Windows failed to start. A recent hardware or software change Help!
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Wednesday, December 05, 2012 5:04 AM
Hi everyone. Since my laptop is broken I am typing this on my Xbox so please bare with me.
I have an Asus N53SV Laptop that I just purchased 4 months ago. It has Win 7 on it just to point out.
A few weeks ago I had spilt some cold tea on the keyboard and speakers. Not the whole cup but about a quarter of it so a decent amount. I tried to shut it off as fast as I could but before I could reach for the power button it changed to a blue screen giving me an error message basically saying it was shutting down to prevent itself from further damage.
I took everything out and dried it out for a few days and then when I tried to load it up it would say Asus logo then make it to Windows loading and then freeze. I kept trying but eventually it would not even make it to windows anymore and give me some kind of error boting up saying media error check cable. After that it says Windows failed to start a recent hardware or software change might be the cause. To fix the problem: and then sats to insert my Windows installation disk. Also at the botton it says: File \windows\system32\winload.exe
status:0xc000000f
Info: The selected entry could not be loaded because the application is missing or corrupt.
Now I have tried inserted my Win 7 disk and Asus drivers disk(the driver disk does nothing). It will boot from the CD and go to the installation setup and tel me to pick a language. But then when it starts installing it gives me an error and says something is inaccessible. I tried a few more times and now then It says it cant boot from disk 0 partition 2 which has my hard drive listed with 450 GB available. I tried again after that and where it says Where do you want to install Windows? showed up with a blank list.
Now I tried booting again from the Win 7 install CD and it says Disk 0 partition 1: System
Disk 0 Partition 2 457.8 GB Primary in the list but at the bottom it says
! Windows cannot be installed to Disk 0 Partition 1. Show details( windows cannot be installed to this hard disk space. The partition was reserved by the compters original equipment manufacturer OEM.
I since then have removed the hard drive and found a little bit of sticky residue under where the hard drive was. I then carefully cleaned it out and dried it again and putting the hard drive back in. I still get the same error. Can anyone please help? How do i tell what exactly is damaged? My friend said it might be the hard drive. Do I just have to order a replacement ahrd drive of the same one? Or is there more that is water damaged?
Sorry for the long post but I thought I would try to explain my situation in detail. I do not know the specs of my laptop because I dont know how to pull them up like this but again it is an Asus N53SV Laptop that I bought reburbished. Thank you!
All Replies
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Thursday, December 06, 2012 3:17 AMModerator
Hi,
I suggest you can use an installation disk to repair the system.
For detail steps:
1. Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.2. Restart your computer using the computer's power button.
3. When prompted, press any key, and then follow the instructions that appear.
4. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.
If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.
5. If you are using the Windows installation disc or USB flash drive, click Repair your computer.
6. Select the Windows installation you want to repair, and then click Next. (Note: Be sure to make note of the Location drive letter as it probably will not be C: and the correct drive letter must be entered in the following steps; then click Next.)
7. On the System Recovery Options menu, click Startup Repair or System Restore to test the issue.
More reference,What are the system recovery options in Windows 7?
If the startup repair can’t work, you could try to use Bootrec.exe tool to troubleshoot:
In addition, you can refer to the following article to test the issue.http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html
Hope this helps.
Vincent Wang
TechNet Community Support
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Thursday, December 06, 2012 3:56 AM
Aright well I inserted the Windows 7 installation disk and after I select pick a language there is no repair option that shows up.
My only option says Refresh, Load Driver or install or Partition 2: System.
When I start the install it only makes to expanding windows or installing updates and then it gives an error message forcing me to cancel the installation.
Like I said in my OP I had spilled some liquid on it and it has not been able to start up to windows since and it has been 4 weeks.
How can I tell what is damaged without taking it into a shop so I can know what to replace?
- Edited by MrKrimson Thursday, December 06, 2012 3:58 AM
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Friday, December 07, 2012 7:40 AMModerator
Hi,
It seems that you may need to take the computer to the shop and also check the hardware issues. Thank you for your understanding.
Regards,
Vincent Wang
TechNet Community Support- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Friday, December 14, 2012 7:13 AM
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