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M'soft mouse 5000 not recognized in new Win 7 64
M'soft mouse 5000 not recognized in new Win 7 64
- It Worked fine with Vista and win 7 release 7100. Initially found it and showed me a picture of the mouse. It asked for the pairing code, pressed magic button on bottom
of mouse - no help. This is on a Lenovo T61.
Did a search for the problem - found same question with win7 RC , tried all suggestions there.
Went to service.msc turned on bluetooth activity, checked local system activity, checked and unchecked allow sys to interact. - no help . Went to add device after reversing
the previous items - dosen't find the mouse.
Added intelipoint 7.0 per another suggestion - no help.
Went to lenovo site and added driver for Bluetooth for T61. - no help.
YES - batteries were replaced multiple times.
HELP - please.
Is there a bluetooth mouse compatible with Home Premium win 7 ??? Has anybody tested it ??
Answers
- Hey,
You can refer to the following KB and try the troubleshooting steps in Method 2:
http://support.microsoft.com/default.aspx/kb/883258
Here we would like to know from "Start", type devmgmt.msc, and then click OK. Locate and then click the Bluetooth radio device. Does your blueteeth device show up?
If so, then try the steps "What you can do if your Bluetooth devices do not function" from the same website to check the result.
Also did a research, suggest reinstall the Bluetooth with Enhanced Data Rate Software II for Windows 7. If possible, uninstall the previous software from Control Panal and install the following one.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70042
In addition, there is a typical Note from Microsoft blueteeth manual: RF range is affected by many factors, such as nearby metallic objects and relative positioning of the mouse and receiver.
Good luck!- Marked As Answer byAndy SongMSFT, ModeratorWednesday, November 04, 2009 3:15 AM
- I am using this mouse on Win7 x64 currently, and ran Win7 x64 throughout the development cycle with Bluetooth devices. I'm very sorry for your frustration, but there mus be something unique about your scenario.
One note, in some cases, holding down the Bluetooth button on the mouse for 20 seconds can sometimes help. Additionally, after pressing the button, searching for devices and choosing the mouse should "just work" without pressing any additional buttons on the mouse, the drivers just installed for me and the mouse started working. I'm sorry for your frustration, but I would like to try to help figure out what may be happening in your situation.
Did you have any software installed in x64 that you haven't installed yet in your 32 bit version install?
Todd [MSFT]- Marked As Answer byAndy SongMSFT, ModeratorWednesday, November 04, 2009 3:15 AM
All Replies
- This is a known problem when someone clean installs the operating system after having paired with a mouse. Basically, the mouse works in the previous release, so it thinks it's "virtually cabled" still after the clean install is complete and tries to connect. Since they were paired, this produces a challenge which prompts the pairing dialog. In order to fix this, press and hold the connect button on the bottom of the mouse, and search for devices again.
- Proposed As Answer byAaron Pailthorp Tuesday, November 10, 2009 2:49 AM
I have reviewed the Lenovo website: http://www-307.ibm.com/pc/support/site.wss/MIGR-67853.html#bluetooth
They seems do not have the coresponding driver for Win7. Given this situation, I suggest download the latest driver for Windows Vista again and install it in compatibility mode to test.
1. Right-click the exe. file and choose Properties.
2. Under the Compatibility tab, please check the "Run this program in compatibility mode for" and choose "Windows Vista".
3. Check the box before “Run this program as an Administrator” below.
4. Click OK to save the settings.
5. Follow the instruction to install the driver, and test.- You might re-pair the bluetooth mouse and try install the following device driver.
IntelliPoint 7.0 32-bit for Windows 7 You might re-pair the bluetooth mouse and try install the following device driver.
IntelliPoint 7.0 32-bit for Windows 7
Program will not run as I get an error message saying this is a 32 bit program and will not load in a 64 bit system.- No help here either , I tried this yesterday BUT gave it another attempt with compat and admin modes on.
With ALL tests , I do hit the rediscover button on the mouse.
Do we have VISTA all over again. Onlt certain drivers supported ????
I'm losing confidence and Microsoft mouse won't run with a microsoft operating system ???? - Hey,
You can refer to the following KB and try the troubleshooting steps in Method 2:
http://support.microsoft.com/default.aspx/kb/883258
Here we would like to know from "Start", type devmgmt.msc, and then click OK. Locate and then click the Bluetooth radio device. Does your blueteeth device show up?
If so, then try the steps "What you can do if your Bluetooth devices do not function" from the same website to check the result.
