Some machines require reactivation of Windows
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Thursday, February 16, 2012 8:47 AM
Hello
We maintain a school network with approximately 400 computers. 2/3 are installed with Windows 7 Enterprise for which we have an educational MS-KISS license (all computers are being activated with the same MAK-key).
What happens: every now and then a computer claims it has a non-legitime windows and needs to be activated again. We then just push the Activate Now button and Windows reactivates immediately and works properly again.
I wonder why machines suddenly need a reactivation? No hardware changes where made to those machines.
Yesterday two computers needed reactivation and they showed a slightly different message: your activation period has been expired.
I hope somebody can give me some explanation or tell me how I can prevent the reactivations.
Thanks a lot.
:)
- Edited by Geoffrey_BE Thursday, February 16, 2012 8:48 AM
All Replies
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Friday, February 17, 2012 3:34 AMModerator
Hi,
The error message “Your activation period has been expired” usually can be caused by：
1 You did not activate Windows 7 within the 30-day activation period.
2 Windows 7 detects that the hardware on your computer has changed significantly and that you did not reactivate Windows 7 within the 3-day grace period for re-activation.
3 You are running a version of Windows 7 that was detected as non-genuine.
You can refer these articles:
http://support.microsoft.com/kb/925616
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-activation-problems
I suspect that some of your machine failed to active by your MAK key. There are usage limits on MAKs:
Are there usage limits on <acronym>MAK</acronym>s?
http://www.microsoft.com/licensing/existing-customers/product-activation-faq.aspx
Hope that helps.
Leo Huang
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.
Leo Huang
TechNet Community Support
-
Friday, February 17, 2012 10:00 AM"Geoffrey_BE" wrote in message news:a9be1cbd-435f-4868-ab6d-fc6ee0f50827...
Hello
We maintain a school network with approximately 400 computers. 2/3 are installed with Windows 7 Enterprise for which we have an educational MS-KISS license (all computers are being activated with the same MAK-key).
What happens: every now and then a computer claims it has a non-legitime windows and needs to be activated again. We then just push the Activate Now button and Windows reactivates immediately and works properly again.
I wonder why machines suddenly need a reactivation? No hardware changes where made to those machines.
Yesterday two computers needed reactivation and they showed a slightly different message: your activation period has been expired.
I hope somebody can give me some explanation or tell me how I can prevent the reactivations.
Thanks a lot.
:)
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )Once saved, run the tool.Click on the Continue button, which will produce the report.To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.- **in your own thread**, pleasePlease also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!http://www.microsoft.com/howtotell/content.aspx?pg=coa
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
Friday, February 17, 2012 10:14 AM
Hello
Thanks for your answers.
I know there is a usage limitation on the MAK-key, we can use it 1000 times, but at this moment we even't don't have 500 activations.
This is the report of the MGADiag tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-WTT6H
Windows Product Key Hash: dXQ68G4EhNHl0tUi0k+P9i9nsb8=
Windows Product ID: 55041-008-1543305-86470
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {2832380A-737A-4E49-BAF6-D1B47CF650C6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: 10.0.0.2:80
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2832380A-737A-4E49-BAF6-D1B47CF650C6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1543305-86470</PID><PIDType>6</PIDType><SID>S-1-5-21-2002830319-2177381442-2142335780</SID><SYSTEM><Manufacturer>FUJITSU </Manufacturer><Model>ESPRIMO P7935 </Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>6.00 R1.19.2812.A2 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091105000000.000000+000</Date></BIOS><HWID>2CD23507018400F8</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC </OEMID><OEMTableID>PC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514Naam: Windows(R) 7, Enterprise edition
Beschrijving: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activerings-id: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 55041-00172-008-154330-03-2067-7600.0000-2852011
Installatie-id009702369576564183463454048564590484379556759870182625
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: WTT6H
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2012-02-17 11:10:22Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:14:2012 14:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAln0C+9IQmCl6s8jraLRUDX7OyqiUiRYrAB6WvppqTFg=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP FSC PC
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
TCPA Phoeni x
_MAR Intel OEMDMAR
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SPCR PTLTD $UCRTBL$
SLIC FSC PC
ASF! CETP CETPThanks.
Kind regards :)
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Friday, February 17, 2012 10:32 AM "Geoffrey_BE" wrote in message news:5a07f19f-e837-4620-af7b-d4a1f0356faa...
Hello
Thanks for your answers.
I know there is a usage limitation on the MAK-key, we can use it 1000 times, but at this moment we even't don't have 500 activations.
