BSOD

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• Sunday, November 08, 2009 1:20 AMDaniel HoMVP, Answerer

   
  

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  May i know where you get the above code from? Have you try looking for clues under adminstrative tools>event viewer? And say if you boot into safe mode, does the bsod still exist?
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• Monday, November 09, 2009 7:00 AMNovak WuMSFT, Moderator

   
  

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  Hi,

   

  First, I would like to confirm whether the blue screen pops up. Does it occur when launching certain application?

   

  Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

   

  Please refer to the following steps to troubleshoot the issue.

   

  1. Boot the computer in Clean Boot for a test.

   

  2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.

   

  For detail steps, we can refer to the link below:

   

  Device Clean Boot

   

  3. Run antivirus program and perform a full scanning.

   

  If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.

   

  Thanks,

  Novak

   

  • Marked As Answer byNovak WuMSFT, ModeratorMonday, November 16, 2009 2:16 AM
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