Windows 7 Upgrade Emerging Problem: "We are unable to create or save new files...
There is an emerging problem with the upgrade editions of Windows 7 Professional x64 from the Digital Rivers download site(UK Students). I have been trying for 3 hours and have found no solution, there appears to be many with the same issue (AVForums,Notebookreview, etc.). I'm going to spell out the issue in detail, it is quite elaborate and may only be affecting this EXACT version.
Windows 7 Professional x64 from Digital Rivers download (UK Student)
- Downloads with the download manager, upon running the executable the DVD files are extracted and at the end of extraction the folloing error message is displayed -
"We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security
permission on the folder to write files and that the folder is not read-only"
This error occurs despite repeat downloads, and extracting in either Vista(32-bit) and XP(32-bit)
- The extracted files are x64 and the upgrade cannot be run from within an x86 system, therefore a clean install is required. I was unable to burn a bootable ISO the file install.wim is over 2GB meaning the file structure must be UDF, this resulted in a non-booting disc.
- All of these issues have been reproduced by others.
- Should you be running an x64 system and completed the same upgrade successfully please post and let us know, likewise if you have experienced the same problems upgrading an x64 system please post and let us know too.
According to all the documentation this upgrade should not be an issue therefore it may emerge to have been a corrupt server copy - hwoever if you have any ideas or know of a resolution please do post.
Thanks for any help in advance
Alex- Edited bypuppetworx Thursday, October 22, 2009 7:42 AMVery tired now, tidied and fixed some sloppy grammar/spelling
Answers
Windows 7 Professional x64 Upgrade (via Digital River)-
Use the below information to check that your downloaded files are complete/uncorrupted.MD5 Checksums for Source files
Win7-P-Retail-en-us-x64.exe - 73D13A1000069E372F7478CF1C426B7A
setup1.box - 7B29E21B7F6BC0850E65085205B5EAFE
setup2.box - 87DCC913A7BBBFCFA2C2526C2E894F97Program used - MD5 Checker 2.31 - http://download.cnet.com/MD5-Checker/3000-2092_4-10410639.html
Use the below method to check that your expandedSetup folder is complete/uncorrupted after receiving an error message during unpacking or just for safety.
I've created a file here which lists the MD5 checksum of every file in the expandedSetup folder, follow these instructions to make sure your expanded files are all okay1. Download the list file-
http://cid-e9a2b332248fca51.skydrive.live.com/self.aspx/Windows%207%20Checksums/W7Pro64Upg.lst2. Download the software here - http://www.irnis.net/soft/acsv/ - and install
3. Open the software and point it to your expandedSetup folder, point the 'Checksum file' to the list file you downloaded
4. Unmark overwrite existing checksum files
5. Click 'Verify'
6. Click no in the 'Confirmation' window regarding recursive
7. You should receive the following message if all is OK
Processed 3,090 Mbytes in 874 files
Total hints: 0, warnings: 0, failures: 0, errors: 0
If you receive any errors then you have corrupted files.
I think it is possible for different systems to compile images differently therefore an ISO I create may have a different checksum to one you create, even if that just means a few bits difference the nature of MD5 checksums means that the tiniest change results in a very different checksum.The important thing is that the expandedSetup files are okay, then you can compile it anyway you want, until you find a way that works...for me the command line version worked perfectly. Detailed here in the second post -
http://social.answers.microsoft.com/Forums/en-US/w7install/thread/cb679e27-f2e6-4cd5-b708-a4992cec5a9dAlex
- Marked As Answer bypuppetworx Thursday, October 22, 2009 11:09 PM
- Edited bypuppetworx Friday, October 23, 2009 2:55 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:50 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:51 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:55 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:56 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:56 AM
- Edited bypuppetworx Saturday, October 24, 2009 7:17 AM
- Edited bypuppetworx Saturday, October 24, 2009 7:23 AMChrome messed up my posts repeatedly, pfff
- Edited bypuppetworx Saturday, October 24, 2009 7:28 AM
All Replies
- can you link the forums to the other sites?
having the same problem :( - I too have the same problem, and am also running 32bit vista. I too have tried running files from the expanded setup, after the error, and every time i get the error "not compatible with the version of windows" Sorry i couldn't help, but at least were not alone
- I am also having the same problem. Running 32bit XP and trying to install 64bit Win7 via the Digital River download (student deal for me as well) and getting this error. Probably going to have to wait for my discs in the mail.
- This forum has thrown up some solutions which have worked for some - http://www.sevenforums.com/general-discussion/30470-make-bootable-iso-student-d-l.html
(I still receive the unpacking error, and have not tried the burning solution)
No solutions here last time I checked - http://www.avforums.com/forums/windows-7/1106528-windows-7-upgrade-issues-2.html, there is another thread on notebookreview.com forums cant find link at present. - well i got the iso with 874 files in 200 folders to create, will see how far this gets me
- I'm going to be doing a full clean install, so I really don't trust any make-shift cracked ISO like that thread is suggesting. I'm not exactly tech-savy, and I don't know anything about using the command prompt. If the download had given me an ISO I could have handled that, but I'm not about to go making my own ISO out of an .exe that I think MIGHT contain all the files I need and then reformat my drives for a clean install on a gamble.
Just wanting a real solution from Microsoft or Digital River at this point. The product they are delivering is definitely NOT as advertised. Due to there being no Product ID number on these downloads it is impossible to contact Microsoft support services directly. If anyone has installed a normal Windows 7 Upgrade successfuly(from disc) could you please submit a request for assistance pointing out this issue/thread - you can submit a ticket here - https://support.microsoft.com/oas/default.aspx?gprid=14019&st=1
If you are willing to do that very many thanks to you.
AlexThank you, puppetworx, for the links. Even with the above mentioned error, I was able to create an ISO, burn it, and install it. I am posting this from within Win 7 Professional, fully activated. To shorten things for you all, here are the exact steps I followed and the circumstances surrounding my install:
1. From within XP 32-bit, I downloaded the 64-bit version of Win7 Professional upgrade.
2. Used the installer to extract the files, but received above mentioned error.
3. Checked the file size of the folder "extendedSetup" and noticed that it was 3.01 GB.
4. Moved extendedSetup folder to root (C:\)
5. Downloaded this file and placed it into C:\WINDOWS\System32: http://www.sevenforums.com/attachments/general-discussion/32382d1256189124-make-bootable-iso-student-d-l-oscdimg.zip
6. Bought up command prompt and typed the following: oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -1WIN_EN_DVD C:\expandedSetup\ C:\7.iso
7. Burned ISO with ImgBurn (freeware)
8. Booted, installed, and activated
There could very well be something wrong with my install, but everything looks to be in working order. I've been using the beta for a while now and it feels the same. Hopefully this little bit helps some of you out there. :) I'll be up for another hour or so and will gladly help in any way possible.- Proposed As Answer byrobbdn Thursday, October 22, 2009 10:38 AM
I'm glad some people have pushed through the issue my instincts tell me it will be fine done with that method. I'm going to hang on for an answer on this though as I have a ton of software to install afterwards and I do not want to have to reinstall all over again any time soon.
I'd love a working ISO, I imagine by the time anyone actually manages to download a torrent there will be a resolution to the unpacking error though. I've heard Microsoft frowns on people copying their software too so I don't imagine you'll find a torrent here...- I was getting the same error from within Vista 32-bit when extracting the files, and I followed DotNaBox 's step-by-step guide and I am now also in a fully activated Windows 7 Pro 64-bit. For whatever reason, the error didn't seem to matter, creating the iso and burning it using this procedure is a successful (albeit annoying) workaround.
- DotNaBox -
Used your instructions provided above (actually copied and pasted to avoid typos) and received the following error upon running:
Error: Invalid Flag "-1"
Any Ideas - I have the same problem with Digital River order. I have a different workaround though. Instead of creating a bootable ISO you can create a bootable flash drive then dump all the files from "expanded Setup" folder onto the flash drive and install the system from it. I did that and I was able to boot the installation of the OS. Assuming there are no corrupted files in the "expandedSetup" folder I should be able to install the OS without a problem.
Here is how you can create a bootable USB key from Windows Vista (I don't know if this works under XP):
1. Make sure you are running the system as Administrator
2. Open up the run command prompt and type in: diskpart and Press Enter
3. Type: list disk and Press Enter
4. Type: select disk # , where USB key's disk number is #. You should be able to recognize the USB key by the size after typing in list disk. Press Enter
5. Type: clean and Press Enter
6. Type: create partition primary and Press enter
7. Type: select partition 1, then Enter, mark the partition as active by typing: active then Press Enter
8. Type: format fs=fat32 and Press Enter
9. Type: assign and Press Enter
10. Type: exit
This should create you a bootable USB Key. Now copy all the files from "expanded Setup" folder and you should be good to go. Make sure to change your boot order in BIOS to start with the USB drive.
Hope this helps people. DotNaBox -
Used your instructions provided above (actually copied and pasted to avoid typos) and received the following error upon running:
Error: Invalid Flag "-1"
Any Ideas
Funny, I didn't even notice that, here's the correct syntax that I used:
oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN_DVD C:\expandedSetup\ C:\win7.iso
-l instead of -1, most notablyDotNaBox -
Used your instructions provided above (actually copied and pasted to avoid typos) and received the following error upon running:
Error: Invalid Flag "-1"
Any Ideas
It should be -l as in Larry, not -1.
-
I've got a problem too. I'm stuck after typing everything in. I get the error:
Unable to create file "C:\7.iso" of 3242131456 bytes
Error 5: Access is denied.
Any ideas?
- pettingzoo, make sure you're logged in as an admin since you're trying to write to the root, or run cmd.exe as admin
alternatively, and perhaps more easily, you could create the iso in a subfolder rather than the root, for example, C:\isos\win7.iso
if it still doesn't work, i'm guessing it's a disk space issue or some other permissions problem There is an emerging problem with the upgrade editions of Windows 7 Professional x64 from the Digital Rivers download site(UK Students)...
In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River.Having used their download manager to download these files, I now have 6 files: 4 .exe files (as expected) plus 2 files named setup1.box and
setup2.box.The .exe files are, however, only just over 70KB each, setup1.box is almost 3GB and setup2.box is 163KB.
Running the Home Premium versions fails immediately, saying it can't find the required files. Running the Pro x64 .exe file starts to build a .iso
file ("Unloading the box"), but then fails with an unspecified error.[Later] Because I figured that some files may have been over-written (why did the DR downloaded prompt me to save in the same folder!) I've now re-downloaded a single Pro 64 version, moved it to another drive, taken full permissions, and run the .exe file in elevated mode. It now gets as far as unpacking setup2.box, then fails saying it can't write to the folder (as Alex's post above) this probably because it has made it RO!
