Windows 7 Upgrade Installation - "plug and play service terimated unexpectedly"
- After successfully downloading the upgrade files from Digital River, I began the installation process. Once the Windows 7 Installation process has begun and it is 'checking hardware compatibility' it gives two error messages: 'plug and play service terminated unexpectedly' and 'Host process for windows services stopped working.' It then cancels the installation and forces a restart of Windows.
I'm currently using Windows Vista Home Premium. Any suggestions or possible settings changes I need to make would be greatly appreciated.
Answers
Hi,
I suggest you try the Upgrade Install again in Clean Boot.
If it does not work, you may perform a System File Checker to repair the Windows Vista installation before upgrading to Windows 7.
If System File Checker cannot repair all the system files, you can perform an In-Place upgrade to repair the system.
Perform the In-Place upgrade
=============================
Note: Some programs may not work after the upgrading. Please understand it is normal and we can reinstall them to have them function.
Run the Setup program after you start the computer by using the current Operating System.
1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:
• If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
• If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, type Drive:\setup.exe into Start Search box, and then press Enter.
Note: Drive is the drive letter of the computer's DVD drive.
b. Click Install now.
4. When you reach the Which type of installation to you want screen, click Upgrade to upgrade the current operating system to Windows Vista.
Good luck!
Arthur Li - MSFT- Marked As Answer byArthur_LiMSFT, ModeratorFriday, October 30, 2009 3:45 AM
All Replies
Hi,
I suggest you try the Upgrade Install again in Clean Boot.
If it does not work, you may perform a System File Checker to repair the Windows Vista installation before upgrading to Windows 7.
If System File Checker cannot repair all the system files, you can perform an In-Place upgrade to repair the system.
Perform the In-Place upgrade
=============================
Note: Some programs may not work after the upgrading. Please understand it is normal and we can reinstall them to have them function.
Run the Setup program after you start the computer by using the current Operating System.
1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:
• If Windows automatically detects the DVD, the Install now screen appears. Click Install now.
• If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, type Drive:\setup.exe into Start Search box, and then press Enter.
Note: Drive is the drive letter of the computer's DVD drive.
b. Click Install now.
4. When you reach the Which type of installation to you want screen, click Upgrade to upgrade the current operating system to Windows Vista.
Good luck!
Arthur Li - MSFT- Marked As Answer byArthur_LiMSFT, ModeratorFriday, October 30, 2009 3:45 AM
