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BSOD fails with my new computer need help!!!

Answered BSOD fails with my new computer need help!!!

  • Wednesday, February 15, 2012 9:15 PM
     
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    I keep getting the same error at random intervals and I dont know whats wrong here is my error code:

    Loading Dump File [K:\021612-24133-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03061000 PsLoadedModuleList = 0xfffff800`032a6670
Debug session time: Thu Feb 16 15:54:48.593 2012 (UTC - 5:00)
System Uptime: 0 days 0:00:11.748
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80086df038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80086df038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033b65b0 fffff800`03323c59 : fffffa80`086df010 fffffa80`06a43040 fffffa80`00000015 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`033b6ad0 fffff800`03203f57 : fffffa80`086df010 fffff800`0327e2b8 fffffa80`06a43040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`033b6b00 fffff800`0316b5d5 : fffff800`032dfae0 00000000`00000001 fffffa80`079a0820 fffffa80`06a43040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`033b6b40 fffff800`030e8001 : fffff880`00e65e00 fffff800`0316b5b0 fffffa80`06a43000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`033b6b70 fffff800`03378fee : 00000000`00000000 fffffa80`06a43040 00000000`00000080 fffffa80`06a26040 : nt!ExpWorkerThread+0x111
fffff880`033b6c00 fffff800`030cf5e6 : fffff880`03165180 fffffa80`06a43040 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033b6c40 00000000`00000000 : fffff880`033b7000 fffff880`033b1000 fffff880`033b6180 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
---------

    Here are my computer specs:

    MB Name:Gigabyte Technology Co., Ltd.GA-880GM-D2H
    BIOS Version :GA-880GM-D2H FE
    CPU Name :AMD FX(tm)-4100 Quad-Core Processor
    Memory information :Total physical memory 8189 MB
    OS information :Windows 7 Home Premium 64 Bit version
    CD version information :AMD 9-Series Utility DVD 1.1 B11.0822

    Video card:ASUS ENGT440 DC SL/DI/1GD3 GeForce GT 440 (Fermi) 1GB 128-bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card

    Hard Drive:Seagate Barracuda ST1000DM003 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive

    Case/Powersupply: Rosewill TU-155 II 500 Black 0.8mm cold rolled steel ATX Mid Tower Computer Case with 500W Power Supply

     

All Replies

  • Thursday, February 16, 2012 1:07 AM
     
     
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    Set of test utilities for DIY computer builders:

    Note: If you are OverClocking or use any automatic overclocking or power saving BIOS features, start out by disabling them: Intel EIST, Turbo Mode, Cool and Quite  and drop back to the stock speed as a starting point.


    Disconnect any other internal hard drives and external USB devices.
    Check for any loose hard drive power or SATA cables, Graphics card or other power cables.

    First run Memtest86+: 
    This runs from a boot disk or CD and should eliminate or confirm if your one or more of your memory
    sticks are bad or the SPD values in the BIOS are correct.
    Let it run for as long as you can: 2,4,6,8 or more hours (at least 3 full passes), if no errors by then your ram is OK.
    http://www.memtest.org/
    Memtest86+ Guide/How To's (use the .ISO to create a bootable CD)
    http://www.overclockers.com/forums/showthread.php?t=409152


    Hard drive Testing:
    Test your drive - Create a Bootable CD:
    Anywhere from 5 to 20%, (depending on the manufacture) of new hard drives are defective. Test your drive using the drive manufacture's utility. If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools (the bootable CD) and check for bad sectors:
    http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

    For Western Digital drives download the WdDiag .iso file: http://support.wdc.com/product/download.asp?groupid=611&sid=30&lang=en

    Samsung's Estool: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html
    Samsung's Disk manager software: http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm
    Hitachi's Drive Fitness Test software: http://www.hgst.com/hdd/support/download.htm#DFT
    Diagnostic tool available for use by customers who feel their Fujitsu Branded Toshiba hard drive:
    http://sdd.toshiba.com/main.aspx?Path=ServicesandSupport/WarrantySupport/SoftwareUtilities
    Fujitsu's Notice of drive Utilities suport: http://www.fujitsu.com/us/services/computing/storage/hdd/
    Toshiba bootable CD: (DOS Diagnostic Tool Ver. 7.0 For IDE/ATA/SATA Hard Drives)
    http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

     
    After Windows is installed:

    Device Drivers: Did you install the motherboard manufacture's latest device drivers?
    Check their support site for the latest drivers as the CD that came with the computer
    or motherboard may be older and less stable drivers.