Note to anyone who suggests various methods to burn a DVD; this issue is about unpacking the files, not burning them.
Nigel M
i'm up and running after creating the iso. running win 7 pro 64bit from xp pro 32bit, thanks for the help all
- Thank you so much- you were right, not being logged in as the admin was the problem. I'm creating the iso now!
I am also installing from xp pro 32 bit. What method did you use because I've tried a lot of suggestions with no success.i'm up and running after creating the iso. running win 7 pro 64bit from xp pro 32bit, thanks for the help all
- I've got Pro 64bit, and I couldn't extract the files on a XP32 bit system, but I can on a XP64 bit system. If this really is just an issue of trying to upgrade to a 64 bit OS from a 32 bit version....way to point that shotgun at your MS!
- I have just finished my 64 bit 7 professional dl on a vista 64bit home premium OS.
Download was fine and so was "unloading the box"
As soon as it was finished it loaded up the install windows 7 screen.
Currently making a backup to disk.
Seems to be fine with no problems at all.
Maybe they fixed the dl files? I have just finished my 64 bit 7 professional dl on a vista 64bit home premium OS.
Download was fine and so was "unloading the box"
As soon as it was finished it loaded up the install windows 7 screen.
Currently making a backup to disk.
Seems to be fine with no problems at all.
Maybe they fixed the dl files?
That is because you unpacked on a 64 bit operating system. The problem seems to occur when unpacking on a 32 bit system. A big fail for Digital River / Microsoft!!!That is because you unpacked on a 64 bit operating system. The problem seems to occur when unpacking on a 32 bit system. A big fail for Digital River / Microsoft!!!
Apart from the problem of unpacking files, there is another more fundamental problem.
Anyone who has downloaded the x64 bit version onto a x86 PC won't be able to run the Easy Transfer Wizard, it is supplied in 64-bit only!- I'm running 32-bit Vista and I followed the iso image creation instructions.
when I mount the iso, the DVD drive shows up WIN_EN_DVD.
when I double click and try to run setup.exe I get this:
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher"
I thought creating the .iso already would've fixed any architectural differences?- Proposed As Answer byStueyMonster Thursday, October 22, 2009 1:04 PM
- No OS is architecture independant when it comes to upgrades. If you purchased 64bit and you have 32bit XP, you'll have to do a clean install. There is not a workaround/hack/stand on one leg and hope solution.
And Milkfloat is correct. Microsoft or DR dropped the ball when packaging this for download, as you should still be able to (there is no good reason why not) extract the files without an error on either 64bit or 32bit.
Stu
PS. Sorry about marking the post above as proposed answer- Edited byStueyMonster Thursday, October 22, 2009 1:19 PMtypos
- I am having the same problem.
I am currently running XP Pro 32 bit.
Getting the "unloading the box" error when trying to extract my 64 bit Win7 package. - I am getting the 'unspecified error' problem, about 20% into unloading the box. I am running a windows 7 RC 64 bit - upgrading to windows 7 64 bit professional
- Hey guys... just a heads up. I contacted MS support and they transfered me over to Digital rivers Customer Support line (which is a hard number to find). She also gave me the phone number:
Give Digital River a call at: 952-253-1234
Again, this number was given to me by MS Tech support. Hey guys... just a heads up. I contacted MS support and they transfered me over to Digital rivers Customer Support line (which is a hard number to find). She also gave me the phone number:
And what did the guys at Digital River have to say? They have ignored my emails, so far.
Give Digital River a call at: 952-253-1234
Again, this number was given to me by MS Tech support.- Still on hold... have been for a while now :)
- Holy ____... Digital river told me that they would enter a ticket and then get back to me within 3 business days. So no joy from them on their failure. I am gonna try to find a 64 bit vista or RC in our Lab here at work (I work in IT) to see if their manager will unpack in a 64 bit environment.
- I have same problem with 32bit version I am annoyed need to go work soon this is gay been backing up computer etc all morning and then waiting for download that took ages.
Still on hold... have been for a while now :)
I hear they lack support. Hopefully they can resolve this mess. This is out right redunkulous!!! Way2Go digiRivThank you, puppetworx, for the links. Even with the above mentioned error, I was able to create an ISO, burn it, and install it. I am posting this from within Win 7 Professional, fully activated. To shorten things for you all, here are the exact steps I followed and the circumstances surrounding my install:
1. From within XP 32-bit, I downloaded the 64-bit version of Win7 Professional upgrade.
2. Used the installer to extract the files, but received above mentioned error.
3. Checked the file size of the folder "extendedSetup" and noticed that it was 3.01 GB.
4. Moved extendedSetup folder to root (C:\)
5. Downloaded this file and placed it into C:\WINDOWS\System32: http://www.sevenforums.com/attachments/general-discussion/32382d1256189124-make-bootable-iso-student-d-l-oscdimg.zip
6. Bought up command prompt and typed the following: oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -1WIN_EN_DVD C:\expandedSetup\ C:\7.iso
7. Burned ISO with ImgBurn (freeware)
8. Booted, installed, and activated
There could very well be something wrong with my install, but everything looks to be in working order. I've been using the beta for a while now and it feels the same. Hopefully this little bit helps some of you out there. :) I'll be up for another hour or so and will gladly help in any way possible.
So do you think the Unpack issue is directly related to having downloaded to the desktop? or do we ignore the unpack issue, move the files to C:/ and run the admin cmd prompt with those instructions?
thxSo do you think the Unpack issue is directly related to having downloaded to the desktop? or do we ignore the unpack issue, move the files to C:/ and run the admin cmd prompt with those instructions
No, and no.
If I were installing a new OS, I'd be a bit wary of installing from a source that aborted when unpacking.
I have tried unpacking on the root of a hard drive, on a flash drive, and on a network drive - same result. I'm currently unpacking on a temporary install on a x64 copy of Windows 7.
BTW, expect a visit from The Register on this thread, it about time that Digial River landed in deep water :)
[LATER] Just tried to unpack on an x64 PC, it seemed to complete this time, but then I got an error about running setup, then the original message came back. Trying again on different drive ...- I don't have a dvd burner or a 4gb flash drive. Am I totally screwed?
- I have the same problem mentioned above when I tried to unpack the file.
I have tried to make an ISO file with the instructions, however, I can't burn a DVD that can be booted when I start the computer.
I have used PowerISO, Nero and I have set my primary booting device be my CD Rom. What can I do? - if it makes anyone feel better. Do the method above to burn and install from the iso even though the unpacking error occured. Then once in windows 7 64 bit. Unpack the files again, because now you are in a 64 bit environment, it will unpack fine reburn the iso and reinstall again. Just as a precaution to those that do not trust the unpacking error thing. Plausible?
- Dear DotNaBox and all others... I've been on all day, my RC version is gonna expire and i have followed your instructions.
Clearly, judging by the CMD interface the .iso gets created 100%, which made me think "wahey!" but then i look on C: and it not there :(. I do a search for .iso's and get only the other ones i have, no win7.iso exists! i've done it twice, both times seemed successful.... can someone help i am getting a sickly feeling :S- Proposed As Answer byReginald Leung Thursday, October 22, 2009 3:20 PM
- Did you terminate the cmd so quickly? Cause it takes some time for the iso to be produced. And the progress will be shown on the cmd page.
- its still on, nothing has changed since it said 'done' 100% complete............... crying.................. boo hoo
I have the same problem with my 32bit XP..... however I GOT AN IDEA i do have the window vista 64bit disc if I reinstall my pc with vista 64bit then install the 64bit window 7 it should work right???????????????????
- it even tells me the filesize of the complete but invisible iso. bah why me :(
- This worked perfectly for me, even if Nero threw up an error when finalizing the disk it worked fine to boot on and the Windows 7 64-bit installation is all up and running! Many thanks.
OK, I've cracked the problem posed in this thread:
"We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security permission on the folder to write files and that the folder is not read-only"
But you won't like the solution as you need a 64-bit PC to unpack the x64 files:
Copy the downloaded x64 .exe file and the two .box files to an unprotected folder (e.g. the root) on an x64 computer
Right click the .exe file and select Run as Administrator
It will unpack all the files, then auto run setup - just cancel if you want to install elsewhere, and follow the instructions for oscdimg given above. The following is the result I got from oscdimg for Windows 7 Professional x64:Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN 7PROx64 C:\expandedSetup\ C:\win7.iso OSCDIMG 2.54 CD-ROM and DVD-ROM Premastering Utility Copyright (C) Microsoft, 1993-2007. All rights reserved. Licensed only for producing Microsoft authorized content. Scanning source tree (500 files in 46 directories) Scanning source tree complete (874 files in 200 directories) Computing directory information complete Image file is 3242131456 bytes Writing 874 files in 200 directories to C:\win7.iso 100% complete Final image file is 3244328960 bytes Done. C:\Windows\system32>
- Proposed As Answer byNigel Mercier Thursday, October 22, 2009 4:02 PM
- I want my money back... This is not what I expected. Installing the Beta and RC were WAAAYY easier...
- have anyone here ordered thru the MS store? what kind of files do they get iso or the same exe
I'm getting the same disappearing ISO problem as described above. Here's my Command Prompt:
Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Users\Mohamed>oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN
_DVD C:\expandedSetup\ C:\Win7.isoOSCDIMG 2.54 CD-ROM and DVD-ROM Premastering Utility
Copyright (C) Microsoft, 1993-2007. All rights reserved.
Licensed only for producing Microsoft authorized content.
Scanning source tree (500 files in 46 directories)
Scanning source tree complete (874 files in 200 directories)Computing directory information complete
Image file is 3242131456 bytes
Writing 874 files in 200 directories to C:\Win7.iso
100% complete
Final image file is 3244328960 bytes
Done.
C:\Users\Mohamed>
And yet there is no Win7.iso file to be found anywhere on the hard drive.
*EDIT* Trying it again by running Command Prompt as Administrator. Will report back...
...and that did the trick! So, make sure to 'Run as Administrator' when opening cmd.exe or Command Prompt when making the ISO!- apparently if u order from MS and not DR u get a iso copy, and they have a student deal too and also u get the full version not an upgrade so u can actually do clean install.
