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w7x64rc backup fails with error code 0x81000019
w7x64rc backup fails with error code 0x81000019
- I'm running Windows 7 x64 RC, and my backups have started failing with error code 0x8100019. I have a nightly scheduled backup, and the last successful backup was on 7/1. My updates are current; the only updates installed since the last good backup were language packs and windows defender updates.
The troubleshooting message is, "A shadow copy could not be created. Please check the 'VSS' and 'SPP' application event logs for more information. Details: Insufficient storage available to create either the shadow copy storage file or other shadow copy data. "
I'm backing up a 60G volume (40G used), and there was 120+G space free on the destination volume, but I tried reconfiguring the backup to use a different volume with 500G free anyway. It still failed with the same error.
VSS is logging errors like, "
Express Writer error: failed while adding express writers from directory System.
Operation:
Initializing Writer
Gathering Writer Data
Executing Asynchronous Operation
Context:
File Path: C:\Windows\Vss\Writers\System\
Execution Context: Requestor
Current State: GatherWriterMetadata
Error-specific details:
Error: CreateFile("75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml"), 0x80070002, The system cannot find the file specified.
On 7/2 I installed AMD Overdrive 3.0.2.0289, Nero 8 Essentials 8.3.416 and ATI Catalyst Install Manager 3.0.728.0. I'm going to uninstall Nero and see what happens...
Any other suggestions?
Thanks
All Replies
- I uninstalled Overdrive and Nero; no joy. I enabled System Restore on the source and destination volumes; no joy.
I'm out of ideas - anything else to try?
Thanks
- Make sure the Volume Shadow Copy service is set to "automatic" and that it will start successfully (right click on "volume shadow copy" in the list of services and click on "start."
start > All programs > Administrative Tools > services
Same issue here (on 32bit version of RC) that started happening this weekend (yesterday). Your suggestion on VSS is already covered with no success.
David - you probably want to try creating a restore point. I suspect that will fail as well with a similar message (object not found) as it is with me and started failing at the same time:
"The restore point could not be created for the following reason: The specified object was not found. (0x80042308). Please try again."
I have tried many different things to eliminate (same as you plus many other settings) with no success.
HOWEVER, I notice that you installed something I installed as well before noticing the stop: ATI Catalyst. As much of a pain that was (BIOS+a couple other issues), I'll try removing to see what the affect is.
I can firmly say that it did start this weekend as I'm in setup mode for the particular computer and frequently backup and take restore points when doing this.- No success on ATI. Be nice if msft chimed in one of the MANY forums listing this issue with either "we have it, working on it" or "here's you problem and how to fix".
- The Volume Shadow Copy service was set to manual and not running. I set it automatic and successfully started it. I then rebooted and verified that it auto starts. Backup still fails with the same error.
I found a Storage Team (File Cabinet) blog referencing the VSS error 0x80070002, but all four profileimagepath (and ntuser.dat) look fine. I do see that one of them, C:\Windows\System32\config\systemprofile\ntuser.dat for S-1-5-18, hasn't been modified or accessed since 6/24. That doesn't seem significant to me, but I thought that I'd mention it.
I do notice that the file that VSS complains about, C:\Windows\Vss\Writers\System\75DFB225-E2E4-4d39-9AC9-FFAFF65DDF06.xml, is locked for editing. I did a process search using sysinternals' process explorer, but nothing turned up. So I don't know what's up with that!
ieric - I can make a restore point.
Any other leads?
Thanks
- Well, I punted. I did an update/re-install of Win7, and backups run fine now.
Curiously, I am still getting the same VSS errors (tagged as warning level, but stating error in the text). But backup and restore are working anyway. I guess they were red herrings....
BTW RB - after the re-install, the Volume Shadow Copy service is back to manual, and it is not currently running. I checked the event log, and it starts on demand when the backup runs, then shuts down after an idle timeout. I've searched for the solution to this issue and am unable to find any definitive answers. I'm seeing this error every time I attempt to do a Backup:
This is Windows 7 Ultimate
"
[Window Title]
Windows Backup: Troubleshooting Options[Main Instruction]
Check your backup[Content]
A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information.
Details: Insufficient storage available to create either the shadow copy storage file or other shadow copy data.
[^] Hide Details [Try to run backup again] [Change backup settings] [Cancel][Expanded Information]
Backup time: 10/25/2009 3:23 PM
Backup location: Terra-Stor (M:)
Error code: 0x81000019
"
Is there any possibility of getting to the bottom of this w/o completely flattening and reinstalling my system?- I am having the exact same problem and tried all of the suggestions above and none have worked for me either. I am running the RTM 32bit version of Win 7. Anyone got any ideas short of a re-install?
Hi ChuckSh,
Most probably, your system reserved parition is running out of space. Can you check the freespace on the volume? Please do the following steps:
1. Start -> Computer -> Right click -> Manage
2. Select Storage -> Disk management.
3. Verify that you have a System Reserved partition of 100 MB size.
4. If yes, right click on this volume and select Properties.
5. View used and free space.
Please report the results to me. This volume requires around 40 MB free space for backup to complete successfully.
