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LifeCam/Windows 7/Server computer

Unanswered LifeCam/Windows 7/Server computer

  • Wednesday, April 18, 2012 7:20 PM
     
     
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    Ok, weird scenario that I need help with.  I have a 1U rackmount unit that I have installed Windows 7 Professional on.  I know the unit was designed for Windows Server but that is besides the point.  I hooked up a 1080p LifeCam to the computer.  The computer doesn't recognize the camera at all visibly.  The only way I know the camera was recognized is to look at the device manager and the root hubs to see that the hubs show it connected but the LifeCam Studio can't find the camera hooked up nor does Windows find new hardware and install the drivers.  Has anyone else run into this?  The only thing I can think is the problem here is that due to the nature of the computer, drivers are not available for the onboard video card for Windows 7 so Windows is just using a standard VGA driver.  Would that cause this not to work? 
    • Edited by BigJay2100 Wednesday, April 18, 2012 7:21 PM
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  • Friday, April 20, 2012 9:53 AM
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    Hi,

    Please download the driver for the webcam directly from the website below:

    http://www.microsoft.com/hardware/en-us/webcams

    In addition, please try to test the issue in another computer.

    Kim Zhou

    TechNet Community Support

     
  • Monday, April 23, 2012 4:21 PM
     
     
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    Ok, did this and no go.  The update said it updated the camera just fine but the system still cannot access it.  I see it in the Device manager, actually a couple of times.  Once under Imaging Devices listed as Microsoft LifeCam Studio and then the second under Sound, Video and Game Controllers listed as Studio - MIcrosoft LifeCam.

    I checked and under one of the Generic USB Hub options, when I look at power, I have a USB Composite Device that is taking 500mA of power.  I know that is the camera as if I unplug it, the option goes away. 

    Any other ideas?  When I open LifeCam up, I am presented with this error message:  There is no Camera connected to this computer

    Thanks.

     
  • Monday, April 23, 2012 4:22 PM
     
     
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    Oh, and if I plug this camera into any other computer, it works fine.  THe issue only is with this computer.  I still believe that this has to do with Windows assigning a standard video card to the video adaptor instead of an actual driver.  Confirmation of that would be nice though.
     
  • Tuesday, April 24, 2012 9:54 AM
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    Hi,

    From your response, we can ensure the device is without issue.

    At this time, please reinstall USB controller.

    First, please disconnect all USB devices and then perform the following steps: 

    1. Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary. 2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK". 3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers". 

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

    In addition, please test it in Clean Boot environment.

    Kim Zhou

    TechNet Community Support

     
  • Thursday, April 26, 2012 7:26 PM
     
     
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    I have done this without success. 
     
  • Wednesday, May 02, 2012 7:55 AM
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    Hi,

    Please test the issue in Clean Boot environment.

    http://support.microsoft.com/kb/929135

    Kim Zhou

    TechNet Community Support