Wednesday, April 18, 2012 2:36 PM
hi dear! I urchased a new lap top (hoshiba SATELLITE C-660-A041) there was no Oprating systm; I put a Windows CD, but I am gtting blue screen only after just startd the installation, can you help me
Wednesday, April 18, 2012 2:55 PMWhich blue screen? Is the BIOS up to date on the system?
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Learn to Troubleshoot Windows BSODs
Thursday, April 19, 2012 12:18 AMModerator
You may refer to the following steps to collect the dump files.
Collect Minidump Files=================1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”
.2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery"
.3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected
.4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”. If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”
.2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.You can refer to the following link to upload the information:http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link: http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.
Thursday, April 19, 2012 9:25 AMModerator
Before going any further, I would like to verify if any error message showed on the screen?
I suggest to check the installation media to confirm there is no problem with it (You can test it on other computer).
In addition, you can also contact Toshiba to check whether there is any hardware problem related.
Hope this helps.
TechNet Community Support
Wednesday, April 25, 2012 8:09 AM
Most of the cases, it is one of the following BSODs:
I would recommend contacting your manufacturer Technical Support for hardware diagnosis and assistance. Also, check that there is no compatibility issue between your OS and the used hardware.