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Another External Hard Drive (USB) is Not Accessible After Upgrading to Windows 7

Answered Another External Hard Drive (USB) is Not Accessible After Upgrading to Windows 7

  • Wednesday, May 02, 2012 8:52 PM
     
     
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    I have a similar problem as described here: http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/8df6becc-0c0b-4925-911e-df23c50ce83f

    I have just upgraded to Win 7 and want to use old hard drive (Seagate 500 gb) as external usb drive. Other drives work just fine in the caddy.

    However, when I connect this Seagate drive it does not show up in disk management. In device management it does show as USB Mass Storage Device.

    I've tried Lionel's suggestion, but when I get to 'uninstalling devices' - it gets stuck and won't complete. Any ideas?

    Processor Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz
    Memory (RAM) 4.00 GB
    Windows 7 Home Premium
    64-bit operating system

     

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  • Thursday, May 03, 2012 9:01 PM
     
     
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  • Friday, May 04, 2012 9:44 AM
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    Hi,

    Based on my research, have you tried the following steps? If not, please have a try and see how it works.

    1. Modify the Registry

    1) Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    2) Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

     

    3) Right click the {36FC9E60-C465-11CF-8056-444553540000}entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4) Highlight this key {36FC9E60-C465-11CF-8056-444553540000}, on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5) Restart the computer

     

    2. Reinstall USB controllers

    Method 1: Use the Mouse

    ================

    First, please disconnect all USB devices and then perform the following steps:

     

    1) Click "Start" button, type “devmgmt.msc” (without quotation marks) in the “Search” bar and press "Enter". Click “Continue” if necessary.

    2) In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".

    3) Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

     

    Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

     

    Method 2: Use the Keyboard

    ================

    First, please disconnect all USB devices. Then, go through the following steps:

     

    1) Press "Ctrl + Esc" to open the “Start” menu.

    2) Type “devmgmt.msc” in the Search bar and press "Enter". Click “Continue” if necessary.

    3) In Device Manger, press Tab and use "Up" and "Down" to move the highlight to "Universal Serial Bus Controllers".

    4) Press "Right" and expand it.

    5) Press "Down" to move to the first item and press "Delete" to remove it.

    6) Repeat the step 5 and uninstall all items under "Universal Serial Bus Controllers".

     

    Then, restart your computer and Windows 7 will reinstall all controllers automatically.

    Hope this helps.

    Jeremy Wu

    TechNet Community Support

     
  • Friday, May 04, 2012 5:39 PM
     
     
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    Thanks Jeremy,


    I'm not sure what: "Upperfilters and Lowerfilters value" are. Belw is what I can see.


    Alan




     
  • Saturday, May 05, 2012 8:28 AM
     
     
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    I worked out I had no Upperfilters and Lowerfilters. Tried what Jeremy suggested. No difference.
     
  • Monday, May 07, 2012 10:11 AM
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    Hi Alan,


    Thanks for the response.


    Firstly, I noticed that you tried to uninstall it in device manager but failed. Please try to uninstall in again and see how it works.


    If issue persists, please try the following:


    1. After the external drive is plugged in, please double check if it exists in Disk Management. Note: it may not be listed in the volume list, however, it may be listed in the bottom and shown as Disk 1. If so, please check if it is online and try to manually assign a drive letter for it and see how it works.


    It is similar with what hchari wrote in the thread: Windows 7 - Notices but does not 'see' external usb hard drive.


    2. Please check whether the file usbstor.inf exists in C:\Windows\inf. If it exists, please open it and check whether the content is open with the following:


    [Version]

Signature="$CHICAGO$"

Class=USB

ClassGUID={36FC9E60-C465-11CF-8056-444553540000}

Provider=%MSFT%

DriverVer=06/21/2006,6.1.7601.17577

[ControlFlags]

ExcludeFromSelect = *

BasicDriverOk=*

[SourceDisksNames]

3426=windows cd

[SourceDisksFiles]

usbstor.sys       = 3426



    If not, please let us know.


    Hope this helps.

