied.

    and thank you very much for answering my questions :)

     
  • Sunday, January 27, 2013 6:54 AM
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    If it cannot "read the file" it is either locked or encrypted (perhaps bitlocker)

    If you right click the file what is its size?

    MS-MVP 2010, 2011, 2012 Team ZigZag

     
  • Sunday, January 27, 2013 5:17 PM
     
     
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    well the size of it is 476 KB (488,112 bytes)

    and size on disk is 480 KB (491,520 bytes)

     
  • Sunday, January 27, 2013 5:58 PM
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    That is about the correct size.  Lets try this.  Please take ownership of the folder as described before (does apply to win 7)

    Please read here http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Marked As Answer by ravan0159 Sunday, January 27, 2013 6:11 PM
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  • Sunday, January 27, 2013 6:13 PM
     
     
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    thank you verymuch but it is not working .. i think next time i will upload dmp 1st   but for now i am file so once again thank oyu 

    i am too noob to know all this stuff and sorry if i made you angry by asking same stupid question

     
  • Sunday, January 27, 2013 6:16 PM
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    Let us know if you need help.  Thanks

    MS-MVP 2010, 2011, 2012 Team ZigZag