Activating Windows 7 64bit on a Latitude E6510

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• Thursday, February 14, 2013 5:07 PM

   

   
  

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  You have to contact the Microsoft Activation via telephone and explain the situation.

  See information in thread @ http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/windows-7-activation-error-code-0xc004e003/0e20e661-9d99-4321-863f-4f06262f6859

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• Thursday, February 14, 2013 5:25 PM

   

   
  

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  Thanks, Rick,

  As stated above, if I run slui.exe 4 I don't get the phone activation option. As a result, I don't get the installation id numbers that the phone activation process requires. I tried contacting the relevant number anyway (found through a web search) and navigated through to an assistant who wouldn't help me without the installation id.

  Any further thoughts?

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• Thursday, February 14, 2013 7:44 PM

   

   
  

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  Try the following found in a thread @ http://social.microsoft.com/Forums/en-US/genuinevista/thread/8d9ebba1-f4bb-4aad-a048-13b6dc37e083/  I know it is originally for Vista, but it's worth a try.

  When you use the Change Product Key option, it should offer alternative ways to activate – one of them being Telephone Activation.
  If you don’t get that far then the problem is with the Key you are entering (it has an incorrect character or two)  The error message you are seeing(0xC004E003) will ALWAYS appear when you have an OEM_SLP Key – because it’s blocked from activation by the MS servers, as it’s supposed to self-activate using the BIOS SLIC table and internal certificates.  Since you say that you’ve already attempted to change the Key, but the Key in use is still the OEM_SLP Key, this would indicate that either something is preventing the Key change, or you are entering the wrong Key.

   

  Try this...

  
  

  Please try the below steps to recreate the Licensing Store files. This may resolve the issue.

  1) Open an Internet Browser window.

  2) Type: %windir%\system32 into the browser address bar.

  3) Find the file CMD.exe

  4) Right-Click on CMD.exe and select 'Run as Administrator'

  5) Type: net stop slsvc (it may ask you if you are sure, select yes - or it may say that it's not running - this is OK)

  6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

  7) Type: rename tokens.dat tokens.bar

  8) Type: cd %windir%\system32

  9) Type: net start slsvc

  10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

  Reboot TWICE

  If necessary, then you may be required to enter the Product Key and/or Activate.

  Reboot

  Once complete, please post back with a new MGADiag report

  
  

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• Thursday, February 14, 2013 11:42 PM

   

   
  

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  Maybe I am misunderstanding the question but, can you confirm a something for me?

  Are you trying to activate Windows 7 x64 Professional with an OEM Windows 7 x86 Professional key?

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  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” How to ask a question that is fixable.

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• Friday, February 15, 2013 10:49 AM

   

   
  

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  Yes, I am.
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• Friday, February 15, 2013 10:57 AM

   

   
  

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  Rick,

  I ran the procedure as you suggest (for Windows 7, substitute SoftwareProtectionPlatform for SoftwareLicensing and substitute sppscv for slsvc).

  Rebooted twice - there's no evident change in system behaviour. If I use slui.exe I get the same options as before.

  Here's the new MGADiag. 

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
  Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
  Windows Product ID: 00371-OEM-8992671-00524
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {1B1A1437-CD87-40CC-B7EC-81DF14F27999}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130104-1431
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{1B1A1437-CD87-40CC-B7EC-81DF14F27999}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-337898126-1566272450-2129270082</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6510</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20120730000000.000000+000</Date></BIOS><HWID>0AA33207018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>E2     </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700524-02-2057-7601.0000-0462013
  Installation ID: 010185069770583521066522669641557515496113714182915670
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 733WD
  License Status: Initial grace period
  Time remaining: 3060 minute(s) (2 day(s))
  Remaining Windows rearm count: 3
  Trusted time: 15/02/2013 10:27:33
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 2:14:2013 17:32
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1KaFGAgAu8xMB80nmkvB3B4E96sVxd
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name           OEMID Value     OEMTableID Value
    APIC                                    DELL                       E2     
    FACP                                   DELL                       E2     
    HPET                                    DELL                       E2     
    BOOT                                  DELL                       E2      
    MCFG                                 A M I                     GMCH945.
    TCPA                                                                   
    SLIC                                      DELL                       E2     
    SSDT                                    PmRef                  CpuPm
  

  
  

  
  

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• Friday, February 15, 2013 11:17 AM

   

   
  

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  Perhaps you might find an answer at one of the links from the link:

  https://www.google.com/search?q=0XC004E003&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=rcs

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  Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

  • Marked As Answer by Ian Popplestone Friday, February 15, 2013 11:36 AM
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• Friday, February 15, 2013 11:54 AM

   

   
  

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  Thanks, Rick,

  These links indirectly resolved the issue in pointing out to me that I might find the COA in the battery compartment! Any trace had long ago been erased from the underside of the laptop, where I'd expected to find it.

  The product key that I'd been running under with Windows 7 32bit, which I was trying to reuse, was causing the problems. The product key finally retrieved from the COA worked fine.

  Thanks for your help - Ian  

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