    Check the Graphics card manufacture's download site: Download and install the most recent Windows 7 drivers for your card.
    ATI: http://support.amd.com/us/gpudownload/Pages/index.aspx
    NVIDIA: http://www.nvidia.com/Download/index5.aspx?lang=en-us

    Also check out Nvidia's "Box of Smoke" test or other Demos: http://www.nvidia.com/object/cool_stuff.html#/demos
    or ATI equivilent.

    Prime 95:
    http://www.mersenne.org/freesoft/
    It's a stand alone .exe file contained in a .zip archive.
    Just choose to run the "stress test" option for 8 hours or more.
    If your PC can pass this test both your memory and CPU
    are fine (close the case cover to maintain proper ventilation)

    Core Temp:
    Monitor the temperature of each core of your processor.
    Note: For non overclockers using the stock Intel/AMD heatsink and cooling fan you can expect
    a temperature range of 35 to 40C at idle and from 60C to 65C max when running Prime95.
    http://www.alcpu.com/CoreTemp/

    CPU-ID (CPUZ): http://www.cpuid.com/cpuz.php
    Shows the clock speed of the CPU under various load conditions
    (when using Intel's EIST speed step technology).
    Note #1:
    CPU-ID has two tabs -  'Memory' tab which show the actual memory speed
    and the 'SPD' tab shows the rated speeds for each memory slot that is populated.
    Note #2:
    Compair the two values, the actual memory speed should not exceed the rated speed of your memory.

    CPUID HWMonitor: A hardware monitoring program that reads PC systems main health sensors.
    voltages, temperatures, fans speed.
    http://www.cpuid.com/hwmonitor.php

    FurMark GPU (Graphic card) Stress Test:
    http://www.ozone3d.net/benchmarks/fur/

    PassMarks burn in test: http://www.passmark.com/
    The Burnin test and their benchmark test both give a good workout of all the major parts of Windows.

    HD Tune:
    Provides drive info and has an option (error scan tab ) to test your drive.
    http://www.hdtune.com/

    SpeedFan:
    Monitors internal temperatures and has an online drive health analysis feature (SMART tab) for hard drives.
    It will display your drives model number and compares your drive with other drives of the same make and model.
    http://www.almico.com/speedfan.php

    GPU-Z:
    A lightweight utility designed to give you all information about your video card and GPU.
    http://www.techpowerup.com/gpuz/

    PC WIZARD:
    A powerful utility designed especially for detection of hardware, also some more analysis.
    It's able to identify a large scale of system components and supports the latest technologies
    and standards.
    http://www.cpuid.com/pcwizard.php


    J W Stuart: http://www.pagestart.com

    Never be afraid to ask. This forum has some of the best people in the world available to help.

     
  • Thursday, February 16, 2012 2:14 AM
     
     
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    You could do all the above and still have no idea of what the problem is, all results will need some interpretation and could still point to the wrong component.

    How about you check with a good overclocking forum that specialises in fixing these kinds of problems; my guess is that some minor changes to the voltages for the RAM/CPU, possibly changing the RAM speed a little, maybe replacing the PSU with a better quality one, will get your PC up and running correctly. You didn't list your RAM make model either, there's a chance that it's not 100% compatible with your 'board.

     
  • Thursday, February 16, 2012 2:34 AM
     
     
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    Which is why I'm waiting for some feedback.

    1) If the RAM voltage is set too low Memtest will fail.

    2) If the CPU voltage is marginal Prime95 will fail within 45 minutes or less.

    3) If the RAM voltage is marginal it may pass Memtest but will fail Prime95, usually between 45 minutes and 8 hours of when you start Prime95.


    J W Stuart: http://www.pagestart.com

     

    Never be afraid to ask. This forum has some of the best people in the world available to help.

     
  • Thursday, February 16, 2012 2:43 AM
     
     
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    :)

    If you'd chosen an initial Post based on the latest one, I wouldn't have bothered replying ;)

    As it was, it looked more likely to frighten the OP away!

    Nice diags list though (most people now suggest 7+ - 10 passes for Memtest86+). Memory testing is, well random <shrug>

     
  • Thursday, February 16, 2012 2:58 AM
     
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    These are the same utilities I use to build and overclock my computers and several for friends.  The OP most likely built his own based on the parts lists and at least one or more components came from NewEgg.

    I find 3 passes is usually enought as Prime95 will catch the rest. Usual rule of thumb is overclock to the max and then back off on the CPU clock speed by 10 to 20%.

    Sound easy but it really consumes days worth of testing and retesting before I'm satisfied the system is stable.

    J W Stuart: http://www.pagestart.com

    Never be afraid to ask. This forum has some of the best people in the world available to help.

     
  • Saturday, February 18, 2012 11:24 AM
     
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    Hello,

    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

    Please start by updating your AMD processor driver and check results. If this does not help, I would recommend contacting AMD Technical Support for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

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