    Jeremy Wu

    TechNet Community Support

     
  • Monday, May 07, 2012 7:08 PM
     
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    Hi Jeremy,

    I doesn't show in disk management.

    usbstor.inf exists, this is what it contains:

    [Version]
Signature="$CHICAGO$"
Class=USB
ClassGUID={36FC9E60-C465-11CF-8056-444553540000}
Provider=%MSFT%
DriverVer=06/21/2006,6.1.7601.17577

[ControlFlags]
ExcludeFromSelect = *
BasicDriverOk=*

[SourceDisksNames]
3426=windows cd

[SourceDisksFiles]
usbstor.sys 		= 3426

[Manufacturer]
; sorted by VID
%Generic.Mfg%=Generic,NTamd64
%Mitsumi.Mfg%=Mitsumi,NTamd64
%HP.Mfg%=HP,NTamd64
%NEC.Mfg%=NEC,NTamd64
%IBM.Mfg%=IBM,NTamd64
%IOData.Mfg%=IOData,NTamd64
%FujiFilm.Mfg%=FujiFilm,NTamd64
%ScanLogic.Mfg%=ScanLogic,NTamd64
%Panasonic.Mfg%=Panasonic,NTamd64
%SCM.Mfg%=SCM,NTamd64
%Sony.Mfg%=Sony,NTamd64
%YEData.Mfg%=YEData,NTamd64
%Iomega.Mfg%=Iomega,NTamd64
%LaCie.Mfg%=LaCie,NTamd64
%TEAC.Mfg%=TEAC,NTamd64
%Hagiwara.Mfg%=Hagiwara,NTamd64
%Imation.Mfg%=Imation,NTamd64
%SanDisk.Mfg%=SanDisk,NTamd64
%Samsung.Mfg%=Samsung,NTamd64
%DioGraphy.Mfg%=DioGraphy,NTamd64
%M-Sys.Mfg%=M-Sys,NTamd64
%Addonics.Mfg%=Addonics,NTamd64
%OnSpec.Mfg%=OnSpec,NTamd64
%SMSC.Mfg%=SMSC,NTamd64

[Generic.NTamd64]
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_02&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_05&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_06&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_08&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_08&Prot_52


[Mitsumi.NTamd64]
%USB\VID_03EE&PID_0000.DeviceDesc%=USBSTOR_CBI,         USB\VID_03EE&PID_0000
%USB\VID_03EE&PID_6901.DeviceDesc%=USBSTOR_CBI,         USB\VID_03EE&PID_6901

[HP.NTamd64]
%USB\VID_03F0&PID_0107.DeviceDesc%=USBSTOR_BULK,        USB\VID_03F0&PID_0107
%USB\VID_03F0&PID_2001.DeviceDesc%=USBSTOR_CBI,         USB\VID_03F0&PID_2001
%USB\VID_03F0&PID_4002.DeviceDesc%=USBSTOR_BULK,        USB\VID_03F0&PID_4002
%USB\VID_03F0&PID_6102.DeviceDesc%=USBSTOR_BULK,        USB\VID_03F0&PID_6102

[NEC.NTamd64]
%USB\VID_0409&PID_002C.DeviceDesc%=USBSTOR_BULK,        USB\VID_0409&PID_002C
%USB\VID_0409&PID_0040.DeviceDesc%=USBSTOR_CBI,         USB\VID_0409&PID_0040

[IBM.NTamd64]
%USB\VID_04B3&PID_4427.DeviceDesc%=USBSTOR_BULK,        USB\VID_04B3&PID_4427

[IOData.NTamd64]
%USB\VID_04BB&PID_0301.DeviceDesc%=USBSTOR_CBI,         USB\VID_04BB&PID_0301

[FujiFilm.NTamd64]
%USB\VID_04CB&PID_0100.DeviceDesc%=USBSTOR_CBI,         USB\VID_04CB&PID_0100

[ScanLogic.NTamd64]
%USB\VID_04CE&PID_0002.DeviceDesc%=USBSTOR_BULK,        USB\VID_04CE&PID_0002

[Panasonic.NTamd64]
%USB\VID_04DA&PID_0B01.DeviceDesc%=USBSTOR_CBI,         USB\VID_04DA&PID_0B01
%USB\VID_04DA&PID_1B00.DeviceDesc%=USBSTOR_CB,          USB\VID_04DA&PID_1B00
%USB\VID_04DA&PID_0B03.DeviceDesc%=USBSTOR_BULK,        USB\VID_04DA&PID_0B03

