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Answered WHEA_UNCORRECTABLE_ERROR BSOD Crashes

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      Thursday, January 15, 2009 10:21 AM
       
       
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      Testing Windows 7 x64 running a machine with the following specs:

      CPU: E6750
      Motherboard: Gigabyte GA-P35-DS4
      Memory: 4 x 1GB Corsair TWIN2X2048-6400C4
      Video Card: Nvidia 9800 GTX
      Power Supply: Corsair HX-520
      Case: Antec P180

      I'm getting regular (every hour or so) BSOD crashes with the following details:

      This was likely caused by the following module: hardware
      Bugcheck code: 0x124 (0x0, 0xFFFFFA80047BE038, 0xB2000040, 0x800)
      Error: WHEA_UNCORRECTABLE_ERROR

      I run Vista x64 with a 100% stable system that I've extensively stress tested so I know there is no 'real' hardware issue.

      Am I correct in assuming this is a driver issue? If so, is there any way I can isolate the driver?
       

    Answers

    • Sunday, January 18, 2009 6:51 AM
       
       Answered
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      For the benefit of other people encountering this issue, I resolved this by updating from the NVIDIA drivers installed automatically by Windows 7 Update to the 181.20 drivers currently available. While on the NVIDIA site it says they are only for Vista x64, when installed the Windows 7 logo is shown in the installation screen and I didn't have to run in Vista compatibility mode.

      While I thought that Windows 7 was introducing a system where all drivers came through Windows Update, this clearly isn't the case yet so go hunting for the latest yourself, don't wait for them to come to you. :)
      • Marked As Answer by Alex TModerator Saturday, January 31, 2009 3:01 AM
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    • Thursday, January 15, 2009 10:39 AM
       
       
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      i dont know if this will have any bearing as the error your getting might be win 7 specific, but try checking through this

      http://msdn.microsoft.com/en-us/library/bb725851.aspx
       
    • Friday, January 16, 2009 5:20 AM
       
       
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      Thanks. I'd already found this site but coudln't really glean any more out of it. Is there a way to trace the problematic driver some other way?
       
    • Friday, January 16, 2009 5:42 AM
       
       
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      Hi there,

      Make sure that your Windows is setup to make a minidump under Windows Error Reporting in the Advanced System Settings.

      When your computer reboots, download the Windows Debugging Tools and follow the instructions here:


      http://support.microsoft.com/kb/315263


      Please post the output from the Tools after you have analysed the minidump.

      Henry
      [CPU] - Intel Core 2 Quad Q9300 @ 2.50 GHz, 1333 MHz FSB [MOBO] - Gigabyte EP35-DS4 F2 [RAM] - 2 x 2GB (4GB) Transcend DDR2 SDRAM 800MHz [GPU] - Galaxy Geforce 9800GTX [SFX1] - Realtek High Definition Audio (ALC889A) [SFX2] - ASUS XONAR D2 (USB2.0) [HDD1] - 500GB Western Digital 7200RPM / Partition 1 - WinXP Pro SP2 32-bit (Clean install) / Partition 2 - Win7 Beta (Build 7000) 64-bit (Clean install) [HDD2] - 120GB Western Digital 7200RPM [LCD] - 17" Samsung Syncmaster 240N [HID1] - Microsoft Habu (2,000 DPI) [HID2] - Logitech LX 710 Laser Mouse (1,100 DPI) [KBD] - Logitech Wireless Desktop LX 710 Keyboard [MIC] - ASUS Array Microphone
       
    • Friday, January 16, 2009 10:18 AM
       
       
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      Hi Henry, thanks for taking an interest. Here is the analysis of the crash dump log:

      WHEA_ERROR_RECORD: !errrec fffffa800491a038
      BUGCHECK_STR:  0x124_GenuineIntel
      CUSTOMER_CRASH_COUNT:  1
      DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
      CURRENT_IRQL:  0

      STACK_TEXT: 
      fffff880`0b496898 fffff800`02ff3063 : 00000000`00000124 00000000`00000000 fffffa80`0491a038 00000000`b2000040 : nt!KeBugCheckEx
      fffff880`0b4968a0 fffff800`02b8e2c3 : 00000000`00000001 fffffa80`048fa4d0 00000000`00000000 fffffa80`048fa520 : hal!HalBugCheckSystem+0x1e3
      fffff880`0b4968e0 fffff800`02ff2d28 : 00000000`00000728 fffffa80`048fa4d0 fffff880`0b496c70 fffff880`0b496c00 : nt!WheaReportHwError+0x263
      fffff880`0b496940 fffff800`02ff26af : fffffa80`048fa4d0 00000000`00000000 fffffa80`048fa4d0 fffff880`0b496c70 : hal!HalpMcaReportError+0x4c
      fffff880`0b496a90 fffff800`02ff2578 : 00000000`00000002 00000000`00000001 fffff880`0b496cf0 00000000`00000000 : hal!HalpMceHandler+0x90
      fffff880`0b496ad0 fffff800`02fe6d50 : 00000000`fe0b2ced fffff880`0b48c180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
      fffff880`0b496b00 fffff800`02a9c1ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
      fffff880`0b496b30 fffff800`02a9c053 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
      fffff880`0b496c70 fffff800`02aaccce : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
      fffff880`06932a10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeFlushMultipleRangeTb+0x23e

      STACK_COMMAND:  kb
      FOLLOWUP_NAME:  MachineOwner
      MODULE_NAME: hardware
      IMAGE_NAME:  hardware
      DEBUG_FLR_IMAGE_TIMESTAMP:  0
      FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel
      BUCKET_ID:  X64_0x124_GenuineIntel
      Followup: MachineOwner

      Any insights?
       
    • Sunday, January 18, 2009 6:51 AM
       
       Answered
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      For the benefit of other people encountering this issue, I resolved this by updating from the NVIDIA drivers installed automatically by Windows 7 Update to the 181.20 drivers currently available. While on the NVIDIA site it says they are only for Vista x64, when installed the Windows 7 logo is shown in the installation screen and I didn't have to run in Vista compatibility mode.

      While I thought that Windows 7 was introducing a system where all drivers came through Windows Update, this clearly isn't the case yet so go hunting for the latest yourself, don't wait for them to come to you. :)
      • Marked As Answer by Alex TModerator Saturday, January 31, 2009 3:01 AM
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    • Saturday, December 03, 2011 10:03 PM
       
       
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      Hi,

       

      If you run into this particular BSOD again, I wrote a post that details some debugging steps,

      http://mikemstech.blogspot.com/2010/07/windbgkd-debugging-processor-cache.html

      -- Mike Burr
      Technology