- Ok, I'm up and running 7 Home Premium, followed instructions, but also considered the idea mentioned by another poster about the directory on C:, i created a folder names 'isos' on C: and created the ISO as above, this time it visible in the folder C:\isos\win7.iso...
thanks to all who posted the help, brilliant! got a fresh clean install on the go... and it keeps your old information too! you'll see a folder called 'old windows' next to windows on C: with all your old vids n pics and program files etc.
peace
bildreth - I just did the iso method on xp pro 32bit, and vista business 64 bit. Error on xp as others, vista worked fine. made ISO on both of them (no problem about it not showing up) and both were same size on xp, so even though you get an error on xp, it still extracts everything. (if you compare xp and vista sizes on respective OS, you'll have different sizes, need to compare on same comp). Didn't have any problems about the iso disappearing...
prob gonna try installing on xp tomorrow, but wanted to clarify that even though you get an error on xp, it doesn't leave anything out and produces the exact same iso image. (which I burned onto a DVD with roxio without any problem)
Thanks DotNaBox.
@Xblaze - where did you get that info? the only link to purchase win7 with the student discount is through digitalriver that I can find. - I'm sad to see that there are still so many unresolved issues out there with this install/upgrade.I was curious about my ISO as to whether ignoring the error was a good idea, so I unpacked the files in Win7 x64 sucessfully and compared the sizes of the expandedSetup folder. They were identical. You can see for yourself: http://img197.imageshack.us/img197/8049/imagecompare.jpg. So if you are able to create the ISO, then I think you should be fine.If you are having trouble with the ISO I can only thing of seval things:1. Make sure you use the corrected version of my code from earlier. It was an l not a 1. So it should be: oscdimg -C:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN_DVD C:\expandedSetup\ C:\Win7.iso2. As Vista has issues with Administrator access, make sure you open the elevated command prompt.3. If using Vista, try putting it into a different folder. I only used root as it's easiest to type. Some users appear to have better luck by doing it somewhere else.Good luck. :)
- Thanks for getting the phone number for Digital River Cubedroot, let us know what they have to say and how you get on.
It seems lots of people have now installed with the incomplete contents, fingers crossed. I don't have an x64 system so can't unpack on one, I will probably try and get a copy of WinXP x64 and run it in Sun Virtual Box to try and unpack, this won't be quick but the folks at Digital River seem to be pretty unmotivated to make any sort of announcement looks like we're on our own. - you have to personally call the MS store and order there. Tell them u want the student deal and also tell them u want the full version not the upgrade, then theyll send u a email and u can dl directly from MS which also comes in a ISO format
Note to anyone who suggests various methods to burn a DVD; this issue is about unpacking the files, not burning them.
Hi Nigel,Nigel M
Don't worry, I had the same unpacking error as you... burning a DVD as Dotnabox suggested works around the unpacking error (it does not solve it, but after burning to DVD and booting from the DVD Windows 7 will install just fine). I don't know why this is, but it is and it worked for me.
-RobbI'm running 32-bit Vista and I followed the iso image creation instructions.
when I mount the iso, the DVD drive shows up WIN_EN_DVD.
when I double click and try to run setup.exe I get this:
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher"
I thought creating the .iso already would've fixed any architectural differences?
You must boot from the bootable ISO that you created. Go into your BIOS and set your DVD drive as your primary boot device. You will need to perform a clean install, you CANNOT upgrade from 32-bit to 64-bit.- I am yet another individual who was screwed over by not getting an ISO download. I am having the unpacking error as well. I'm trying to upgrade from xp 32bit to win7 64bit. Hopefully microsoft or digital river will fix this the RIGHT WAY. Talk about FAIL!!!
- Ditto. Windows XP 32 bit user here. Purchased the student download link. This link downloaded three files:
1. Win7-P-Retail-en-us-x64
2. Setup1.box
3. Setup2.box.
Double clicked Win7-P-Retail-en-us-x64, which initiated extraction of folder titled expandedSetup . Towards the end, I got the above mentioned error message.
I then followed the 8 step procedure discussed above. Everything worked fine up to Step 7. I created the iso image titled 7 in the C folder. However, I have been unable to burn this into a DVD to boot from. Every time I use the ImgBurn program, the files copy to the DVD but eventually I get a variety of error messages. I am going to try the USB boot option with my 4gb flash drive. Wish me luck! - can I just ask how did you boot the CD? did you just run it from the BIOS menu setting your CD/DVD drive to the primary boot device?
- I could not boot from the DVD. Although some? files were burned to the DVD, ImgBurn, upon varyifing, prompted multiple error messages alluding to inability to read from sector.
- Re: "In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River."
For future reference, that was not a wise move (at least not for US customers). The cost of this educational offer in the US is $30, regardless of whether you get the Home Premium or Professional edition. Unlike Vista, Professional is an absolute superset of Home Premium; there is nothing present in Home premium that is not present in Professional, but there are a number of features (among them Remote Desktop, Virtual XP Mode, domain networking) present in present in Professional that are not present in Home Premium. Consequently, it makes no sense for ANYONE to order the Home Premium edition in this program.
Question: Doe anyone know if the product key will work with both 32 and 64 bit installations, notwithstanding that this program required specification of one or the other? I am not suggesting that (or asking if) it can be used for both in the sense of installing it twice, I am just asking, if you ordered one edition (32- or 64-bit) and changed your mind since ordering but prior to ever having installed it, and if you had access to the files or media for the other edition, could you use it do install the edition other than the one which was originally ordered? Or is the 32- / 64-bit edition embedded in the product key such that these keys work only with the 32-bit or the 64-bit edition, but not both. - Re: "In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River."
By the way, I didn't think you could do that. I thought that this was limited to one copy per student.
- Ok so the major question here is this:
I understand that there are work around but I also bought the backup dvd that will be sent. Once I have this disk will I have these problems or can I choose the custom install and install 64bit win7 on my pc that had the 32bit vista prior (yes I know it has to be formated)? Can the 64bit install files open when the original disk is in the drive at boot? - Now I too am having these same issues and since I am at work I had this found out over the phone instructing the wife what to do.. so I have not tried any of the work around however I have a simple question.
If those of us that have purchased the back up DVD wait till it arrives will we have any of these issues or will it load up the win 7 (64bit pro) install screen at which point we can choose to do a "custom installation" and a wipe?
*Going from win vista home 32 bit to Win 7 Pro 64 bit - Its one copy per .edu email.
- @maderf: So long as your expandedSetup folder is ~3 GB, you should be okay to create an image and burn the files to a DVD.@alexunlv: Sorry to hear that ImgBurn didn't work out for you. I've used it for a couple of years now without failure. What was the size of your ISO file? Mine is 3.02 GB (3,244,328,960 bytes) for comparison.@Undeadwolfy: Generally, there will be a button you can press during startup that will initiate a "One time boot". For example, on Dells, it is F12. I prefer this method to making changes in the BIOS as I don't recommend people go changing things unless they are familiar with what they are looking at. =] What kind of computer do you have?@Watzman: If I were to venture a guess, I would say that the product key is linked specifically to x86 or x64, but that's only a hunch as that's how it's always been.@MPO-Punish3r: I used the error-prone files to do a clean, custom install of 64-bit Professional, no questions asked.
- A few updates.
There is another thread which is receiving input from Microsoft Support engineers - http://social.answers.microsoft.com/Forums/en-US/w7install/thread/aedb1245-f8f9-42ec-9a0c-1aa932363bbb Unfortunately one of them is just repeatedly posting a message saying Microsoft is aware of the issue and working with DR to resolve it and then linking to the same thread he is posting in and the other one only perked up his ears and offered support to one person...after they said "should've bought a mac". I have asked them to respond about whether or not it is okay to go ahead with install if you receive said error message while unpacking.
You can contact Digital River here by email about this issue - https://windows7.digitalriver.com/servlet/ControllerServlet?Action=DisplayContactFormPage&Env=BASE&Locale=en_GB&SiteID=mswpuk
Note that they say it is Microsoft who is responsible for installation support though while Microsoft claims the reverse. A few updates.
I honestly think that it is okay to use the files even with the error message, so long as they are the appropriate size at the end of the extraction. When I extracted the files in a 64-bit environment, they were the exactly same number of files, folders, and bytes as when I received the error in 32-bit XP. Also, I've been installing software and making system changes all day to my fresh install and haven't seen a single problem.
There is another thread which is receiving input from Microsoft Support engineers - http://social.answers.microsoft.com/Forums/en-US/w7install/thread/aedb1245-f8f9-42ec-9a0c-1aa932363bbb Unfortunately one of them is just repeatedly posting a message saying Microsoft is aware of the issue and working with DR to resolve it and then linking to the same thread he is posting in and the other one only perked up his ears and offered support to one person...after they said "should've bought a mac". I have asked them to respond about whether or not it is okay to go ahead with install if you receive said error message while unpacking.
You can contact Digital River here by email about this issue - https://windows7.digitalriver.com/servlet/ControllerServlet?Action=DisplayContactFormPage&Env=BASE&Locale=en_GB&SiteID=mswpuk
Note that they say it is Microsoft who is responsible for installation support though while Microsoft claims the reverse.- I finally got through to technical support at Digital River. They stated they are thoroughly aware of the problem, and that a solution will be provided within 24 hours. Per the agent with whom I spoke, the problem lies not with them; rather, the problem is due to corrupted files provided to them by Microsoft themselves. I'm currently on the phone with the Microsoft Store, listening to some rather cheerful Mariachi music, in an attempt to obtain a swifter solution than the one offered by Digital River.
Meanwhile - I have a Mac. Their customer support is superior by far to Microsoft's. First and foremost - you speak with someone whose native language is English, not some Indian with a thick accent at some outsourced support center. Secondly, any updates they provide work - and they work the first time. Sure, you'll pay more for an Apple computer. But, to me, the premium price is worth the premium support and premium product. I will NEVER purchase another Windows machine or software title. Ever. I finally got through to technical support at Digital River. They stated they are thoroughly aware of the problem, and that a solution will be provided within 24 hours. Per the agent with whom I spoke, the problem lies not with them; rather, the problem is due to corrupted files provided to them by Microsoft themselves. I'm currently on the phone with the Microsoft Store, listening to some rather cheerful Mariachi music, in an attempt to obtain a swifter solution than the one offered by Digital River.
Can I just check, was corrupted files the exact words used?
Thanks
Alex- Re: "Its one copy per .edu email."
Then how did he buy 4 copies for 2 students (presumably, 2 .edu e-mails)?
I am wondering if it is one copy PER EDITION per e-mail; that is, if one student, with one e-mail could buy one each of the four following:
-Home Premium 32-bit
-Home Premium 64-bit
-Professional 32-bit
-Professional 64-bit
???
[I know one way to find out for sure ......]
- I am also now on the phone with Microsoft trying to figure this out. I'm tempted to start a facebook group with frustrated Windows 7 users. Maybe if we start a bad publicity campaign they'll take us more seriously considering they are trying hard to fight bad mojo from vista. I'll post my findings from microsoft later. Right now they are "trying to help" me.