[SCM.NTamd64]
%USB\VID_04E6&PID_0001.DeviceDesc%=USBSTOR_CB,          USB\VID_04E6&PID_0001
%USB\VID_04E6&PID_0002.DeviceDesc%=USBSTOR_BULK,        USB\VID_04E6&PID_0002
%USB\VID_04E6&PID_000A.DeviceDesc%=USBSTOR_BULK,        USB\VID_04E6&PID_000A
%USB\VID_04E6&PID_0101.DeviceDesc%=USBSTOR_BULK,        USB\VID_04E6&PID_0101

[Sony.NTamd64]
%USB\VID_054C&PID_0022.DeviceDesc%=USBSTOR_BULK,        USB\VID_054C&PID_0022
%USB\VID_054C&PID_0023.DeviceDesc%=USBSTOR_CB,          USB\VID_054C&PID_0023
%USB\VID_054C&PID_0024.DeviceDesc%=USBSTOR_CB,          USB\VID_054C&PID_0024
%USB\VID_054C&PID_0025.DeviceDesc%=USBSTOR_CB,          USB\VID_054C&PID_0025
%USB\VID_054C&PID_002C.DeviceDesc%=USBSTOR_CBI,         USB\VID_054C&PID_002C
%USB\VID_054C&PID_0032.DeviceDesc%=USBSTOR_CBI_NR,      USB\VID_054C&PID_0032
%USB\VID_054C&PID_0037.DeviceDesc%=USBSTOR_CBI,         USB\VID_054C&PID_0037
%USB\VID_054C&PID_0046.DeviceDesc%=USBSTOR_CBI,         USB\VID_054C&PID_0046
%USB\VID_054C&PID_004A.DeviceDesc%=USBSTOR_CBI,         USB\VID_054C&PID_004A
%USB\VID_054C&PID_0056.DeviceDesc%=USBSTOR_CBI_NR,      USB\VID_054C&PID_0056
%USB\VID_054C&PID_0058.DeviceDesc%=USBSTOR_CBI,         USB\VID_054C&PID_0058
%USB\VID_054C&PID_0069.DeviceDesc%=USBSTOR_CBI_NR,      USB\VID_054C&PID_0069

[YEData.NTamd64]
%USB\VID_057B&PID_0000.DeviceDesc%=USBSTOR_CBI,         USB\VID_057B&PID_0000
%USB\VID_057B&PID_0001.DeviceDesc%=USBSTOR_CBI,         USB\VID_057B&PID_0001
%USB\VID_057B&PID_0010.DeviceDesc%=USBSTOR_BULK,        USB\VID_057B&PID_0010

[Iomega.NTamd64]
%USB\VID_059B&PID_0001.DeviceDesc%=USBSTOR_BULK,        USB\VID_059B&PID_0001
%USB\VID_059B&PID_0030.DeviceDesc%=USBSTOR_BULK,        USB\VID_059B&PID_0030
%USB\VID_059B&PID_0031.DeviceDesc%=USBSTOR_BULK,        USB\VID_059B&PID_0031
%USB\VID_059B&PID_0032.DeviceDesc%=USBSTOR_BULK,        USB\VID_059B&PID_0032
%USB\VID_059B&PID_0060.DeviceDesc%=USBSTOR_BULK,        USB\VID_059B&PID_0060

[LaCie.NTamd64]
%USB\VID_059F&PID_A601.DeviceDesc%=USBSTOR_CB,          USB\VID_059F&PID_A601
%USB\VID_059F&PID_A602.DeviceDesc%=USBSTOR_CB,          USB\VID_059F&PID_A602

[TEAC.NTamd64]
%USB\VID_0644&PID_0000.DeviceDesc%=USBSTOR_CBI,         USB\VID_0644&PID_0000
%USB\VID_0644&PID_1000.DeviceDesc%=USBSTOR_BULK,        USB\VID_0644&PID_1000