Also did a research, suggest reinstall the Bluetooth with Enhanced Data Rate Software II for Windows 7. If possible, uninstall the previous software from Control Panal and install the following one.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-70042
In addition, there is a typical Note from Microsoft blueteeth manual: RF range is affected by many factors, such as nearby metallic objects and relative positioning of the mouse and receiver.
Good luck!- Marked As Answer byAndy SongMSFT, ModeratorWednesday, November 04, 2009 3:15 AM
- Why would I try to use a tip related to XP service pack two ??
Did you possibly read my first entry ?? I Had been to the Lenovo web site initially.
and FYI - your comment about distance - the Mouse is right next to the laptop.
While I appreciate your attempts to assist, please don't ask me to try items that I have already explained DO NOT WORK.
However , YOu can stop NOW as I have loaded Win 7 - 32 bit - and guess what - It found the mouse immediately and it works fine.
In summary - WIN 7 64bit had NOT BEEN TESTED as well as the 32 bit version otherwise the MICROSOFT 5000 mouse would have been found.
So much for being on the Bleeding edge. Now I wonder how many other fixed / New problems there are in 7, Think I will reload XP - I know that one is reliable.
I spent TOO many hours attempting to get this thing to work - and very seriously getting ready to return my WIN 7 copy back to M'soft .
ITS VISTA ALL over AGAIN !!!!! - I am using this mouse on Win7 x64 currently, and ran Win7 x64 throughout the development cycle with Bluetooth devices. I'm very sorry for your frustration, but there mus be something unique about your scenario.
One note, in some cases, holding down the Bluetooth button on the mouse for 20 seconds can sometimes help. Additionally, after pressing the button, searching for devices and choosing the mouse should "just work" without pressing any additional buttons on the mouse, the drivers just installed for me and the mouse started working. I'm sorry for your frustration, but I would like to try to help figure out what may be happening in your situation.
Did you have any software installed in x64 that you haven't installed yet in your 32 bit version install?
Todd [MSFT]- Marked As Answer byAndy SongMSFT, ModeratorWednesday, November 04, 2009 3:15 AM
- Todd
The button was held down and the lights on the mouse blinked for a LOOOOOG time.
and as mentioned I did hold the button dow with each suggestion given me.
What still is very curious is that after the clean install and initial try with the button , a picture od the mouse
came up with the pairing code request. However , the picture or the pairing request never came back
after the first try.
Everthing is working well under the 32 bit code, and I am very hesitant to do another clean install with the 64bit code.
Again this is a Lenovo T 61 lap top less than two years old, and the mouse is about less is one year old.
I did use the pre release 64 bit and the mouse worked fine. - Peteb,
I understand the hesitance and the time commitment involved in trying the 64 bit version again. Once you move the mouse, it will try to connect if it was installed on the same system, which will generate a pairing request. This will fail. The pairing has to be initiated from the PC after the lights start flashing (add a device). Did you try that?
When you pressed the button, the mouse tried to connect, which initiated pairing and caused the mouse to show up in the Devices window.
Todd [MSFT] - I am having the same trouble as the original poster. Windows 7 64-bit with a Microsoft Wireless Notebook Presenter Mouse 8000. My system was upgraded from Vista 64-bit, where all the hardware worked fine. Now I can't get the mouse to connect after many many efforts of installing, uninstalling, downloading latest Windows 7 64-bit mouse drivers (IPx64_1033_7.00.260.0.exe), pressing the connect button for many seconds, trying it all again...
I agree with the above posting that Microsoft does a really crappy job of testing their own stuff (OS and MSFT mouse, 64 bit) - this is why the reputation of MSFT is really poor, I am having a miserable customer experience.
So, what are we trying again? How can I get all this perfectly running and installed software to do what it is supposed to do?
BTW, when I go to "Show Bluetooth Devices", select the "Microsoft Wireless Notebook Presenter Mouse 8000" icon, right click and select "Mouse settings", select the "Wireless" tab, and click the "Advanced" button, nothing happens at all. What is that button for, and is the fact that it is non-responsive indicative of a common problem that is preventing my Microsoft mouse from connecting?
I am one very unhappy Microsoft PC customer. - I have upgraded from Windows Vista 64 bit Home Premium to Windows 7 (64 bit) Home Premium. My Microsoft Bluetooth Notebook Mouse 5000 worked fine in Vista. Windows 7 cannot detect the device. This stinks!!! Can't Microsoft test its own hardware for compatibility!!! I can't believe we keep falling for Microsofts claims that 'this time it will be different' everytime they launch a new OS. God get this fixed NOW!!!