- OK guys i got it. I am now officially running Microsoft Windows 7 Professional 64-Bit on my PC, thanks to alot of help from other users. I will repay my thanks by simplifying as much as i can to how i did it. Remember I custom installed running a Windows XP 32-bit OS.
I used the student discount way and basically i downloaded the files and i was left with 3 files. Setup1.box, Setup2.box and another file right?
The other file unpacks and you get left with 1 folder called extendedSetup. and thats when you get your error message stated in previous posts. Heres what i did.
1. I moved the "extendedSetup file to the root of C:/. So copy and paste the whole folder in My Computer/C:
2. Then you need to download this file here .
3. Once downloaded, extract the folder and the place the file in to C:/Windows/System32/ but dont run it.
4. Open the command prompt by clicking Start > Run and type in "cmd" without the quotes.
5. Then you need to copy and paste this line of text into the command prompt
oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -1WIN_EN_DVD C:\expandedSetup\ C:\7.iso
It will start to convert the files into an .ISO
6. Once it done you will need an image burning software like Roxio or Nero Burning ROM. If you dont have one you can download imgburn free of charge from here .and you will need a blank DVD. It has to be a DVD.
7. Restart your computer and choose your primary boot device as your optical disk writer by going into the bios if you need to.
I hope this has cleared any problems which anybody has. Credit to big2una and DotNaBox. - Strange...I'm now going to have a conferance call with Digital River and Microsoft to fix the issue...
The fastest responses I've seen from Microsoft employees are in a sister thread. The first one being when a bloke said "should've bought a mac" and the second one was when somebody said 'Why does Microsoft make everyones user avatars look like swastikas?' both get very rapid responses telling the person they would help while the rest of us are kept in the dark as to what is going on and what to do about it. Maybe if I claim this whole fiasco is giving me diabetes they will try and help. Microsoft needs to get it's priorities straight.
- It is absolutely ridiculous to think Microsoft couldn't cort this problem out immediately. it's been nearly 24 hours since release ans still no solution.
Good on you guys who got the Iso working; but as for me, I take the stance that I paid for my product and was promised an easy download...Microsoft didn't keep to their promise did they? Maybe bad exposure would help our casue a bit more.
I spoke to one Microsoft staff over the phone and he tried to fob me off with some rubbish as he thought I didn't have a clue about computers...kind of lost my temper with him (oops).
Let's hope they fix this mess before their new release gets the same bad publicity as the last Vista release. What a load of rubbish. I SHOULD HAVE BOUGHT A MAC!!! - This is sweet. the microsft guy and the digital river guy are duking it out on this conferance call. I wish I could get a transcript of this call.
Watzman, did you find out if you can buy both a home premium and a pro version using the same .edu email?
- So, that was rediculous. I should have stayed away from Windows 7. Digital River is also very bad with customer service. I am a very unhappy customer, and this, like Abu Dawood said "is absolutely ridiculous..." Hopefully google OS will come out soon and we can all tell microsoft to take flying leap!
- You still on with them? Any answers? I'm just mentally preparing to call technical support and talk to someone 15 hours away from the US
I'm on my Mac Book Pro running Snow OS 10.6.1 was so easy, but I have an HP laptop I wanted to hook up with the .edu purchase. Come on Microsoft - maderf - what did digital river have to say about all this?
Re: "In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River."
By the way, I didn't think you could do that. I thought that this was limited to one copy per student.
One copy of each version per student. You have to place a seperate order for each.- NO solution! Digital River guy was a "Customer Service" rep, not tech support. So it did nothing. The digital river guy basically said he can't help, and the microsoft guy didn't say much until I told them they need to talk to eachother to figure it out. Both were placing blame on eachother while I listened. Long story short, the microsoft guy got frustrated and ended up saying "I'm sorry but we cannot help you with this problem." and then, "Is there any other issue other than THIS ONE that I can help with." I said nope. What the heck do they think I'm calling about? I just felt like wasting minutes on my phone, that's why I called. And, the digital river guy said pretty much the same thing. It seems no body wants to help. I paid for a useless file is what it comes down to. I made sure he understood I was an unhappy customer though, I may have lost my temper a bit. Not that it does any good. If there insn't already I'm gonna start a facebook group for this and make sure to tell everyone i know that windows 7 isn't worth the effort.
On a side note, I tried the method of making the ISO from above. I did get an ISO file made, but it is still not bootable. Other people have been able to boot from it?
Got a link?The fastest responses I've seen from Microsoft employees are in a sister thread...
Re: "In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River."
By the way, I didn't think you could do that. I thought that this was limited to one copy per student.
One copy of each version per student. You have to place a seperate order for each.
Can anyone verify that this is true before I go and enter my email in a second time?
Got a link?The fastest responses I've seen from Microsoft employees are in a sister thread...
Here it is - http://social.answers.microsoft.com/Forums/en-US/w7install/thread/aedb1245-f8f9-42ec-9a0c-1aa932363bbb
Thanks for the heads up about unpacking seeming to work ok in an x64 environment Nigel. I have got hold of XP x64 and I am going to unpack and compare files/sizes, I'll report back.
Alex- This morning I unpacked it in Win 7 x64 and the extracted files had the identical size as the ones extracted (with error) in XP x86. I was able to successfully create a bootable ISO and install clean copy of Win 7 Pro x64.Image: http://img197.imageshack.us/img197/8049/imagecompare.jpg
- I just made a facebook group for those that want to join. Join please...
Windows 7 is USELESS if pre-ordered!!!
- Proposed As Answer bylnorange Thursday, October 22, 2009 11:27 PM
- im really intested to know whether i should go ahead to install even with the error message from xp.... as long as it work...i will be happy
Well, I just ordered Pro-64. I ordered Home-64 a few days ago. Waiting for the email message with the link.Re: "In our household we have two students, and so ordered a copy of Windows 7 Professional and Windows 7 Home Premium in both x64 and x86 versions - a total of 4 products from Digital River."
By the way, I didn't think you could do that. I thought that this was limited to one copy per student.
One copy of each version per student. You have to place a seperate order for each.
Can anyone verify that this is true before I go and enter my email in a second time?- Followed the guide to make the iso, but both times I've made an .iso and booted with it, once i get to the setup screen and tell windows 7 to install, i get "Windows cannot open the required file E:\Sources\install.wim" code 0x8007000D. I followed DotNaBox's guide to a T, but I keep getting this error. Any suggestions so I dont keep wasting blank DVDs?
- If things really aren't working out for you, you can always install RC1 x64 and extract the files in there and it will work just fine. :)
Windows 7 Professional x64 Upgrade (via Digital River)-
Use the below information to check that your downloaded files are complete/uncorrupted.MD5 Checksums for Source files
Win7-P-Retail-en-us-x64.exe - 73D13A1000069E372F7478CF1C426B7A
setup1.box - 7B29E21B7F6BC0850E65085205B5EAFE
setup2.box - 87DCC913A7BBBFCFA2C2526C2E894F97Program used - MD5 Checker 2.31 - http://download.cnet.com/MD5-Checker/3000-2092_4-10410639.html
Use the below method to check that your expandedSetup folder is complete/uncorrupted after receiving an error message during unpacking or just for safety.
I've created a file here which lists the MD5 checksum of every file in the expandedSetup folder, follow these instructions to make sure your expanded files are all okay1. Download the list file-
http://cid-e9a2b332248fca51.skydrive.live.com/self.aspx/Windows%207%20Checksums/W7Pro64Upg.lst2. Download the software here - http://www.irnis.net/soft/acsv/ - and install
3. Open the software and point it to your expandedSetup folder, point the 'Checksum file' to the list file you downloaded
4. Unmark overwrite existing checksum files
5. Click 'Verify'
6. Click no in the 'Confirmation' window regarding recursive
7. You should receive the following message if all is OK
Processed 3,090 Mbytes in 874 files
Total hints: 0, warnings: 0, failures: 0, errors: 0
If you receive any errors then you have corrupted files.
I think it is possible for different systems to compile images differently therefore an ISO I create may have a different checksum to one you create, even if that just means a few bits difference the nature of MD5 checksums means that the tiniest change results in a very different checksum.The important thing is that the expandedSetup files are okay, then you can compile it anyway you want, until you find a way that works...for me the command line version worked perfectly. Detailed here in the second post -
http://social.answers.microsoft.com/Forums/en-US/w7install/thread/cb679e27-f2e6-4cd5-b708-a4992cec5a9dAlex
- Marked As Answer bypuppetworx Thursday, October 22, 2009 11:09 PM
- Edited bypuppetworx Friday, October 23, 2009 2:55 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:50 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:51 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:55 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:56 AM
- Edited bypuppetworx Saturday, October 24, 2009 6:56 AM
- Edited bypuppetworx Saturday, October 24, 2009 7:17 AM
- Edited bypuppetworx Saturday, October 24, 2009 7:23 AMChrome messed up my posts repeatedly, pfff
- Edited bypuppetworx Saturday, October 24, 2009 7:28 AM
- if it doesn't work....i can install win xp 64bit :D to unpack those painful files
Yes - Alex - those are the exact words used by Digital River's customer "support" agent.I finally got through to technical support at Digital River. They stated they are thoroughly aware of the problem, and that a solution will be provided within 24 hours. Per the agent with whom I spoke, the problem lies not with them; rather, the problem is due to corrupted files provided to them by Microsoft themselves. I'm currently on the phone with the Microsoft Store, listening to some rather cheerful Mariachi music, in an attempt to obtain a swifter solution than the one offered by Digital River.
Can I just check, was corrupted files the exact words used?
Thanks
Alex- I had this problem as well, windows xp 32 bit to windows 7 64 bit. Extracted files on my pc and on my wife's vista ultimate 64 bit were exactly the same. I followed these steps on my windows xp machine (as posted here by others, slightly edited):
NOTE: Make sure this is all done under an administrator account
1. From within XP 32-bit, I downloaded the 64-bit version of Win7 Professional upgrade.
2. Used the installer to extract the files, but received above mentioned error.
3. Moved extendedSetup folder to root (C:\)
4. Downloaded this file and placed it into C:\WINDOWS\System32: http://www.sevenforums.com/attachments/general-discussion/32382d1256189124-make-bootable-iso-student-d-l-oscdimg.zip
5. Bought up command prompt and typed the following: oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN_DVD C:\expandedSetup\ C:\7.iso
5.1 Waited until it said 'Done'.
6. Burned ISO with Nero6
7. Restarted pc, Booted from disk, installed clean install, and activated
8. Installed all programs, driver updates, general updates, system tweaks without issue.
I've been playing with it for the last 5 hrs and it hasn't crashed or done anything unexpected on me. Microsoft, you are a complete waste of space, I laugh at your current website 'you asked for this to be simpler. Now it's simpler', you must be joking, you are a complete joke.