[Hagiwara.NTamd64]
%USB\VID_0693&PID_0002.DeviceDesc%=USBSTOR_BULK,        USB\VID_0693&PID_0002
%USB\VID_0693&PID_0003.DeviceDesc%=USBSTOR_BULK,        USB\VID_0693&PID_0003
%USB\VID_0693&PID_0005.DeviceDesc%=USBSTOR_BULK,        USB\VID_0693&PID_0005
%USB\VID_0693&PID_0006.DeviceDesc%=USBSTOR_BULK,        USB\VID_0693&PID_0006
%USB\VID_0693&PID_0007&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_0693&PID_0007&MI_00
%USB\VID_0693&PID_000A.DeviceDesc%=USBSTOR_BULK,        USB\VID_0693&PID_000A

[Imation.NTamd64]
%USB\VID_0718&PID_0002.DeviceDesc%=USBSTOR_BULK,        USB\VID_0718&PID_0002
%USB\VID_0718&PID_0003&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_0718&PID_0003&MI_00

[SanDisk.NTamd64]
%USB\VID_0781&PID_0001.DeviceDesc%=USBSTOR_CB,          USB\VID_0781&PID_0001
%USB\VID_0781&PID_0002&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_0781&PID_0002&MI_00
%USB\VID_0781&PID_0100.DeviceDesc%=USBSTOR_CB,          USB\VID_0781&PID_0100

[Samsung.NTamd64]
%USB\VID_0839&PID_1005.DeviceDesc%=USBSTOR_CBI,         USB\VID_0839&PID_1005

[DioGraphy.NTamd64]
%USB\VID_0892&PID_0101.DeviceDesc%=USBSTOR_BULK,        USB\VID_0892&PID_0101

[M-Sys.NTamd64]
%USB\VID_08EC&PID_0010.DeviceDesc%=USBSTOR_BULK,        USB\VID_08EC&PID_0010

[Addonics.NTamd64]
%USB\VID_0BF6&PID_1234.DeviceDesc%=USBSTOR_BULK,        USB\VID_0BF6&PID_1234
%USB\VID_0BF6&PID_0103.DeviceDesc%=USBSTOR_BULK,        USB\VID_0BF6&PID_0103

[OnSpec.NTamd64]
%USB\VID_55AA&PID_0102.DeviceDesc%=USBSTOR_BULK,        USB\VID_55AA&PID_0102
%USB\VID_55AA&PID_0103.DeviceDesc%=USBSTOR_BULK,        USB\VID_55AA&PID_0103
%USB\VID_55AA&PID_1234.DeviceDesc%=USBSTOR_BULK,        USB\VID_55AA&PID_1234
%USB\VID_55AA&PID_B004.DeviceDesc%=USBSTOR_BULK,        USB\VID_55AA&PID_B004
%USB\VID_55AA&PID_B200&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_55AA&PID_B200&MI_00
%USB\VID_55AA&PID_B204&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_55AA&PID_B204&MI_00
%USB\VID_55AA&PID_B207&MI_00.DeviceDesc%=USBSTOR_BULK,  USB\VID_55AA&PID_B207&MI_00

[SMSC.NTamd64]
%USB\VID_0424&PID_0FDC.DeviceDesc%=USBSTOR_CBI,         USB\VID_0424&PID_0FDC

[DestinationDirs]
USBSTOR.CopyList = 10, system32\drivers

; Bulk-Only Specific Sections
;
[USBSTOR_BULK.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_BULK.AddReg

[USBSTOR_BULK.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService


; CBI Specific Sections
;
[USBSTOR_CBI.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CBI.AddReg

[USBSTOR_CBI.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService


; CB Specific Sections
;
[USBSTOR_CB.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CB.AddReg

[USBSTOR_CB.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService


; CBI Non-Removable Specific Sections
;
[USBSTOR_CBI_NR.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CBI.AddReg,USBSTOR_NR.AddReg

[USBSTOR_CBI_NR.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService

[USBSTOR_CBI_NR.NT.HW]
DelReg = USBSTOR_CBI_NR.DelReg

[USBSTOR_CBI_NR.DelReg]
HKR,,"LowerFilters"

; Registry Sections
;
[USBSTOR_BULK.AddReg]
HKR,,DriverFlags,0x00010001,0x00000001

