Fixing CEIP related crashes in Windows 7 Beta

Wed, 21 Jan 2009 21:48:23 Z

Description:
An issue related to the Customer Experience Improvement Program (CEIP is also known as SQM) in the Windows 7 Beta is causing crashes of Explorer, MSI-based installers, and other applications on some PC's. In order to resolve the issue, impacted customers need to run the following command from an elevated command prompt. This procedure will permanently stop crashes related to CEIP. A machine not currently affected by this problem will work fine and new installations of Windows 7 Beta are also not affected.

Background:

Microsoft deployed a configuration change which exposed this problem. The procedure provided below removes those changes (registry keys) to prevent further CEIP related crashes.

Detailed instructions:

Select and copy the following to your clipboard:

reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
Click on "Start", then "All Programs", then "Accessories"
Right click on "Command Prompt", then click on "Run as administrator"
In the UAC prompt, verify that the program’s name is "Windows Command Processor" and then click "Yes"
Right click on the "Administrator: Command Prompt" window’s black area, then select "Paste"
Press "Enter", you should see “The operation completed successfully”.
If you see “ERROR: Access is denied”, please make sure you followed Step 3.
Close the "Administrator: Command Prompt” window

Please respond to this thread if you have any questions about this.

Thanks

-Tony Mann

Windows Client IT Pro Audience Manager for Web Forums

Fixing CEIP related crashes in Windows 7 Beta

Thu, 22 Jan 2009 00:26:08 Z

Thanks for the info. Can you say why new installations are not effected?
Thanks
Paul

Fixing CEIP related crashes in Windows 7 Beta

Sat, 24 Jan 2009 02:17:04 Z

I had to do the above CEIP registry change today. Well no problem with changing it, it worked. But a game client that uses IE stopped working after this registry change. The game worked like a charm with no issues at all until I did the change. And yes I did do a restart after doing this registry change. Any help would be appreciated...

I Have really enjoyed using W7B and this is the first major issue I have come across

Fixing CEIP related crashes in Windows 7 Beta

Mon, 26 Jan 2009 01:02:12 Z

Sorry, I don't quite get it. I suddenly started having crashes after being in Win 7 for five minutes. Is this the crash you are talking about? They did happen after Win 7 updates ran automatically not long ago.

It seems like a timer is going off and shutting me down. I tried changing power options (to never shut down-type options) but they didn't help.

I don't think that it's common knowledge what CEIP crashes are, or I was absent from kindergarten that day.

Fixing CEIP related crashes in Windows 7 Beta

Mon, 26 Jan 2009 19:03:35 Z

Lead3 said:

Thanks for the info. Can you say why new installations are not effected?
Thanks
Paul

Changes made on our side that caused this issue were rolled back, so if you were never affected, you won't be.

Windows Client IT Pro Audience Manager for Web Forums

Fixing CEIP related crashes in Windows 7 Beta

Mon, 26 Jan 2009 19:10:28 Z

celtictoad9 said:

I Have really enjoyed using W7B and this is the first major issue I have come across

I spoke with the product team that handles CEIP and they assured me that they registry key in question is accessed only by internal components - no games. Could it be that you changed the wrong key? I would suggest uninstalling the game and reinstalling it.

Windows Client IT Pro Audience Manager for Web Forums

Fixing CEIP related crashes in Windows 7 Beta

Mon, 26 Jan 2009 19:12:09 Z

geneven said:

It seems like a timer is going off and shutting me down. I tried changing power options (to never shut down-type options) but they didn't help.

I don't think that it's common knowledge what CEIP crashes are, or I was absent from kindergarten that day.

CEIP is the Customer Experience Improvement Program. It sounds like you have the situation described at the beginning of this thread. Please go ahead and follow the procedure and let us know if that fixes your issue. Thanks.

Windows Client IT Pro Audience Manager for Web Forums

Fixing CEIP related crashes in Windows 7 Beta

Tue, 17 Feb 2009 15:28:12 Z

From a deployment standpoint, you can disable CEIP in your unattend.xml.
Add "x86_Microsoft-Windows-SQMApi_6.1.7000.0_neutral" to pass 4 and set "CEIPEnabled" to 0.

Fixing CEIP related crashes in Windows 7 Beta

Fri, 03 Apr 2009 21:46:07 Z

I just ran the command, and all went well.

Thank you for the tip, Anthony.

System: E-Max Intel 945GC-M2, Intel Core 2 Duo 2.4GHz, 4Gb Ram, Nvidia 9300 512Mb, LG BD Burner, 2x 500Gb HD, Sony Bravia.