I have the same issues, unable to go from 32bit to Windows 64bit. I have created an ISO, but why should be have to mess around like this. How is joe public suppose to work this one out.
Bill Gates, you have a lot to learn from Apple.... I'm off to buy a MAC, tomorrow!!! Much simpler.
Hope it goes well for those who have the time to wait for a fix to sort yet another big issue, and that is even before the OS is installed!
Someone needs to raise this with the media, they will have a field day!!
- Proposed As Answer bylnorange Thursday, October 22, 2009 11:38 PM
- I have just re downloaded and has gone much further than last time on the install will let you know if it completes succesfully.
Yes - Alex - those are the exact words used by Digital River's customer "support" agent.
So far I've yet to see this confirmed by anyone else so I imagine this bloke was simply voicing his opinion, this too was my first thought. I've seen probably 100 peoples posts who have gone ahead and installed despite this error message and things have been fine with no-one returning to report crashes or instability etc. There are a small number who have had trouble with installation for these files however this can be explained by dirty/corrupted discs rather then corrputed server copy, I think this is more probable, not that I have much remaining faith in either of the companies respobsible.
Like most of you I'am exhausted from this fiasco today and to be perfectly blunt there has been thousands of hours of people's life wasted due to it. Microsoft's entire staff was obviously dedicated to promotional events today rather then providing technical support. Microsoft and Digital River have treated us as guinea pigs and as the experimenters, leaving it up to us to find a solution to the problem they created. Microsoft is a disgraceful company. That's the way I feel today.
I'll be writing to them shortly to express my disgust and disappointment, if you echo my sentiments and would like your username to be included on a list of people who agree, please drop a quick comment in this thread - http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/e473a5af-0b7c-4344-9c4b-ca85ce491d02
Hi, Do I upzip the file or place the downloaded zip file in sys32? cheers libDownloaded this file and placed it into....
- This bloke has no reason to falsify what he was told.
Take that as you will.
I followed the instructions here that everyone else claimed were successful only to find that, despite successful creation of the ISO file and subsequent burning of it to a DVD, the data included on the DVD... pardon my lack of working knowledge of Windows operations (I'm a hard core Mac user for obvious reasons)... did something to the ntoskrnl during the installation. Now, here I sit on my Mac - which works as it should - and a 64-bit PC that's dead in the water until either the DVD I paid for arrives or Digital River releases appropriate files.
You know - PC/Windows fans say us Mac users are simply paying for the illuminated logo. Maybe. But in my years of experience with Macs, they're far less problematic. Their software works. Their updates work and don't hose up my computers. And their tech support is top notch. For these reasons, I'm more than willing to pay a premium price for a product that works. I believe i have found a solution.
had the same problem as you all on windows xp 32 bit, so installed windows xp 64 bit, ran the unpacker or whatever its called and it created the files sucessfully.
I then ran the setup file and selected the custom install and installing windows 7 as we speak.
No need to burn iso or anything as it saves xp as windows.old
I am currently on the installation and so far so good, no errors
will update as i go on but hopefully this will work for me and everyone else!- downloaded windows 7 pro upgrade TWICE now, the only files downloaded are:setup1.boxand Win7-P-Retail.en-us-x86.exeNO SETUP2.BOXSo I cannot install.Can someone upload this file for me to download in 32-bit??Edit for x64 usersfor download link for setup2.box
- To be completely honest, Microsoft just tries to do too much sometimes. That's really what's happened here. Don't you all try to sit there and say how glorious Macs are and how much better they are. It's easy to develop software that is damn near fully closed, only functions on a limited pieces of hardware, and does a very small set of things. Macs are great, sure, but I don't see apple supporting every single piece of hardware known to man. I don't see Apple launching a digital download of their OS upgrades. Think about all of the things that Microsoft sets out to do and of course things aren't going to be perfect. At the end of the day, your stuff will eventually work. Yeah, it can be a hassle, but are you really all that surprised?
/end rant I believe i have found a solution.
had the same problem as you all on windows xp 32 bit, so installed windows xp 64 bit, ran the unpacker or whatever its called and it created the files sucessfully.
I then ran the setup file and selected the custom install and installing windows 7 as we speak.
No need to burn iso or anything as it saves xp as windows.old
I am currently on the installation and so far so good, no errors
will update as i go on but hopefully this will work for me and everyone else!
How did you go about getting XP 64 bit?- update: setup completed without any errors, so if you are having probs try get a copy of xp64bit and install over that. may not be the best solution but it meant i didnt have to deal with any iso burning or anything else
good luck
my friend had a copy...I believe i have found a solution.
had the same problem as you all on windows xp 32 bit, so installed windows xp 64 bit, ran the unpacker or whatever its called and it created the files sucessfully.
I then ran the setup file and selected the custom install and installing windows 7 as we speak.
No need to burn iso or anything as it saves xp as windows.old
I am currently on the installation and so far so good, no errors
will update as i go on but hopefully this will work for me and everyone else!
How did you go about getting XP 64 bit?- Ok, a couple of things.
First, yes, one student can order MULTIPLE editions, as long as they are different; I had previously ordered 32-bit, and later today, after reading this, I went back and ordered the 64-bit edition. Successfully. So whether that was the intent or not (and I actually think that it probably WAS the intent), the actual order system doesn't block it. I did not try to order all 4 editions, but I suspect that it would be possible to do that also. To repeat a point that I made earlier: ***EVERYONE*** should generally order the "PROFESSIONAL" edition. I cannot think of any logical reason to order the Home Premium edition when both editions are available at the same price (unless, perhaps, you need 4 copies of the software). But, probably, most of us have a desktop (or several) and a laptop (or several), so I would say that a need for two editions (by a single individual) is more likely the norm than the exception.
Second, still unanswered, is whether each product key actually works on both the 32-bit and the 64-bit edition (to reiterate, I am not talking about installing more than one product per key; the question is, if you have a previously unused key, can you use it for either 32-bit or 64-bit editions (presumably, once you used it (and activated it, e.g. PA and WGA), it then becomes "locked" under whatever rules the product activation Gods have established).
Third, for anyone that doesn't have software to burn media from a .ISO file (what rock have you been living under?): I would suggest the [free] product "Infrarecorder" at http://infrarecorder.org/. It is a very good general purpose CD/DVD burning application (does more --- a LOT more --- than just burn .ISO files to media, but does that also (in both directions; make .ISO file OF existing media).
Fourth, the OSCDIMG command line is still being [re]printed incorrectly. It should read:
oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN_DVD C:\expandedSetup\ C:\7.iso
The character in front of "WIN_EN_DVD" is the letter "L" as in Larry, not the numeral one. And if you have the "ExpandedSetup" folder in any location other than the root of drive C:, of course that reference will have to be changed as well.
I have a few other questions (I have not yet actually installed Win7 from this software):
1. If you want to use an upgrade install media to do a "bare metal" installation (but you do have a qualifying previous OS), what is the procedure? Having to actually install the old OS first, and then upgrade, seems like an incredibly cumbersome thing to put people through. However, I had heard rumors that this would indeed be how you would have to do it, and that the previous product would have to be activated and pass WGA validation as part of the upgrade process? True, false or what?
2. Relative to the above, I had heard unconfirmed reports that when you activated an "upgrade" edition, that the product key of the qualifying previous version OS (XP, Vista, lower edition of Win7) was "cancelled" in the MS product activation system when the upgrade was activated, and that the cancelled product key would never again activate or validate (WGA). Is that true? If it is true, what happens if you upgrade, then your hard drive dies and you need to do a 2nd "bare metal" installation from the upgrade media?
3. Related to this, can an upgrade edition be used to create a "dual boot" environment on a PC running XP or Vista, in which both the XP or Vista OS and Win7 (from upgrade media) exist on the same PC at the same time, (in different partitions, of course)?
While these 3 questions are different, they are all related, and I'd appreciate any light that anyone can shed on these matters.
It would be very helpful. - Well what about the people who only have XP 32 & no access to XP 64?
I paid for a download & I want the download.
Have they fixed the download upgrade from XP 32 to 7 64? I'm at 50% right now at 9:47 EST. So do I have the corrupted file, or is it not fixed?
I'm ok with doing a complete new install, infact thats what I want anyways.
But I dont have any DVD's to burn an .iso to. I'm trying to track one down from a friend as I dont want to have to spend more money to buy DVDs.
Also what about transfering programs from XP 32 to 7 64? I downloaded this program:
http://www.microsoft.com/downloads/details.aspx?familyid=734917D8-0663-4C26-89D0-2D00B632EBDB&displaylang=en
But is it actually needed if I'm doing a clean install? How do I use that program if I'm doing a clean install? Especially if I burn a .iso? If you guys are pissed at microsoft for this issue. Please join my facebook group. I want to make as much bad publicity for their stupidity as I can. Please invite your friends. Maybe if we get lots of people to join they might rethink they retardedness (most likely not). The facebook group name is below. Thanks everyone.
Windows 7 is USELESS if pre-ordered!!!
- I currently have Vista Home Premium 32-bit and I preordered the digital download and the disk from digit river for the Windows 7 home premium 32-bit upgrade.I am also having the unpacking error.Does this prevent me from making an .iso?and also will booting from this dvd I make still allow me to perform an upgrade?
- Sorry that you guys are having problems I was concerned when I got the error unpacking from my 32 bit OS at work but I got my copy from digital river and had no issues at all when I did it at home from my 64 bit Vista laptop, I unpacked and created the .iso. I was even able to install the upgrade version on a pc that had the RTM version installed so I didn't even need to reinstall my copy of Vista.
If you are having problems with the 64 bit version and you are unpacking it from a 32 bit OS then try downloading the free 90 day RTM version of windows 7, put it on a virtual machine (virtualbox or microsoft's virtual machine are both free), unpack the 64 bit files from within that 64 bit virtual machine, burn your iso and go. You will have 90 days to use the OS while you straighten out your issue with D.R.
Finally you all have legitimate keys that you paid for, why not grab a Windows 7 disc from a friend, install and use your key to activate? If you don't know anyone have someone here mail you one, upload you a copy, or ...you know.
- Ok so mine now says 100% - I think it took less than 4 hours for the total download over wifi? Not bad I guess?
Anyways, I got Pro 64 and my file size is only 2964.31MB where as you guys say you've been downloading a 3.02GB file?
