Printer HP Photosmart C6180 doesn't print

Tuesday, November 03, 2009 11:20 PM

andre161292

Hello,

Today I wanted to print out something for school, but when I do, the printing task quickly appears and disappears in the printing-task-list.
Here are some detailed Information from the Eventlog:

Protokollname: Microsoft-Windows-PrintService/Admin
Quelle:        Microsoft-Windows-PrintService
Datum:         04.11.2009 00:11:19
Ereignis-ID:   372
Aufgabenkategorie:Ein Dokument wird gedruckt
Ebene:         Fehler
Schlüsselwörter:Klassisches Spoolerereignis,Dokumentdruckauftrag
Benutzer:      andre-laptop\Andre
Computer:      andre-laptop
Beschreibung:
Das Dokument Microsoft Word - CV.docx im Besitz von Andre konnte nicht auf dem Drucker HP Photosmart C6100 series gedruckt werden. Versuchen Sie erneut, das Dokument zu drucken, oder starten Sie den Druckspooler erneut. 
Datentyp: NT EMF 1.008. Größe der Spooldatei in Bytes: 145984. Anzahl der gedruckten Bytes: 0. Gesamtanzahl der Seiten des Dokuments: 2. Anzahl der gedruckten Seiten: 0. Clientcomputer: \\ANDRE-LAPTOP. Vom Druckprozessor zurückgegebener Win32-Fehlercode: 2147500037. Unbekannter Fehler

Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
    <EventID>372</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>26</Task>
    <Opcode>12</Opcode>
    <Keywords>0x8000000000000840</Keywords>
    <TimeCreated SystemTime="2009-11-03T23:11:19.385209800Z" />
    <EventRecordID>45</EventRecordID>
    <Correlation />
    <Execution ProcessID="1544" ThreadID="4824" />
    <Channel>Microsoft-Windows-PrintService/Admin</Channel>
    <Computer>andre-laptop</Computer>
    <Security UserID="S-1-5-21-3406642263-1227875501-3990090959-1001" />
  </System>
  <UserData>
    <PrintOnProcFailedEd xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
      <Param1>Microsoft Word - CV.docx</Param1>
      <Param2>Andre</Param2>
      <Param3>HP Photosmart C6100 series</Param3>
      <Param4>NT EMF 1.008</Param4>
      <Param5>145984</Param5>
      <Param6>0</Param6>
      <Param7>2</Param7>
      <Param8>0</Param8>
      <Param9>\\ANDRE-LAPTOP</Param9>
      <Param10>2147500037</Param10>
      <Param11>Unbekannter Fehler
</Param11>
    </PrintOnProcFailedEd>
  </UserData>
</Event>

Thanks for help,

Andre

Answers

Wednesday, November 04, 2009 8:50 AMArthur_LiMSFT, Moderator

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Hi,

I suggest you refer to Control Panel\Hardware and Sound\Devices and Printers, double click your printer and double click Adjust print options. You may check if there are any options to adjust the paper.

If it still cannot work, you may try to adjust the printer to print directly.

1. Please click "Start", type "printers" (without quotation marks) and click the item displayed in the search results.

2. Right click on the current printer and click "Properties".

3. Enable an option named "Print directly to the printer". Usually, this option can be found on the "Advanced" page. However, this may be different according to the printer.

Please open Notepad or Word and check if the printer works properly now.

If the issue persists, you can also refer to the following link to clear the previous printer driver and reinstall the printer.

http://support.microsoft.com/kb/324757

Here is the driver download link for your printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76229-1&lc=en&dlc=en&cc=us&lang=en&os=4063&product=1153494

Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Good luck!

Arthur Li - MSFT
- Marked As Answer byArthur_LiMSFT, ModeratorMonday, November 09, 2009 3:44 AM
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Wednesday, November 04, 2009 2:36 AMdizzy davidh

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Hi Andre,

I have the same printer and am able to print from Windows7 (32-bit & 64bit editions ) via both the ethernet and when connected directly via USB without error.

In my case I am using the default Windows7 provided driver for the printer so if you have upgraded to Windows7 it may be that another driver version is in use and causing a problem.

Other than that, I can see that the error log you have posted relates to printing a Word 2007 (.docx) formatted file. Does the printing issue occur when printing other items (printer test page from printer properties, plain text from notepad, rich text from Wordpad, text only in a standard font from Word etc)?

If you have the Microsoft Office Document Image Writer or the Windows XPS printer installed you could try printing to that to see if output is created (in file form) which would also help determine if the problem is specific to the HP or rather to your Windows printer sub-system.

As ever with these sorts of problems it's a case of process and elimintation so eliminate all big things first such as the printer itself and you'll soon get the cause.

Good luck!

David
dizzy davidh
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Wednesday, November 04, 2009 6:49 AMandre161292

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Thank you for your reply, David.

I should have write, that I'm using a not upgraded Version of Windows 7 on both PCs, the printer doesn
t work. At my tower the OS Windows 7 Ultimate and on my laptop Windows 7 Professional (both 64bit) is running.
The error occures at the connection over ethernet and also over USB.
At my tower, I have the latest drivers from the HP Support page installed. On the laptop I tried to use the printer with the drivers, distributed by Windows Update.

Andre
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Wednesday, November 04, 2009 8:50 AMArthur_LiMSFT, Moderator

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Sign In to Vote
Hi,

I suggest you refer to Control Panel\Hardware and Sound\Devices and Printers, double click your printer and double click Adjust print options. You may check if there are any options to adjust the paper.

If it still cannot work, you may try to adjust the printer to print directly.

1. Please click "Start", type "printers" (without quotation marks) and click the item displayed in the search results.

2. Right click on the current printer and click "Properties".

3. Enable an option named "Print directly to the printer". Usually, this option can be found on the "Advanced" page. However, this may be different according to the printer.

Please open Notepad or Word and check if the printer works properly now.

If the issue persists, you can also refer to the following link to clear the previous printer driver and reinstall the printer.

http://support.microsoft.com/kb/324757

Here is the driver download link for your printer.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76229-1&lc=en&dlc=en&cc=us&lang=en&os=4063&product=1153494

Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Good luck!

Arthur Li - MSFT
- Marked As Answer byArthur_LiMSFT, ModeratorMonday, November 09, 2009 3:44 AM
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