[USBSTOR_CBI.AddReg]
HKR,,DriverFlags,0x00010001,0x00000002

[USBSTOR_CB.AddReg]
HKR,,DriverFlags,0x00010001,0x00000003

[USBSTOR_NR.AddReg]
HKR,,NonRemovable,0x00010001,0x00000001


; Common Sections
;
[USBSTOR.AddService]
DisplayName    = %USBSTOR.SvcDesc%
ServiceType    = 1
StartType      = 3
ErrorControl   = 1
ServiceBinary  = %12%\USBSTOR.SYS
AddReg=DeviceSpecific

; Windows 2000 Copy List Section
;
[USBSTOR.CopyList]
USBSTOR.SYS,,,0x100

[DeviceSpecific]
HKLM,"System\CurrentControlSet\Control\usbstor\05AC12xx", "DeviceHackFlags", 0x00010003, 0x20
HKLM,"System\CurrentControlSet\Control\usbstor\05AC13xx", "DeviceHackFlags", 0x00010003, 0x20
HKLM,"System\CurrentControlSet\Control\usbstor\05DCA431", "DeviceHackFlags", 0x00010003, 0x10
HKLM,"System\CurrentControlSet\Control\usbstor\054C00C1", "DeviceHackFlags", 0x00010003, 0x20000000
HKLM,System\CurrentControlSet\Services\usbstor,BootFlags,0x00010003,4

[Strings]
;Non-Localizable
MSFT="Microsoft"

MfgName="Microsoft"

;Localizable
Generic.Mfg     = "Compatible USB storage device"
GenericBulkOnly.DeviceDesc = "USB Mass Storage Device"

;Non-Localizable
Mitsumi.Mfg     = "Mitsumi Electronics, Corp."

;Localizable
USB\VID_03EE&PID_0000.DeviceDesc = "Mitsumi USB CD-R/RW Drive"
USB\VID_03EE&PID_6901.DeviceDesc = "Mitsumi USB Floppy"

;Non-Localizable
HP.Mfg          = "Hewlett-Packard"

;Localizable
USB\VID_03F0&PID_0107.DeviceDesc = "HP USB CD-Writer Plus"
USB\VID_03F0&PID_2001.DeviceDesc = "HP USB Floppy"
USB\VID_03F0&PID_4002.DeviceDesc = "Hewlett-Packard Digital Camera"
USB\VID_03F0&PID_6102.DeviceDesc = "Hewlett-Packard Digital Camera"

;Non-Localizable
NEC.Mfg         = "NEC Systems"

;Localizable
USB\VID_0409&PID_002C.DeviceDesc = "NEC Clik!-USB Drive"
USB\VID_0409&PID_0040.DeviceDesc = "NEC USB Floppy"

;Non-Localizable
IBM.Mfg         = "IBM"

;Localizable
USB\VID_04B3&PID_4427.DeviceDesc = "IBM USB CD-ROM Drive"

;Non-Localizable
IOData.Mfg      = "I-O Data Device, Inc."
;Localizable
USB\VID_04BB&PID_0301.DeviceDesc = "USB Storage Device"

;Non-Localizable
FujiFilm.Mfg    = "FujiFilm"

;Localizable
USB\VID_04CB&PID_0100.DeviceDesc = "FujiFilm FinePix Digital Camera"

;Non-Localizable
ScanLogic.Mfg   = "ScanLogic Corporation"
;Localizable
USB\VID_04CE&PID_0002.DeviceDesc = "ScanLogic USB Storage Device"

;Non-Localizable
Panasonic.Mfg   = "Panasonic"
;Localizable
USB\VID_04DA&PID_0B01.DeviceDesc = "Panasonic USB CD-R/RW Drive"
USB\VID_04DA&PID_1B00.DeviceDesc = "USB Reader Writer for SD Memory Card"
USB\VID_04DA&PID_0B03.DeviceDesc = "Panasonic USB SuperDisk 240MB"

;Non-Localizable
SCM.Mfg         = "SCM Microsystems"
;Localizable
USB\VID_04E6&PID_0001.DeviceDesc = "USB ATAPI Storage Device"
USB\VID_04E6&PID_0002.DeviceDesc = "USB SCSI Storage Device"
USB\VID_04E6&PID_000A.DeviceDesc = "USB CompactFlash Reader"
USB\VID_04E6&PID_0101.DeviceDesc = "USB ATAPI Storage Device"