But yet mine says 2964.21/2964.21MB (100%)
So whats up? Did I get a bad file, or is mine right?
I have
setup1.box
setup2.box
Win7-P-Retail-en-us-x64
How can I tell if I'm good to go?
And now since I'm going from XP34 to 7 64, I need to burn an .iso of this to a DVD right?
But I must first take all 3 of these files that are currently on my desktop & drag them to the C:/ drive under mycomputer?
Then I have to run this code WHERE exactly? Under Start>Run?
oscdimg -bC:\expandedSetup\boot\etfsboot.com -h -u2 -m -lWIN_EN_DVD C:\expandedSetup\ C:\7.iso
Then burn it to using a freeware program? - Hello everyone,I received my file from Digital River, as part of the student promotion. I ran into similar issues, but luckily the advice about the .iso worked. I then tried to install Windows7, but now I get a message that my product key that Digital River e-mailed me is invalid. Has anyone else run into this issue? And did you contact Microsoft or Digital River?EDIT: Wow. The answer, apparently, is to not enter a product key at that point of installation and then it'll work. Very counter-intuitive. Either way have it running. Thank you to all the people that provided helpful for answers today.
Alright, one last post before I hit the sack tonight. Hopefully I can help some of you by answering some questions.
@Gilleland: Even though you have the unpack error, you can still make the ISO. Right click on the folder called extendedSetup and click properties. Veryify that the size is exactly as it is in this picture (your screen may look different, but the size should still match): http://img197.imageshack.us/img197/8049/imagecompare.jpg If they match, then you are good to go. Feel free to scroll up and read the directions given on how to properly create the ISO and burn it.
@Watzman:
1. I burned my image and used the "custom" option to install a fresh, clean version of Windows 7 Professional x64 on my system. I did not use the upgrade product key during install, but registered it through right clicking My Computer and clicking properties. I was never asked for a previous serial.
2. I, like you, thought that I would need one. I'm not sure why it did not ask, but I have fully updated my system and have no had any problems. If it does ask for one, then I am fairly certain that it will invalidate the serial in the same way if you installed it on a machine. So it would still be usable, but not if you used it recently to upgrade to 7.
3. Yes, you can dual boot the system. I did the following: a. Installed XP (or Vista, your choice) first as you should always start with the oldest to avoid boot loader problems b. Installed Win 7 x64 using custom option to unpartitioned space. I hope this helps you and you get your setup how you'd like it. =]
@JohnnyScience: Your files are fine. The size that we are referencing is the folder that gets created during hte extraction process. GO ahead and run the Win7-P-Retail-en-us-x64.exe file and watch as the folder extendedSetup is created. That folder should be 3.02 GB. Please scroll up and look at the instructions carefully. I'd recommend the ones posted by Undeadwolfy as he cleaned it up a bit. After reading those, post any questions you might have. In terms of burning it, you are welcome to use any program you want, but I personally recommend ImgBurn as it's never steered me wrong.
@Grobnik: I'm glad you solved your problem. It does seem rather strange that you cannot install it with the product key. At least you are up and running!
Ok so its this extendedSetup file that actually put on my C:/ drive?@JohnnyScience: Your files are fine. The size that we are referencing is the folder that gets created during hte extraction process. GO ahead and run the Win7-P-Retail-en-us-x64.exe file and watch as the folder extendedSetup is created. That folder should be 3.02 GB. Please scroll up and look at the instructions carefully. I'd recommend the ones posted by Undeadwolfy as he cleaned it up a bit. After reading those, post any questions you might have. In terms of burning it, you are welcome to use any program you want, but I personally recommend ImgBurn as it's never steered me wrong.
What do I do with setup1.box & setup2.box?
I only .iso the extendedSetup right?
I assume I can close the Microsoft 7 Downloader now since its 100%?
It does give me an option to "Run" from this dialog box fyi...- I just finished creating the iso file. However, its size differs from the values that have been posted here (3210274816 bytes). Might this be due to the fact that I bought the German version or does this mean something went wrong?
Thanks I just finished creating the iso file. However, its size differs from the values that have been posted here (3210274816 bytes). Might this be due to the fact that I bought the German version or does this mean something went wrong?
I've bought the german version too and the values differ for me too. My folder is 3.205.792.923 Bytes (or 3.207.614.464 Bytes (Size on HardDrive)). Can you confirm these values?
Thanks- Hi. I am getting an 'unspecified' error whilst unpacking the boxes. This gives me a expanded setup folder that is ~178Mb big. I presume this means that any burning to disks solutions won't work for me? Any other solutions or should i just wait it out until microsoft/digital river get their act together and fix it?
Yes, my folder is the same size as yours. (Except that my last digit is 4, not 3. The values for size on harddrive match perfectly, though.)I've bought the german version too and the values differ for me too. My folder is 3.205.792.923 Bytes (or 3.207.614.464 Bytes (Size on HardDrive)). Can you confirm these values?
- if you check further up the thread you will see a post which i specifically outlined this problem and the way to solve it. Please read the whole forum before reporting problems which everybody is still having. Alot of people hae had this same problem and alot of people have followed my advice and successfully managed to install it.
- Dont worry if you follow the steps which i mentioned higher up the post you shouldnt have a problem. It pretty simple. Just copy and paste the "expandedSetup" folder to the ROOT of your C: and copy and paste the command line in your command prompt. Its very simple and easy.
- Ya but hte thing is 90% of USB drives are not detected as a HDD so you cannot makeformat it into FAT32 or make a partition on it. It seems to be only an issue with XP maybe Vista is ok.
Can anybody confirm this? - well you could somehow find a way to transfer the extendedSetup file to another computer which does have a DVD Burner and you should be ok.
- make sure when you burn to disk you use the make an ISO image using NERO. if using imgburn use the top option box which should successfully burn the image to the disk. Remember to use a lower speed setting reducing the chance of any corrupted files being created and this will unable you to install 7.
- try again.
- dude ivv said this so many times now.
FOLLOW THE INSTRUCTION ME OR ANY OTHER MEMBERS HAVE POSTED. THE ANSWER IS RIGHT THERE!!!! YOU NEED TO LOOK AND PAY ATTENTION!!
there is a step-by-step guide further up in the post. your ignorance is denying you from installing windows 7!!! - good work at least you followed the instructions. Take a leaf out iof this guys book.
- umm actually you can...if you read my earlier post i specifically mentioned that I upgraded from a Windows XP 32-bit to Windows 7 64-bit....
OK first of all you dont drag all 3 files into your C:/ You need to unpack using the file given with one of the three others. So you have setup1.box, setup2.box and another file right? unpack the other file and what is left copy and paste that into your C:/.
Then you need to run the code in the command prompt. To run the command prompt go to Start > Run and type in "cmd" without the quotes then copy and paste the code given. Make sure the directory is the C:/.
Let me know how you get on.- Is there an alternative source for student upgrade 64bit pro version? I can't even get my Digital River download past 32%.
- For the last 24hrs I've been working on this problem. I have Vista Ultimate 32bit and bought the Digital River Upgrade to Windows 7 Pro 64bit. I got the same error about not being able to save files in the folder in which the application was downloaded. However by following the instructions in this thread I was able to burn the downloaded files to an iso and perform a clean install. And that's where my problem began.
The install was fast and easy but when I needed to enter the product key I kept getting an error that the key wasn't valid. Following the instructions in this thread I just hit next with a blank key thinking that maybe I needed to have my internet connection set up first. The install finished fine. Once in Windows 7 I attempted the activation again and this is what I got.
Code 0xC004F061
Description:
The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean instalations.
So after getting that message I thought "well no problem, a quick call to microsoft will clear this up. After all, they won't want to botch this product release like they did the last one." WRONG.
The first CS rep x-ferred me to the activations dept. The activations dept didn't know what to do so the disconnected me. I called back to the activations dept and they tried activating but got the same error as me. They then x-ferred be back to CS. The new CS rep tried to help but just said I would have to install Vista again and perform the upgrade. I explained that the upgrade would not work from 32bit vista to 64bit he then said that I would need to buy a retail copy. I was not pleased with this answer. After lots of back and forth he told me he could have someone from the research dept call me back in 4-8hrs. This call was at 9PM but I said ok and went to bed with my phone. 6hrs later at 3am I get an email from the rep stating:
--
It was my pleasure to work with you on your Windows service request XXXXXXXXXX. Unfortunately, we were unable to resolve your issue. However, I hope that you were happy with the service provided to you.
I will archive the service request as Not-Resolved. If you are not happy with the support we've provided please let us know as soon as possible. My goal is to ensure that your experience with Microsoft Windows Technical Support leaves you pleased with our products and services.
--
That is where I currently am. I dont have the original installation media as Vista came preloaded on my PC and now I've deleted the recovery partition with the clean install of windows 7. So the only way I know to get the upgrade I've paid for is to download a copy of Vista 64bit and install it with the original product key on my PC, then install the upgrade to windows 7 x64.
I can't believe the only way to make this work involves first downloading a copy of vista 64. If that will even work!
Has anyone had any luck getting a refund?
I'll keep you posted with my progress.
Jeff
Hi. I am getting an 'unspecified' error whilst unpacking the boxes. This gives me a expanded setup folder that is ~178Mb big. I presume this means that any burning to disks solutions won't work for me? Any other solutions or should i just wait it out until microsoft/digital river get their act together and fix it?
Same problem for me=(I have Vista HP 32-bit and I'm trying to upgrade to Win 7 HP 32-bit
My ExpandedSetup is nowhere near the 3GB. It is only a 178MB, the unpacking process keeps aborting about a third of the way through.Alright, one last post before I hit the sack tonight. Hopefully I can help some of you by answering some questions.
@Gilleland: Even though you have the unpack error, you can still make the ISO. Right click on the folder called extendedSetup and click properties. Veryify that the size is exactly as it is in this picture (your screen may look different, but the size should still match): http://img197.imageshack.us/img197/8049/imagecompare.jpg If they match, then you are good to go. Feel free to scroll up and read the directions given on how to properly create the ISO and burn it.
@Watzman:
1. I burned my image and used the "custom" option to install a fresh, clean version of Windows 7 Professional x64 on my system. I did not use the upgrade product key during install, but registered it through right clicking My Computer and clicking properties. I was never asked for a previous serial.
2. I, like you, thought that I would need one. I'm not sure why it did not ask, but I have fully updated my system and have no had any problems. If it does ask for one, then I am fairly certain that it will invalidate the serial in the same way if you installed it on a machine. So it would still be usable, but not if you used it recently to upgrade to 7.
