Monday, August 06, 2012 9:18 AMI have two internal DVD/CD writers in my PC. The only time the drives appear in Windows Explorer is when I insert a disc into one of both of the CD drives. I'm finding some software won't install because during the installation because the installation software can't find the drive letter. With no CD/DVDs in either of the drives, (this is when the drives disappear from Windows Explorer) the correct drive letters are visible from the Computer Management-Disk Management console. There are no hardware errors, and changing Autorun settings has no effect either. I'm using Windows 7 64bit.
Monday, August 06, 2012 10:54 AM
With Explorer open, click on Organize, Folder and Search Options. Click on the View tab and uncheck the box next to "Hide empty drives in the Computer folder."
If the software you're installing isn't on CD/DVD, and isn't prompting you to insert a CD/DVD, then there's something wrong with their install program if it errors out on that. You don't have the optical drives set to some unusual drive letters such as X: and Y: do you (although that really shouldn't make any difference)?
Monday, August 06, 2012 11:08 AM
Actually, I'd already checked that option but forgot to mention it in my earlier post. In fact everything I saw on the PC was correct. Even the Microsoft fix-it tools reported no errors.
Good news is, I have sorted the problem. I went into Device Manager and uninstalled both the drives (both drives are identical model and version types, and I wonder if that has had something to do with it) and rebooted the PC. Windows found the drives again, and all now seems to be well. The drives are showing correctly in Windows Explorer, and software installations have proceeded without incident.
- Marked As Answer by Juke ChouMicrosoft Contingent Staff, Moderator Tuesday, August 07, 2012 8:58 AM
Monday, August 06, 2012 3:07 PM