Thanks,
Sneha
[MSFT]- Hello Sneha (see my post just above ChuckSh's) - My 100MB reserved partition exists and is showing Free Space = 34.3MB (34% Free).
I also noticed last night that if i de-selected the "Include a system image..." checkbox that I CAN backup files & folders. - Hi,
Unfortunately, that is not sufficient space for backups (system image specifically) to run. If you want only file backups, unchecking "Include a system image" is the solution for you. However, we recommend that you have a system image handy because it can be used to restore your machine in the case of a hard disk crash.
If the System reserved partition cannot be extended using Disk Management because of lack of contigous space adjacent to it, creating a new system volume is the workaround. Here are the steps to move the system volume to any other volume:
1. Choose where you want to have your system volume. Few things you need to keep in mind:
a. System volume can only be created on a primary partition of MBR disk.
b. If system volume & boot volume are together, then BitLocker feature cannot be used to encrypt volumes on your machine.2. Suggest creating a new volume (say F:) on the same disk that contains the boot partition of size of about 490 MB (be careful to keep it less than 500 MB).
3. Assuming Windows 7 is installed on C: on your machine. From an elevated command-prompt run: bcdboot.exe /s C:\Windows /s F:.
4. From elevated command-prompt run: DISKPART
5. From the disk part command-prompt:
DISKPART> select volume F
DISKPART> activeNow you can reboot your machine and F: will become the system volume. You can undo this by repeating the same steps using the original system volume (you have to assign drive-letter to it) to revert to your previous configuration.
This should help resolve your issue. Please let me know if it works.
Thanks,
Sneha
[MSFT]- Edited bySneha [MSFT]MSFTFriday, November 06, 2009 7:03 AM
- Proposed As Answer bySneha [MSFT]MSFTMonday, November 09, 2009 8:10 AM
- Thanks a lot, Sneha. I'll give that a try. A couple of questions. 1. I note that my current system reserved partition does not have a drive letter. After I create a new 490MB system partition and name it 'F:' as you suggest, will I need to somehow remove that drive letter assignment after it becomes the system reserved part.? 2. Can I flatten and/or reclaim the original 100MB system partition after creating the new one? -TopMJW
- Hi TopMJW,
1. It is recommended that you do not use the System Reserved partition for anything else. Hence, remove the drive letter (Disk Management -> Right click on volume -> Change Drive letter and paths -> Select driveletter -> Click Remove) so that Explorer will not see it.
2. Do not flatten the 100 MB partition in case you need to reverse this operation.
Hope this clarifies.
Thanks,
Sneha
[MSFT] - Something evidently causes the System Reserved partition to mis-report its consumption. In my case, it may have been the image restoration I performed from a prior image. Not sure. I don't have time now to attempt to track it down.
Regardless, when I followed Sneha's procedure to move the boot files, I saw that the resulting new files were only about ~30MB, which would again leave enough room on the original 100MB partition for the system image procedure. I just took it a few steps farther by rebooting, formatting the original System Reserved partition, moving the boot files back to it and marking it active again, rebooting, and removing the alternate system partition.
I hope someone if figuring out what causes the original partition to mis-report. I can only imagine the untold aggravation it's causing the poor souls who don't find this thread. - A SHADOW COPY COULD NOT BE CREATED - PLEASE CHECK VSS & SPP APPLICATION EVENT LOGS FOR MORE INFORMATION. DETAILS: INSUFFICIENT STORAGE AVAILABLE TO CREATE EITHER THE SHADOW COPY STORAGE FILE OR OTHER SHADOW COPY DATA". error code 0x81000019
Hi everyone,
I just spent 6 or more hours on the phone with MS level 1 and then level 2 software engineers. They accessed my pc remotely and together, we came up with a solution to this problem. This is a temporary solution until MS solves it permanently in an update.
It's a very simple solution but I caution you that you must follow the instructions exactly otherwise you will not be able to boot up to windows after a restart so here is Sangeeta Mohanty's email with the solution...
Tried to make C:\Drive as active in Disk management, it will make the boot partition (100MB ) inactive automatically, once you restart will get error boot manager is missing. We have a temporary solution.
Please go to diskmgmt.msc (OR DISK MANAGEMENT IN CONTROL PANEL) and make the C:\ partition as activate and try backing up using system image, it should work. Never restart the computer after that. Once the backup is done, please go to diskmgmt.msc make the boot partition (100MB ) as active partition. Then restart. It should work.
(IT DOES WORK - I'VE TRIED!)
** IMPORTANT** Please remember never make C:\ partition active and re boot you won't be able to boot. The reason is boot partition (100MB ) contains you boot files.
Result: was able to resolve the issue.
Hope this helps - I know it was very frustrating and I was determined to get a resolution.
Mike - I've been having this problem every time I try to back up a system image right after restoring from an image.
After it restores, a shadowed image is being accumulated inside the System Volume information folder on your System Reserved partition. Windows is set to automatically delete the shadowed image after around 30-40 minutes (I don't know the exact time it refreshes). You can keep track of it by going to Disk Management. The moment it reports that it already has 70mb of free space, you can safely do an image back up.