;Non-Localizable
Sony.Mfg        = "Sony Corporation"
;Localizable
USB\VID_054C&PID_0010.DeviceDesc = "Sony Digital Camera"
USB\VID_054C&PID_0022.DeviceDesc = "Sony USB HiFD Drive"
USB\VID_054C&PID_0023.DeviceDesc = "Sony USB CD-R/RW Drive"
USB\VID_054C&PID_0024.DeviceDesc = "Sony Mavica Digital Still Camera"
USB\VID_054C&PID_0025.DeviceDesc = "Sony USB Memory Stick Walkman"
USB\VID_054C&PID_002C.DeviceDesc = "Sony USB Floppy"
USB\VID_054C&PID_0032.DeviceDesc = "Sony Memory Stick Reader/Writer"
USB\VID_054C&PID_0037.DeviceDesc = "Sony MG Memory Stick Reader/Writer"
USB\VID_054C&PID_0046.DeviceDesc = "Sony USB Network Walkman"
USB\VID_054C&PID_004A.DeviceDesc = "Sony USB Memory Stick Hi-Fi System"
USB\VID_054C&PID_0056.DeviceDesc = "Sony MG Memory Stick Reader/Writer"
USB\VID_054C&PID_0058.DeviceDesc = "Sony MG Memory Stick CLIE"
USB\VID_054C&PID_0069.DeviceDesc = "Sony Memory Stick Reader/Writer"

;Non-Localizable
YEData.Mfg      = "Y-E Data, Inc."
;Localizable
USB\VID_057B&PID_0000.DeviceDesc = "Y-E Data USB Floppy"
USB\VID_057B&PID_0001.DeviceDesc = "Y-E Data USB Floppy"
USB\VID_057B&PID_0010.DeviceDesc = "Y-E Data USB Memory Stick Reader"

;Non-Localizable
Iomega.Mfg      = "Iomega Corporation"
;Localizable
USB\VID_059B&PID_0001.DeviceDesc = "Iomega USB Zip 100"
USB\VID_059B&PID_0030.DeviceDesc = "Iomega USB Zip 250"
USB\VID_059B&PID_0031.DeviceDesc = "Iomega USB Zip 100"
USB\VID_059B&PID_0032.DeviceDesc = "Iomega USB Bus Powered Zip 250"
USB\VID_059B&PID_0060.DeviceDesc = "Iomega USB Click!Dock"

;Non-Localizable
LaCie.Mfg       = "LaCie"
;Localizable
USB\VID_059F&PID_A601.DeviceDesc = "LaCie USB Hard Drive"
USB\VID_059F&PID_A602.DeviceDesc = "LaCie USB CD-R/RW Drive"

;Non-Localizable
TEAC.Mfg        = "TEAC Corporation"
;Localizable
USB\VID_0644&PID_0000.DeviceDesc = "TEAC USB Floppy"
USB\VID_0644&PID_1000.DeviceDesc = "TEAC USB CD-ROM Drive"

;Non-Localizable
Hagiwara.Mfg    = "Hagiwara Sys-Com Co., Ltd."
;Localizable
USB\VID_0693&PID_0002.DeviceDesc = "USB SmartMedia Reader/Writer"
USB\VID_0693&PID_0003.DeviceDesc = "USB CompactFlash Reader/Writer"
USB\VID_0693&PID_0005.DeviceDesc = "USB Dual Slot Reader/Writer"
USB\VID_0693&PID_0006.DeviceDesc = "USB SM PCCard R/W and SPD"
USB\VID_0693&PID_0007&MI_00.DeviceDesc = "FlashGate ME (Authenticated)"
USB\VID_0693&PID_000A.DeviceDesc = "USB SDCard/MMC Reader/Writer"

;Non-Localizable
Imation.Mfg     = "Imation Corp."
;Localizable
USB\VID_0718&PID_0002.DeviceDesc = "Imation SuperDisk USB 120MB"
USB\VID_0718&PID_0003&MI_00.DeviceDesc = "Imation SuperDisk USB 120MB (Authenticated)"

