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Cannot Install Printer 0x000003eb - Windows 7 HP SP1

Answered Cannot Install Printer 0x000003eb - Windows 7 HP SP1

  • Thursday, May 31, 2012 5:12 PM
     
     
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    Dears Sirs,

    i cannot Install a HP Printer Photosmart Plus on a Windows 7 HP SP1 machine. Operation faild with error Code 0x000003eb. I have read that this problem occurs with die Windows Installer Service. I have tried this option, to start it (Starttype automatic), when the Starttype is set to manuell, but without success.

    I had contacted the HP support hotline, but the technician told me that´s not a HP failure, that was a windows problem.

    Is the only option to make a clean install of windows 7?

    Best regards

    Matthias Keller

    • Moved by Carey FrischMVP, Moderator Thursday, May 31, 2012 5:46 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
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  • Thursday, May 31, 2012 6:55 PM
     
     
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    A clean install of Windows is the fastest, fishing around for a fix is hit or miss.

    Try the HP automatic update tool

    get back here if that fails

    Windows MVP 2011-12, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint, Cloud, Virtualization etc. etc.

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  • Friday, June 01, 2012 9:53 AM
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    Hi,

    First, I suggest you delete all the drivers in Printer Server by running "printui /s /t2", then install a latest version driver.

    If still no progress, please manually install basic Printer Driver with Add Printer Wizard.

    Juke Chou
    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.

    Juke Chou

    TechNet Community Support


     
  • Monday, June 04, 2012 9:35 AM
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    Hi,

    Any update?

    Juke Chou

    TechNet Community Support

     
  • Monday, June 11, 2012 6:54 AM
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    Hi,

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Juke Chou
    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedbackhere.

    Juke Chou

    TechNet Community Support