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My blue tooth is discovering my bluetooth 5000 mouse and installing the software but the mouse still does not work

Answered My blue tooth is discovering my bluetooth 5000 mouse and installing the software but the mouse still does not work

  • Tuesday, February 19, 2013 7:17 AM
     
     
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    My PC is discovering my bluetooth 5000 mouse and installing the software but the mouse still does not work
    • Edited by VRobS Tuesday, February 19, 2013 7:47 AM
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  • Tuesday, February 19, 2013 4:16 PM
     
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    Have you read the troubleshooting guide posted by Microsoft @ http://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked As Answer by VRobS Tuesday, February 19, 2013 9:31 PM
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  • Tuesday, February 19, 2013 7:06 PM
     
     
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    Yes I have read all I can find about trouble shooting and everything seems to be installed and working correctly except the mouse does nothing on the screen.The mouse commands do nothing.
     
  • Tuesday, February 19, 2013 7:28 PM
     
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    Then it sounds like the mouse may be dead.  The best approach is to see if it will work on another system.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked As Answer by VRobS Tuesday, February 19, 2013 9:31 PM
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  • Tuesday, February 19, 2013 7:33 PM
     
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    Yes I have already tried that on another PC exactly the same as mine and it works fine.
     
  • Tuesday, February 19, 2013 8:55 PM
     
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    I am all out of ideas.

    I would have to personally look at your system to see what I might find that would give you the problem.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Marked As Answer by VRobS Tuesday, February 19, 2013 9:30 PM
    • Unmarked As Answer by VRobS Tuesday, February 19, 2013 9:31 PM
    • Marked As Answer by VRobS Tuesday, February 19, 2013 9:31 PM
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