3. Yes, you can dual boot the system. I did the following: a. Installed XP (or Vista, your choice) first as you should always start with the oldest to avoid boot loader problems b. Installed Win 7 x64 using custom option to unpartitioned space. I hope this helps you and you get your setup how you'd like it. =]
@JohnnyScience: Your files are fine. The size that we are referencing is the folder that gets created during hte extraction process. GO ahead and run the Win7-P-Retail-en-us-x64.exe file and watch as the folder extendedSetup is created. That folder should be 3.02 GB. Please scroll up and look at the instructions carefully. I'd recommend the ones posted by Undeadwolfy as he cleaned it up a bit. After reading those, post any questions you might have. In terms of burning it, you are welcome to use any program you want, but I personally recommend ImgBurn as it's never steered me wrong.
@Grobnik: I'm glad you solved your problem. It does seem rather strange that you cannot install it with the product key. At least you are up and running!
For the last 24hrs I've been working on this problem. I have Vista Ultimate 32bit and bought the Digital River Upgrade to Windows 7 Pro 64bit. I got the same error about not being able to save files in the folder in which the application was downloaded. However by following the instructions in this thread I was able to burn the downloaded files to an iso and perform a clean install. And that's where my problem began.
The install was fast and easy but when I needed to enter the product key I kept getting an error that the key wasn't valid. Following the instructions in this thread I just hit next with a blank key thinking that maybe I needed to have my internet connection set up first. The install finished fine. Once in Windows 7 I attempted the activation again and this is what I got.
Code 0xC004F061
Description:
The Software Licensing Service determined that this specified product key can only be used for upgrading, not for clean instalations.
So after getting that message I thought "well no problem, a quick call to microsoft will clear this up. After all, they won't want to botch this product release like they did the last one." WRONG.
The first CS rep x-ferred me to the activations dept. The activations dept didn't know what to do so the disconnected me. I called back to the activations dept and they tried activating but got the same error as me. They then x-ferred be back to CS. The new CS rep tried to help but just said I would have to install Vista again and perform the upgrade. I explained that the upgrade would not work from 32bit vista to 64bit he then said that I would need to buy a retail copy. I was not pleased with this answer. After lots of back and forth he told me he could have someone from the research dept call me back in 4-8hrs. This call was at 9PM but I said ok and went to bed with my phone. 6hrs later at 3am I get an email from the rep stating:
--
It was my pleasure to work with you on your Windows service request XXXXXXXXXX. Unfortunately, we were unable to resolve your issue. However, I hope that you were happy with the service provided to you.
I will archive the service request as Not-Resolved. If you are not happy with the support we've provided please let us know as soon as possible. My goal is to ensure that your experience with Microsoft Windows Technical Support leaves you pleased with our products and services.
--
That is where I currently am. I dont have the original installation media as Vista came preloaded on my PC and now I've deleted the recovery partition with the clean install of windows 7. So the only way I know to get the upgrade I've paid for is to download a copy of Vista 64bit and install it with the original product key on my PC, then install the upgrade to windows 7 x64.
I can't believe the only way to make this work involves first downloading a copy of vista 64. If that will even work!
Has anyone had any luck getting a refund?
I'll keep you posted with my progress.
Jeff
Jeff, are you sure you deleted the recovery partition? You would have had to manually delete it during the Windows 7 install to lose it, when you picked your partition to install to did you pick the largest partition? Also check with your PC manufacturer, oftentimes you can order recovery discs for a small charge.- Watzman, To answer your questions 1. The upgrade is only in terms of purchase agreement i.e. you already have a previous version but you can use the bootable DVD created from the ISO to perform a completely clean installation. It will not ask or check for a previous version of Windows during the installation. 2. No this is not true, there is no link between your new product key and your previous product key. The product activation does not ask for your previous product key. 3. I have not tried this but it should be possible since you have an option to install in any partion of your choice during the install, as long as you select custom install and not upgrade. Cheers, Ola
- Finally managed to extract it, all I did was move the app that downloads windows to the desktop.got all 3 files, before i was missing setup2.box and it extracted perfectly.now to iso it so i can install it easier.
I have just finished my 64 bit 7 professional dl on a vista 64bit home premium OS.
Download was fine and so was "unloading the box"
As soon as it was finished it loaded up the install windows 7 screen.
Currently making a backup to disk.
Seems to be fine with no problems at all.
Maybe they fixed the dl files?
That is because you unpacked on a 64 bit operating system. The problem seems to occur when unpacking on a 32 bit system. A big fail for Digital River / Microsoft!!!
a huge fail!That is because you unpacked on a 64 bit operating system. The problem seems to occur when unpacking on a 32 bit system. A big fail for Digital River / Microsoft!!!
Apart from the problem of unpacking files, there is another more fundamental problem.
Anyone who has downloaded the x64 bit version onto a x86 PC won't be able to run the Easy Transfer Wizard, it is supplied in 64-bit only!
but you can download the transfer wizard online for both 32 and 64 bit versionsI am having the same problem.
I am currently running XP Pro 32 bit.
Getting the "unloading the box" error when trying to extract my 64 bit Win7 package.
same issue here- @JohnnyScience: You will run the included .exe file to extract the contents of setup1 and setup2. After that, fope the extendedSetup folder to C:\ and follow the instructions to create the ISO. If you are doing a true upgrade you can always use the run option, but it's always a good idea to have a physical media of your software, so I would still recommend making an ISO.@tleights: Sadly if you are not able to get an unpacked folder of ~3 GB, then you have an entirely other problem. I would recommend re-downloading the files from Microsoft and if you still have the same issue, then you will need to extract from a 64-bit OS.@lib319: Sadly, there is not. At least not that I know of. Someone could always upload it to Megaupload or one such uploading service, though.@jsimmonds: Are you getting the problem while installing or after it is installed? Some users reported problems using the key while installing and all they did was input it after the OS was actually installed. I never input keys while installing out of habit these days and it worked fine for me once I was within Windows 7. Try it out and let us know if you get the same problem.@Gilleland: Sorry to hear you are having the same issue with your unpacking. Again, try to re-download the files or unpack them from a 64 bit environment if you have access to one. I'd recommend The Win7 Beta x64.
- Edited byDotNaBox Friday, October 23, 2009 3:11 PMSpacing issues again
Holy ____... Digital river told me that they would enter a ticket and then get back to me within 3 business days. So no joy from them on their failure. I am gonna try to find a 64 bit vista or RC in our Lab here at work (I work in IT) to see if their manager will unpack in a 64 bit environment.
this is such a fail....they need to put up the file in ISO format right now. this is just ridiculous that i buy something and can't unpack and 24 hours later there is no response from microcock and digitalquiverSo do you think the Unpack issue is directly related to having downloaded to the desktop? or do we ignore the unpack issue, move the files to C:/ and run the admin cmd prompt with those instructions
No, and no.
If I were installing a new OS, I'd be a bit wary of installing from a source that aborted when unpacking.
I have tried unpacking on the root of a hard drive, on a flash drive, and on a network drive - same result. I'm currently unpacking on a temporary install on a x64 copy of Windows 7.
BTW, expect a visit from The Register on this thread, it about time that Digial River landed in deep water :)
[LATER] Just tried to unpack on an x64 PC, it seemed to complete this time, but then I got an error about running setup, then the original message came back. Trying again on different drive ...
that's how i feel. maybe they'll respond with a solution but hopefully the disk will arrive in the mail soon and i can install that way.- yes, with no lube too.
- are you burning the iso to the disc as a file or as an iso. if you look at the disc you burn you should see the extracted files and not just a single .iso file.
- hidden files turned on ?
- Has anyone filed a complaint to the Better Business Bureau?
Has anyone filed a complaint to the Better Business Bureau?
Feel free to launch a complaint against a company that has a A+ rating on BBB. http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/microsoft-corporation-in-redmond-wa-501264
It might help if we all send complaints regarding the same problem. It would be even more helpful if we passed the idea on to others, even whole schools who were presented with this problem.Has anyone filed a complaint to the Better Business Bureau?
Feel free to launch a complaint against a company that has a A+ rating on BBB. http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/microsoft-corporation-in-redmond-wa-501264- Just installed the burned iso that I made (check for previous post). It installed with no problems, and it also kept all my data from XP pro 32 bit. I picked clean install, but didn't do the defrag option and win7 is working fine. Backup your data just in case, but it seems to backup the data from both vista and xp without a problem into windows.old
- Ok I've pretty much given up on the extraction because I am unable to unpack the installer. I did also order a back-up disc that I have no idea when it ships.Will the disc work? I ordered Windows 7 Home Premium 32-bit and I'm currently running the same in Vista (HP-32). I've lost interest in trying to make this shady installer work. I'm just hoping the disc works now.
- @Gilleland: Yes, the disks will work just fine when you get them. The problem with this process here is that they tried to simplify it a bit too far and ended up overlooking who will actually be using this digital download feature. The installer is a great idea for those people that don't even know what an image file is. The problem is, they assume people are going to stay with the same type of OS (32 or 64 bit). I just don't think they realized how many of us would be moving from 32 bit to 64 bit, which is what causes this particular error. In addition, they overlooked the fact that many of us just want an ISO so we can make the DVD ourselves.In any case, good luck and you'll be very happy with 7 once you get past this rather problematic start.
- @DotNaBoxBut that's what I do not get, I am moving from Home Premium 32-bit to Home Premium 32-bit. I'm not changing version or the bit(?). That's why I do not understand why the unloader won't work.If you need confirmation the exe is name this:Win7-HP-Retail-en-us-x86.exenote that it is the 32bit not the 64bit!This is why I don't get why I'm having the error.
- Just curious...to kill the time while i wait for a burn...
What hardware are you guys running (or TRYING to run...thanks digitalriver) Win7 on?
Me? (I thought you'd never ask!)
Apple MacBook (late 2008 unibody, now known as MacBook Pro...damn you Apple!!!)
250GB HDD (stock)
4GB RAM (pimped out)
Mac OS X 10.6.1 host with Windows XP Pro SP3 in Parallels and Vista Ultimate SP1 in Boot Camp
I guess I can't say "should have got a Mac" because I already did! I just heart the latest and greatest of everything :) - HP TX2000 Tablet PC (She's at home right now so I can't list the specs specifically)
250GB HD
4Gb RAM
2.8 AMD Athlon duo (or what ever it is)
Windows Vista Home Basic 32bit
You know, I've used Windows since I was five when my dad bought our first computer. Microsoft, you're letting me down!
