Sign in
Microsoft.com
 
Windows Client TechCenter
 
 
 
Windows Client TechCenter > Windows 7 Forums > Windows 7 Hardware Compatibility > Windows 7 RC-Bluetooth
Ask a questionAsk a question
Search Forums:
 

AnswerWindows 7 RC-Bluetooth

  • Sunday, November 08, 2009 1:26 AMmetslover101 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Recently, I tried setting up the bluetooth on my Gateway NV52.  However, when I attempt to enable it, nothing happens accept getting the bluetooth symbol with a red x next to it.  There is nothing in the control panel, system tray, or device manager that would even indicate bluetooth even exists on my laptop. 

    I am running the Windows 7 RC, which I've read is the cause of this problem.  I've researched it a great deal and have not found a solution for Gateway laptops in particular.  Yes, I have attempted to install the new  drivers from gateway site, but during install and error comes up saying no bluetooth device has been found.  I've never attempted to use bluetooth since installing windows 7 RC, but it used to work on vista.

    Anyone have any ideas to try and fix this? 

    Thanks,

    Pat
     

Answers

  • Monday, November 09, 2009 10:23 AMDale QiaoMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    0
    Sign In to Vote
    Hi,

    Please go to Gateway site and download Windows 7 compatible driver.

    Note: before installing the bluetooth driver, make sure that you turn on the bluetooth. Generally, you can press Fn+Bluetooth keys to turn it on.

    Bluetooth_Broadcom_20452046_v6.2.1.500_7a.zip

    Please also note: we provide the third party link to download related driver for techinical support, Microsoft doesn't control and guarantee any change in this website.

    Best Regards
    Dale

     

All Replies

  • Monday, November 09, 2009 10:23 AMDale QiaoMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    0
    Sign In to Vote
    Hi,

    Please go to Gateway site and download Windows 7 compatible driver.

    Note: before installing the bluetooth driver, make sure that you turn on the bluetooth. Generally, you can press Fn+Bluetooth keys to turn it on.

    Bluetooth_Broadcom_20452046_v6.2.1.500_7a.zip

    Please also note: we provide the third party link to download related driver for techinical support, Microsoft doesn't control and guarantee any change in this website.

    Best Regards
    Dale

     
  • 23 hours 50 minutes agoSantosh Zachariah Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi,

    Thanks for the reply Dale.

    I have exactly the same problem.  As Pat said, I CANNOT turn on the bluetooth.  Without turning it on, I can't install the driver.

    Pat or Dale, do you have any ideas on how to turn ON the bluetooth?

    Thanks

    Santosh
    santosh
     
  • 23 hours 25 minutes agometslover101 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Santosh,

    I've now installed the final version version of Windows 7 and still no bluetooth.  I've done a lot of research on the topic and nothing has worked.  I'm clueless.

    Pat
     
  • 22 hours 33 minutes agoSantosh Zachariah Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    Hi,

    I spoke to Gateway support, who sent me to some third party because this is a refurb system, who said that this model did not come with Bluetooth.  I have a NV-5214u.  I believe that to be correct, since almost all the pages I have found online do not list this model has having bluetooth internally.  I think the button (Fn+F6) and the light exist for those models that use this case.  I did find one yahoo page that said that s/he bought an internal bluetooth off of ebay for their NV52.  (~$10)

    I am okay with this resolution as I have never used bluetooth on any of my laptops.

    The only weird thing is that Pat says bluetooth worked on Vista, and stopped working on Windows 7.
    santosh