You might re-pair the bluetooth mouse and try install the following device driver.
IntelliPoint 7.0 32-bit for Windows 7
No x64? Should contain both.
Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/MainframeServer: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.- Proposed As Answer byVegan Fanatic Monday, November 16, 2009 3:11 AM
I have upgraded from Windows Vista 64 bit Home Premium to Windows 7 (64 bit) Home Premium. My Microsoft Bluetooth Notebook Mouse 5000 worked fine in Vista. Windows 7 cannot detect the device. This stinks!!! Can't Microsoft test its own hardware for compatibility!!! I can't believe we keep falling for Microsofts claims that 'this time it will be different' everytime they launch a new OS. God get this fixed NOW!!!
My webcam was the same problem, had to muck around a lot to get it to work. I am currently using ancient Logitech mouse and keyboard.
Lifecam3 was a bit dodgy to say the least.
Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/MainframeServer: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.- Don't feel bad 64 people, I can't get it to work on 32 bit! And I absolutely love this mouse. It's small, extremely quiet, and bluetooth beats the ____ outta anything else.
The mouse is discovered by the radio, but can't install for some odd reason. I talkd to MS about it and since it's an OEM , I'm SOL. - Bluetooth has been problematic at the best of times, I used to have one, but git rid of it and went back to a wired one. The problems are complex but in brief, RF interference is one of the main problems. That and the software is garbage.
Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/MainframeServer: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.- Proposed As Answer byVegan Fanatic Tuesday, November 17, 2009 7:47 PM
- I had the same problem for quite a while (Microsoft Bluetooth Notebook Mouse 5000 would not pair with a Lenovo W500 laptop running Windows 7 Ultimate 32 bit), and I finally solved it by doing the following:
1) Left-clicked on the Bluetooth symbol in the notification tray, selected "Open Settings".
2) Adjusted the check-marks in the Options tab (tab that appears first, by default) as follows -
2a) 'Allow Bluetooth Devices to find this computer' - yes, put a check mark in that.
2b) 'Allow Bluetooth Devices to connect to this computer' - yes, put a check mark in that also.
2c) 'Alert me when a Bluetooth Device want to connect' NO, remove the check mark from that box.
By putting a NO (no check mark) in the third check box down the list, I was able to stop bubbles from popping up from the Bluetooth symbol in the tray. Instead, all I would get was a rather large window in the middle of the screen. I confirmed that the mouse was the item I wanted to add (it identified itself clearly as soon as I pushed the pairing button on the bottom of the mouse), and I was then presented with a window where I could choose "This device does not have - or does not need - a pairing code". Finally, it worked.
My hypothesis is that if you leave the 'Alert me when a Bluetooth Device want to connect' box checked, the pop-up balloon from the notification tray somehow supercedes the input you provide in the large window in the middle of the screen - and this prevents the large window in the middle of the screen from presenting you with a second page (second window) where you can declare that the friggin' mouse has no pairing code, just connect it.
The only way I discovered this was through repeated trial and error, using various combinations of the check boxes.
Hope this helps the rest of you.
Michael
MM - That is risky as any eavesdropper could have unfettered access.
Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/MainframeServer: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64. - Hi Vegan:
Good observation, thank you very much for noting that (I owe you a steak dinner... :) )
I should have mentioned that after successfully pairing the problem mouse, I set all of the settings back to their normal level of security. Opening the computer up wide, which is basically what I did in the 5 steps listed, was only necessary to successfully accomplish the initial pairing. Once the pairing was completed, the mouse would continue to connect successfully with all the settings at their normal, default, "secure" level.
To tell you the truth, I think that the key issue was getting rid of (and not responding to) the balloon that popped up in the system tray. I don't know a lot about computers, but I think the initial pairing problem arose because I was responding to the pop-up balloon from the system tray, and doing that in effect short-circuited or cancelled the normal pairing routine that is completed using the dialog bozex.
Michael
MM - Keep the steak.
As for the wireless, I spent a lot of time with a mouse that ended up in the junk box. I also have seen problems with mobile phones too. People are too lazy to secure the stuff and poof, I can tap phone calls easily.
Wireless keyboard, not a good idea if you want to avoid having your checking account robbed blind.
Until the gear's security is fixed, I cannot recommend Blue-tooth.
For the OP, try putting the dongle on the front USB port and see if that helps.
Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/MainframeServer: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.
