No sound after running Avast Antivirus
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Monday, April 30, 2012 11:24 PM
Ran Avast antivirus
It put system volume information restore in virus chest
I then had no sound
It would not let me restore
Was instructed to go to safe mode & reinstall Avast
Now all virus chest info is gone
When I click Creative Play Center 2 my computer shuts down.
When I click SB Audigy my computer shuts down.
Can I fix this ?
All Replies
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Wednesday, May 02, 2012 7:06 AM
Hi,
You may repair your system by performing system restore.(control panel->Backup and Restore)
And then you’d better scan system with Microsoft Security Essentials and remove malware in time.
Microsoft Security Essentials
http://windows.microsoft.com/en-us/windows/products/security-essentials
Ivan-Liu
TechNet Community Support
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Thursday, May 03, 2012 6:00 AM
Hello
System volume information_restore was put in virus chest and was lost with sound.
System volume information_ restore was found with a search but was blue colored & not accessable.
I tried running system restore and it was not able to restore to numerous earlier dates.
Can I fix this ? Thank You
Mike H.
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Thursday, May 03, 2012 6:10 AM
To reinstall audio card driver and check it again. If the issue persists, you could perform In-Place upgrade to repair your system.
How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
http://support.microsoft.com/kb/2255099
Ivan-Liu
TechNet Community Support
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Thursday, May 03, 2012 10:44 PM
Hello,
How do I reinstall my audio card driver ?
Thank You
Mike H.
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Friday, May 04, 2012 1:19 AM
Hi,
To download and install the driver from the manufacture website, or contact computer manufacuter for assistance. I suggest you to updage motherboard driver. You may check the brand and model of your audio card in Device Manager.
Ivan-Liu
TechNet Community Support
- Edited by Ivan-Liu Friday, May 04, 2012 1:20 AM
- Marked As Answer by Arthur XieMicrosoft Contingent Staff, Moderator Monday, May 07, 2012 9:06 AM
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