I hope Windows will come up with an update that after the restore it should auto-delete that shadowed copy..
Lemme know if it really works just like this for you. It mysteriously puts the free space back on the System Reserved Partition after some time
Managed to clock it. It took around 20 minutes to free up the System Reserved Disk
-Albee Dela Cruz
Windows 7 Ultimate 64-bit
------------------------------
Intel i5 750
Asrock P55M Pro
4x2GB G.Skill Ripjaws
Inno3D GeForce GTX275 OC 1792mb
2X500GB Seagate 7200.12 in Raid 0
LiteOn 22x Multi-DVD LightScribe
CoolerMaster HAF 922- Proposed As Answer by_aLbEe_ Monday, November 09, 2009 8:19 PM
- Hi,
Can someone who is facing this issue report the following:
1. What is the used space on the volume?
2. Assign a drive letter (say F:) to the System reserved partition. Launch an admin command prompt.
dir /s F: >dir.txt
dir /s /AH > hidden.txt.
Send across dir.txt and hidden.txt
3. Contents of <SystemDrive>\Windows\Logs\WindowsBackup
Please send the above to sneham_at_microsoft_dot_com (Remove underscores and replace words with characters).
We have seen a large number of hits on this issue. We want to investigate on what is causing insufficient space on the System reserved patition. Your inputs are appreciated.
@ Albee: You are right in observing that it takes a few minutes after a recovery for the space on system reserved partition to be reclaimed. This problem will be solved in about 30 minutes and should not be ongoing.
Thanks,
Sneha
[MSFT] I also experience the problem. I sent the details. From what I see, there are many localized boot files on that volume. I'm not 100% sure, but I think the problem may have started after I downloaded ALL the language packs (I hate when Windows Update tells me I have optional updates to install).
- I'm having the same problem. My System Reserved Volume had 69.3 MB. I also downloaded ALL the language packs. I will submit my details to Sneha too.
Trying to create a new system volume with the workaround posted. Results to come later today. - I still received the same error after creating a new system reserved volume and making it active:
<<Event Viewer:General Tab>>Backup did not complete successfully because a shadow copy could not be created. Free up disk space on the drive that you are backing up by deleting unnecessary files and then try again.
<<Event Viewer:Details Tab>> A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information. (0x81000019) Hello Sneha (see my post just above ChuckSh's) - My 100MB reserved partition exists and is showing Free Space = 34.3MB (34% Free).
I also noticed last night that if i de-selected the "Include a system image..." checkbox that I CAN backup files & folders.
I tried de-selecting the "Include a system image" in the backup settings too, but that did not work for me.- I also checked the Volume Shadow Copy services. I set it to Automatic and restarted, but the service is not started. I checked the event logs and VSS service is shutting down due to idel timeout. There is also a log for Security-SPP "The Software Protection service has stopped."
I don't know if those services start and stop when needed or if they should be running all the time.
I'm guessing those logs might have something to do with the Backup Error message "Please check "VSS" and "SPP" application event logs for more information. - This isn't an option for me at this point due to the fact that I already have 4 partitions. Can I perform the bcdboot.exe /s command to an existing partition that I'm already as a data partition? If so, would I then be able to format the 100 MB one again, and perform this back to it?
Thanks... This isn't an option for me at this point due to the fact that I already have 4 partitions. Can I perform the bcdboot.exe /s command to an existing partition that I'm already as a data partition? If so, would I then be able to format the 100 MB one again, and perform this back to it?
Thanks...
Just thought I'd post my results of trying this.
Worked out perfectly. I used bcdboot c:\windows /s M: (M was a pre-existing partition I use for data). It copied the boot files. I then set it active and reboot. After reboot, I was able to format my 100MB system reserved partition, assign a letter and rerun the bcdboot command again to copy bootfiles to it. I set it active again, and reboot. Voila. I now have System Reserved with over 70% free, and I can now perform the System Image in the backup program.- I tried reformatting my old 100MB partition, copying the system files, and setting that volume active. Rebooted and 70% free of the 100MB. Backup still failed. I also tried changing my settings to only backup a single folder with one 10 MB file and it still failed with the same error.
- Dang, it worked for ONE backup. The next day I was back to 30 percent free again. I don't wanna have to go through this blasted procedure every time I want to back up. ARGHH!
- Hi everyone,
I have receieved from some of you guys some leads to the root cause of the space usage on the 100 MB parition. We are investigating on the issue. Will post back on the thread any updates that I have. Sorry for the inconvenience.
Thanks,
Sneha
[MSFT] - Hi,That was long journey, I would like to know is it possible to adjust the size of System Reserved drive during the Window 7 Installation from 100MB to 500 MB it would be easier than just customize when everything is completed.Heng.
- I think that would work fine.
I read that the small partition is only required for BitLocker, so I did an install of 7 Pro with no small partition, and it works fine so far. If you let the 7 install create the partitions, let it do just the partition creation, then go back, delete the second partition it was going to install on, extend the first small partition to the size you wanted originally, and then install on that partition. Viola, no small partition to trip you up.