- Edited byBenevolent LIon Friday, October 23, 2009 7:27 PMforgot info
- @Gilleland: That is definitely strange. It would seem that you're having a different problem all together. Only thing I can think of is to redownload it or wait for your DVD in the mail. =[As for my PC with 7 on it...Gigabyte GA-EX58-UD5Intel Core i7 920 @ 2.67 ghz6 GB OCZ Reaper RAM2x WD Black 1 TB HD (Data, temp data)2x WD Black 500 GB HD (one with XP/7 and one with OSX86)Nvidia 9800 GTX from EVGAAntel 1200 Full Tower caseIt purrs.I'm also running it (in beta, at least) on a Motion Computing LE1600 tablet. It only has a Pentium M 1.5, 30 GB 4200 RPM HD, and 1.5 GB RAM. Not the fastest thing out there, but the new tablet features are just vastly improved over XP I couldn't resist.
- Guys I may have a found a possible fix for the unpacking error, it does require a redownload though because some information may have been lost due to administrative rightsBasically you run the downloader as administrator and that should work.It will take a while for me to confirm because I have DSL =(But if somebody else could try it and post back here?
- How much partition space does Win 7 64 need?
- I tried it, didn't work, using vista 64 ultimate, still get the same results, "Unspecified error," whoever decided to implement such a useful error message really should be fired. The only reason I purchased 7 was because of the student discount. After this frustrating exercise in futility, I will never give another dime to Microsoft and I really wish I could get my money back now. Digital River has not responded to my email from over 24 hours ago.
- Could someone please also post the MD5 and/or SHA-1 sum for your final working 64-bit ISO image? I have two different computers and they are generating ISO files with different checksums, even though the number of files, folders, and bytes are the same (the downloaded .exe and .box files are also the same)--apparently one of my computers has a problem, but I'm not sure which one.
Thanks! - From puppetwarx:
Windows 7 Professional x64 Upgrade (via Digital River)
- MD5 Checksums for Source files
Win7-P-Retail-en-us-x64.exe - 73D13A1000069E372F7478CF1C426B7A
setup1.box - 7B29E21B7F6BC0850E65085205B5EAFE
setup2.box - 87DCC913A7BBBFCFA2C2526C2E894F97Program used - MD5 Checker 2.31 - http://download.cnet.com/MD5-Checker/3000-2092_4-10410639.html
As for the iso itself: 06DBDCF94A5904C98CE82CBC5AA18AA8
- lol! I got my money back!!! got a mail from Microsoft saying that digital river downloads were screwed up yesterday and for that reason, the whole amount, including that for the back up DVD, will be refunded.... in FULL!!
- Ok, so I was finally able to get the main Expanded Setup file extracted.
But now I still have the 3 original files on my desktop... what do I do with them?
Next step is to burn the .iso... - I have pretty much the same problem as below:
Windows 7 Professional x64 from Digital Rivers download
- Downloads with the download manager, upon running the executable the DVD files are extracted and at the end of extraction the folloing error message is displayed -
"We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security
permission on the folder to write files and that the folder is not read-only"
This error occurs despite repeat downloads, and extracting in either Vista(32-bit) and XP(32-bit)
Which MS or Digital River customer support email do we send this issue to? I'll be just happy to get a working DVD.
Sucks....got an SSD on Wednesday, and was looking to install Win7 and previous apps this weekend. :( - The proposed creation of an iso seems to work fine for me up until I get to the point of booting from the disk. At that time, I immediately get a black screen with a blinking white cursor in the upper left. Nothing happens for 15+ minutes. I have tried burning multiple times at different speeds and with different programs. Any ideas?
I've gone in and checked my BIOS for my boot order, it is definitely trying to boot from the disk.
EDIT: Is this a potential problem? I get this message after creating the iso out of the expandedSetup folder.
WARNING: This image contains UDF file system structures. - LETTER OF COMPLAINTHello all,
I know many of you will be interested in complaining to Microsoft about this issue. I have drafted a letter which I will be sending shortly. The letter is posted below anyone who wants to can send it to Microsoft and edit it as you see fit. Best of luck with your respective installs and experience with Windows 7 from here on.Alex******************************************************************************************************************Dear Microsoft,Thousands of people have had problems unpacking the files and creating the image file from their Windows 7 download from Digital River. I personally spent over eight hours (or a complete working day) trawling forums, experimenting and continually checking for word from Microsoft on this issue.Microsoft told customers to contact Digital River for 'support' with this issue and Digital River told customers to contact Microsoft for 'technical assistance'. The result was customers making little too no progress despite hours of effort.For most people the experience was like a cruel experiment by Microsoft and Digital River. Customers were treated as if guinea pigs and left to find a workable solution on their own to the problems created by your untested software. It was frankly a disgraceful act of negligence and non-concern on the behalf of Microsoft and Digital River.The only response you gave was buried in a thread within an internet forum which the buyers of this particlar product were not even linked to. If we wanted to find out why the product was not working we had to find out through our own efforts. For many it took hours to simply find the post and get some idea of what Microsoft's position was. That is unacceptable.Is email so hard Microsoft? Couldn't you have sent us all a quick email simply stating -'There is a known issue a number of customers are experiencing with Windows 7 downloads from Digital River. We are working to put a fix in place and will contact you again to let you know when it is resolved. Thankyou for your patience.'It took me about 30 seconds to type that. You didn't have the time really? Or the courtesy?Alternately, perhaps the problem could have been prevented entirely by providing a DVD image file and an MD5 checksum to customers in the first place; this is an extremely common and successful method of software distribuition. Certainly once the planned method became a widespread issue for thousands and thousands of individuals this could have been provided, this too would have taken next to no time.I'm writing this letter on the 23rd of October 2009 - the day after launch - I feel exhausted, angry and disgusted despite my shiny new operating system which I was fortunate enough to get working. Countless people feel the same thing and it is a direct result of your inaction and ignorance towards your own customers. In fact there are many people having the same issues today and will end October 23rd feeling the same as I do now. Do you not feel ashamed?The reality is that your negligence to inform people, let alone provide a direct solution, has cost thousands of hours of people's lives and you show no outward concern about it. I would like to know how you intend to recompense me - and the thousands of others in the same position - for the time and energy of ours you have needlessly wasted.Sincerely lol! I got my money back!!! got a mail from Microsoft saying that digital river downloads were screwed up yesterday and for that reason, the whole amount, including that for the back up DVD, will be refunded.... in FULL!!
how did you get your money back - was there a website or email you sent the request to?As for the iso itself: 06DBDCF94A5904C98CE82CBC5AA18AA8
Thanks...that kind of sucks for me, unfortunately. I'm still getting different checksums. I even did a fresh download following the instructions to "run as administrator" but got yet another MD5. :(- Following the method I linked to above:"Unblocking" the download manager and letting it run as administrator, I redownloaded the "boxes" and successfully unpacked them and then successfully installed Windows 7.Thanks to everyone here and I hope this gets taken care of soon so that the rest of you who got screwed over can enjoy it.
As for the iso itself: 06DBDCF94A5904C98CE82CBC5AA18AA8
Thanks...that kind of sucks for me, unfortunately. I'm still getting different checksums. I even did a fresh download following the instructions to "run as administrator" but got yet another MD5. :(Try this:I've created a file here which lists the MD5 checksum of every file in the expandedSetup folder, follow these instructions to make sure your files are all okay1. Download the list file-http://cid-e9a2b332248fca51.skydrive.live.com/self.aspx/Windows%207%20Checksums/W7Pro64Upg.lst2. Download the software here - http://www.irnis.net/soft/acsv/3. Open the software and point it to your expandedSetup folder, point the 'Checksum file' to the list file you downloaded4. Unmark overwrite existing checksum files5. Click 'Verify'6. Click no in the 'Confirmation' window regarding recursive7. You should receive the following message if all is OKProcessed 3,090 Mbytes in 874 filesTotal hints: 0, warnings: 0, failures: 0, errors: 0If you receive any errors then you have corrupted files.I think it is possible for different systems to compile images differently, even if that just mean a few bits difference the nature of MD5 checksums means that the tiniest change results in a very different checksum. The important thing is that the files are okay, once you burn a disc you can then use the above method to check that the burned disc has the correct data too.For me the command line version worked perfectly. Detailed here in the second post -http://social.answers.microsoft.com/Forums/en-US/w7install/thread/cb679e27-f2e6-4cd5-b708-a4992cec5a9dAlex- Ok, so I was finally able to get the main Expanded Setup file extracted.
But now I still have the 3 original files on my desktop... what do I do with them? - Also my expandedsetup file is this large:
Size: 3.01 GB (3,239,836,668 bytes)
Size on disk: 3.01 GB (3,241,648,128 bytes)
Contains: 874 files, 199 folders
But doesnt it need to be 3.02 or something? So did I download a bad version? Or do I have it all for 7 64? - I had sent a mail to the support team through the main download site, asking them for help regarding the issue, but didn't expect them to respond... If you look up this thread, I had posted on the 22nd that I wanted my money back... I just thought it was wishful thinking, but never expected it to actually happen.... I got an automated mail from those guys... the contents of the mail are pasted here...
Dear Customer,
Thank you for taking advantage of the Windows 7 Student Offer! We appreciate you as a customer and want you to enjoy Windows 7. We understand you may have experienced an issue with your download immediately following the launch of Windows 7. Because of this, we will be refunding the entire amount of your order. You will see the refund on your credit card statement within 30 days. The software is yours to keep, along with the Backup DVD and/or the Extended Download Service you may have opted to purchase.
We are truly sorry for the delay in receiving your Windows 7 download; please let us know if you have additional questions regarding the download.
To access your download, please log in to your order at the Windows 7 Offer Online Store
You can login using the link you received in the email when you originally registered, or through the means below:
Go to: http://windows7.digitalriver.com/store/mswpuk/DisplayHelpPage
In the “Quick Order Lookup” section, you can log in to your order using either your order number and password, or your email address and the last 5 digits of the credit card used to place the order.
If you made a pre-order, your order number and password are available on the email you received announcing the availability of the download.
Enjoy Windows 7! We hope that Windows 7 simplifies the way you use your PC-and the way your PC connects with the world.
Sincerely,
Customer Support Team - Windows 7 Online Store
Also my expandedsetup file is this large:
No, that is exactly the right size.
Size: 3.01 GB (3,239,836,668 bytes)
Size on disk: 3.01 GB (3,241,648,128 bytes)
Contains: 874 files, 199 folders
But doesnt it need to be 3.02 or something? So did I download a bad version? Or do I have it all for 7 64?Go here for the most successful method of burning to disc, second post in thread -http://social.answers.microsoft.com/Forums/en-US/w7install/thread/cb679e27-f2e6-4cd5-b708-a4992cec5a9dGood luckAlex