This is the report of the MGADiag tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-WTT6H
Windows Product Key Hash: dXQ68G4EhNHl0tUi0k+P9i9nsb8=
Windows Product ID: 55041-008-1543305-86470
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
Other data-->
SYSTEM><Manufacturer>FUJITSU </Manufacturer><Model>ESPRIMO P7935 </Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>6.00 R1.19.2812.A2 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091105000000.000000+000</Date></BIOSLicensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514Naam: Windows(R) 7, Enterprise edition
Beschrijving: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Gedeeltelijke productcode: WTT6H
Licentiestatus: licentie
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2012-02-17 11:10:22Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
Event Time Stamp: 2:14:2012 14:50
Thanks.
Kind regards :)
There appears to be no problem with this machine, although an attempt to validate on 14th Feb failed due to what is probably a connection problem, that has not affected the current licensing status.Is this machine one that is currently requesting re-activation? Is it still showing as non-genuine after running the report? (the tool does have some repair capability, so it can fix some things as it runs)If it wasn’t one of the affected machines, please find one that is currently affected, and run the tool on that.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Thursday, February 23, 2012 9:08 AM
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Monday, February 20, 2012 1:47 AMModerator
Hi Geoffrey_BE,
How's everything going? Please feel free to give me any update.
Thanks.
Leo Huang
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.
Leo Huang
TechNet Community Support
- Edited by Leo HuangMicrosoft Contingent Staff, Moderator Tuesday, February 28, 2012 1:52 AM
-
Thursday, February 23, 2012 9:08 AMModerator
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.
BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.
Regards,
Leo Huang
If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.
Leo Huang
TechNet Community Support
-
Monday, March 12, 2012 2:17 PM
Hello
We finally managed in getting a MGADiag Result from a pc requiering reactivation...
This is the result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-WTT6H
Windows Product Key Hash: dXQ68G4EhNHl0tUi0k+P9i9nsb8=
Windows Product ID: 55041-008-1543305-86470
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {2FF03FA8-1045-4339-96C8-E9F88E960FC3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: 10.0.0.2:80
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2FF03FA8-1045-4339-96C8-E9F88E960FC3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1543305-86470</PID><PIDType>6</PIDType><SID>S-1-5-21-2347222329-2924944935-1057413233</SID><SYSTEM><Manufacturer>FUJITSU </Manufacturer><Model>ESPRIMO P7935 </Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>6.00 R1.19.2812.A2 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091105000000.000000+000</Date></BIOS><HWID>2C623007018400F8</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>Romance (standaardtijd)(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC </OEMID><OEMTableID>PC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514Naam: Windows(R) 7, Enterprise edition
Beschrijving: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activerings-id: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 55041-00172-008-154330-03-2067-7600.0000-2852011
Installatie-id012176801841514774545934813160470993492944946196846975
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340
Gedeeltelijke productcode: WTT6H
Licentiestatus: initiële licentieperiode
Resterende tijd: 4320 minu(u)t(en) (3 dag(en))
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2012-03-12 15:10:32Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:14:2012 17:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAln0MrNIQfs6YKXqzyOtotFQNKJWUiRYrAB7wHWJPTFg=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP FSC PC
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
TCPA Phoeni x
_MAR Intel OEMDMAR
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SSDT FSC CST_PR00
SPCR PTLTD $UCRTBL$
SLIC FSC PC
ASF! CETP CETPI hope this will unveil our problem!
Thanks a lot.
Kind regards
Geoffrey :-)
-
Monday, March 12, 2012 2:25 PM"Geoffrey_BE" wrote in message news:6c9f1e97-7045-47e3-8db5-e03d38219230...
Hello
We finally managed in getting a MGADiag Result from a pc requiering reactivation...
This is the result:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-WTT6H
Windows Product Key Hash: dXQ68G4EhNHl0tUi0k+P9i9nsb8=
Windows Product ID: 55041-008-1543305-86470
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
Other data-->
SYSTEM><Manufacturer>FUJITSU </Manufacturer><Model>ESPRIMO P7935 </Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>6.00 R1.19.2812.A2 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091105000000.000000+000</Date></BIOSLicensing Data-->
Versie van Software Licensing-service: 6.1.7601.17514Naam: Windows(R) 7, Enterprise edition
Beschrijving: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Gedeeltelijke productcode: WTT6H
Licentiestatus: initiële licentieperiode
Resterende tijd: 4320 minu(u)t(en) (3 dag(en))
Resterend aantal nieuwe Windows-activeringen: 3
Vertrouwde tijd: 2012-03-12 15:10:32Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE2
I hope this will unveil our problem!
Thanks a lot.
Kind regards
Geoffrey :-)
The 3-day activation window would tend to imply that Windows thinks that the hardware has changed, for some reason.The accompanying 0x80072EE2 error would tend to imply that this hardware change is possibly the NIC.Perhaps you should check the recent installation history on this machine, for driver updates for networks adapters. See if you have anything in Windows Updates that’s repeat-installing, or if there’s anything related in the Event Viewer.Do you have any software that maybe affecting the OS’s view of the physical NIC – (perhaps virtual NIC’s of some kind? – are the affected machines perhaps VM hosts?)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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