;Non-Localizable
SanDisk.Mfg     = "SanDisk Corporation"
;Localizable
USB\VID_0781&PID_0001.DeviceDesc = "SanDisk USB ImageMate"
USB\VID_0781&PID_0002&MI_00.DeviceDesc = "SanDisk USB ImageMate (Authenticated)"
USB\VID_0781&PID_0100.DeviceDesc = "SanDisk USB ImageMate Multimedia Card Reader"

;Non-Localizable
Samsung.Mfg     = "Samsung"
;Localizable
USB\VID_0839&PID_1005.DeviceDesc = "Samsung Digimax 220"

;Non-Localizable
DioGraphy.Mfg   = "DioGraphy Inc."
;Localizable
USB\VID_0892&PID_0101.DeviceDesc = "DioGraphy USB Smartdio Reader/Writer"

;Non-Localizable
M-Sys.Mfg       = "M-Systems Flash Disk Pioneers Ltd."
;Localizable
USB\VID_08EC&PID_0010.DeviceDesc = "DiskOnKey USB personal storage device"

;Non-Localizable
Addonics.Mfg    = "Addonics Technologies"
;Localizable
USB\VID_0BF6&PID_1234.DeviceDesc = "Addonics USB Storage Device"
USB\VID_0BF6&PID_0103.DeviceDesc = "Addonics USB Storage Device"

;Non-Localizable
OnSpec.Mfg      = "OnSpec Electronic Inc."
;Localizable
USB\VID_55AA&PID_0015.DeviceDesc = "OnSpec USB Hard Drive"
USB\VID_55AA&PID_0102.DeviceDesc = "USB SuperDisk"
USB\VID_55AA&PID_0103.DeviceDesc = "OnSpec USB IDE Hard Drive"
USB\VID_55AA&PID_1234.DeviceDesc = "OnSpec USB CD-R/RW Drive"
USB\VID_55AA&PID_B004.DeviceDesc = "OnSpec USB MMC/SD Reader/Writer"
USB\VID_55AA&PID_B200&MI_00.DeviceDesc = "OnSpec USB Compact Flash Reader (Authenticated)"
USB\VID_55AA&PID_B204&MI_00.DeviceDesc = "OnSpec USB MMC/ SD Reader (Authenticated)"
USB\VID_55AA&PID_B207&MI_00.DeviceDesc = "OnSpec USB Memory Stick Reader (Authenticated)"

;Non-Localizable
SMSC.Mfg         = "Standard Microsystems Corporation"
;Localizable
USB\VID_0424&PID_0FDC.DeviceDesc = "SMSC USB Floppy"

USBSTOR.SvcDesc = "USB Mass Storage Driver"


     
  • Wednesday, May 09, 2012 9:18 AM
     
     
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    Hi,

    Have you tried to uninstall it under Safe Mode? If not, please try that and check the issue again.

    And also, to isolate the issue please try the drive on another Windows 7 machine and Windows XP machine to check if it can work. Then let me know the result.

    Can you access the drive via command line?

    Thanks,

    Spencer Shi

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


     
  • Saturday, May 12, 2012 8:07 AM
     
     
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    Hi Spencer,

    Thanks for the suggestions.

    I tried to uninstall under Safe Mode - no joy.

    I don't have access to another machine at the moment.

    Not sure how to access via command line.

    Alan

     
  • Monday, May 14, 2012 3:34 AM
     
     Answered
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    0

    Hi Alan,

    From the command prompt type
    DISKPART
    LIST DISK
    This will give you a list of the disks that the you can see. To see what partitions and volumes are on a disk you have to select the disk
    SELECT DISK 0
    LIST PARTITION
    LIST VOLUME
    SELECT DISK 1 etc.
    This will give a list of what disks, partitions and volumes you can see. To exit DISPART type
    EXIT 

    Have you checked if there is any issue with the device in device manager? Such as if the device is working properly, is the status of the volume is online? This can be checked by right click the device and select Properties. The volume information may need to manually Populated.

    Try to use anohter USB port, change to anohter USB connection line to test.

    And also, have you contact Seagate to check if they have any known issue about this?

    Best regards,
    Spencer Shi

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.