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AnswerWindows 7 Wont Upgrade due to a Disk drive issue

  • Friday, November 06, 2009 1:35 AMAZwldcats Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Here is the error I am getting:
    The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.

    •  
      • Disk drives: Maxtor 1394 Storage Front Panel*
    • For these items, make the following changes:
      • Install updated drivers for the following devices. If you already have updated device drivers, click Load Driver if available and follow the instructions. Or, open Control Panel and search for "update device drivers".

    _________________________________________


    The problem is this Drive isn't and has not been hooked up in over a year. There is no software left on my system from it. I have tried installing the drivers for this drive anyways with the same error..

    There is nothing showing up in the device manager. Nothing in Program files or Add/Remove Programs.

    I have no external HD's wither USB or Firewire. I have disable my Firewire card with no difference.

    I have ran the disk cleanup utility with no difference.


    I am going from Vista Ult to 7 Ultimate.

    I can post the setup log if needed.

     

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  • Friday, November 06, 2009 1:46 AMAZwldcats Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Here is the setup log:

    http://www.nosnarb.com/setupact.log
     
  • Friday, November 06, 2009 9:04 AMAndy SongMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hello AZwldcats,

     

    According to your problem description, first upgrade motherboard BIOS to the latest version and then refer to the following two web pages to upgrade to Windows 7 via DVD/USB booting instead of install from the existing system.

     

    Install OS via DVD

    How do I download my Windows 7 to a DVD?

     

    Install OS via USB flash drive

    Use a USB Key to Install Windows 7—Even on a Netbook

     

    Note: don’t forget to set BIOS to boot from DVD/ USB drive.

     

    Good luck!

    Andy

     
  • Friday, November 06, 2009 2:16 PMAZwldcats Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks,

    I will try that again.

    I have been trying to Boot off of the DVD and install but it tells me that I already have an install in progress and to remove the disk, reboot and continue that installation. Any way to bypass that?
     
  • Saturday, November 07, 2009 11:58 PMAZwldcats Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Bios upgrade results in same problem.

    Also if I boot off of DVD and try to install i get:

    "This computer started using the windows installation disc. Remove the installation disc and restart your computer so that Windows starts normally. Then, insert the installation disc and restart the upgrade. (Do not select "Custom (advanced) to perform an upgrade." Custom (advanced)" installs a new copy of Windows and deletes your programs and settings.)"

    Any Suggestions?
     
  • Sunday, November 08, 2009 1:07 AMTechwrighter Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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      • Disk drives: Maxtor 1394 Storage Front Panel*
      Install updated drivers for the following devices. If you already have updated device drivers, click Load Driver if available and follow the instructions. Or, open Control Panel and search for "update device drivers".
    • For these items, make the following changes:

    _________________________________________


    The problem is this Drive isn't and has not been hooked up in over a year.


    That report isn't really referring to the drive which you had hooked up, I wouldn't think.  Instead it is referring to the controller for the firewire front panel port the drive was connected to.

    If you don't actually use it then see if you can disable it in BIOS setup, before running the upgrade install.  If the device doesn't get seen as one which is present then there won't be an 'incompatible device' problem resulting.


    I don't personally use firewire for anything, and disbale the firewire controller in BIOS Setup on every machine I own, before installing Windows.  There is absolutely no point to having 'devices' installed if you don't ever use them.  KISS principle applies!

    :)



    As an extra precaution, in the existing install you could also use the 'View hidden devices' option in Device Manager, and uninstall any related entries which might appear there after doing so.  that'll clean it up if there are residual entries present on the system, but not otherwise viewable.