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AnswerWindows Media Player does not want to rip any of my CD's

  • Tuesday, October 20, 2009 2:47 AMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    A couple days ago, i found a long-lost CD with all my favorite songs. I wanted to put them on my iPod so i decided to rip the CD on my Windows 7 RC computer. When i put the CD in, it started playing the CD. I stopped it, chose the settings i wanted to for ripping and click "Rip CD". I immediately got an error that said "Windows Media Player cannot rip one or more tracks from this CD". I clicked on Web Help and it said, there is no help with this error. What is going on?

    PS: let me point out that this is the first time i have ripped a CD on Windows 7 RC. I had Windows Vista Home Basic previously and have ripped CDs a lot there.

Answers

  • Friday, October 23, 2009 2:55 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Hi Rio A.

     

    Did you try my above suggestions to reset WMP?

     

    If the issue persists, try SFC to check if the system files are corrupted:

     

    Use the System File Checker (SFC)

    ===========================

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following command and press Enter.

     

    sfc /scannow

     

    If the files cannot be repaired, you can perform an in-place upgrade:

     

    1. Insert the Windows 7 DVD in the computer's DVD drive.

    2. Use one of the following procedures, as appropriate:

     

    a. If Windows automatically detects the DVD, the Install now screen appears. Click Install now.  

    b. If Windows does not automatically detect the DVD, follow these steps:

     

        b1. Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.  

        b2. Click Install now.

     

    3. When you reach the Which type of installation to you want? screen, click Upgrade to upgrade the current operating system to Windows 7.

     


    Vivian Xing - MSFT
  • Saturday, October 31, 2009 6:55 PMDT20Three Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    This happened to me today with Windows 7 Pro when I upgraded my hdd. This also makes the location in 'Option' -> 'Rip Music' blank and you cannot use the change button. You may also get the alert: 'the settings for ripping music could not be applied'. For me, running cmd -> sfc did nothing and I wasn't about to re-install just because of some stupid error.

    To fix: open windows media player, click Organise -> Manage Libraries -> Music and make sure you aren't referencing any unavailable locations. For me, I was referencing an old hdd location for my music. Remove this dead location and update your default save location and all is good.

    Cheers,
    DT20Three

All Replies

  • Wednesday, October 21, 2009 7:14 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi,

     

    I would like to verify what ripping setting you are using. Does the default setting work? In addition, I suggest testing with another CD. It will help determine if it is the CD's problem.

     

    You can also try the following steps:

     

    1. Load Windows Media Player.

    2. Click Tools\options\devices\ then choose properties of the CD reader and enable Digital for both ripping and playback, uncheck "Use error correction", click OK.

    3. Click Rip music tab, change the Audio Quality to another value (higher or lower than 128kbps). Click OK and then try to rip.

     

    If the issue persists, try ripping in Clean Boot mode.


    Vivian Xing - MSFT
  • Wednesday, October 21, 2009 7:06 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    ah yes I forgot to mention that it is not the CD's problem because I tried a couple other CD's which I have already ripped in the past. And settings, I chose MP3 at a bit rate of 320 KBps. That's all.

    Thank you for you help :D

    Edit: Also there is a problem with the Rip music tab: 1- nothing happens when i click change save location and it doesn't show the place where it saves now. 2- if I change a setting in the Rip tab and click save or apply, it says "The settings for ripping music could not be applied."

    How do you attach a screenshot here? I want to show you my problem.
  • Wednesday, October 21, 2009 7:22 PMzachd [MSFT] Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    If you use WMP's Tools:Advanced:Restore Media Library tool, does that, after you finish that, get Rip working?

    This sounds like a known issue with regards to the RC pre-release build related to library corruption.  Note that the library Restore tool there in the RC needs you manually stop the Network Sharing Service first: this is handled correctly in the RTM version.
  • Wednesday, October 21, 2009 8:25 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    what does the "Restore Media Library" tool do?

    and there is nothing wrong with my library, the problem is that Windows Media Player does not want to Rip at all.
  • Thursday, October 22, 2009 3:45 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi,

     

    According to the description, you are not able to change rip settings, so you use the default settings. Am I right?

     

    This issue may occur if the WMP components are corrupted.

     

    I suggest resetting it as below:

     

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    5. Launch Windows Media Player, initialize the program.

     

    You can also try restoring Media Library as Zachd mentioned.

    Does it rip?


    Vivian Xing - MSFT
  • Thursday, October 22, 2009 3:59 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    To collect Screenshot, please refer to the following steps and upload it to the http://skydrive.live.com/ using your Live ID:

     

    Screenshot

    ========

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save".


    Vivian Xing - MSFT
  • Thursday, October 22, 2009 4:10 AMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
  • Friday, October 23, 2009 2:55 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Hi Rio A.

     

    Did you try my above suggestions to reset WMP?

     

    If the issue persists, try SFC to check if the system files are corrupted:

     

    Use the System File Checker (SFC)

    ===========================

    1. Click Start, type "cmd" (without the quote) in the Start Search bar, right-click cmd.exe and click run as administrator.

    2. Input the following command and press Enter.

     

    sfc /scannow

     

    If the files cannot be repaired, you can perform an in-place upgrade:

     

    1. Insert the Windows 7 DVD in the computer's DVD drive.

    2. Use one of the following procedures, as appropriate:

     

    a. If Windows automatically detects the DVD, the Install now screen appears. Click Install now.  

    b. If Windows does not automatically detect the DVD, follow these steps:

     

        b1. Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.  

        b2. Click Install now.

     

    3. When you reach the Which type of installation to you want? screen, click Upgrade to upgrade the current operating system to Windows 7.

     


    Vivian Xing - MSFT
  • Monday, October 26, 2009 11:16 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    thank you I will try resetting and scanning my system. I will reply when i get further updates
  • Saturday, October 31, 2009 6:55 PMDT20Three Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    This happened to me today with Windows 7 Pro when I upgraded my hdd. This also makes the location in 'Option' -> 'Rip Music' blank and you cannot use the change button. You may also get the alert: 'the settings for ripping music could not be applied'. For me, running cmd -> sfc did nothing and I wasn't about to re-install just because of some stupid error.

    To fix: open windows media player, click Organise -> Manage Libraries -> Music and make sure you aren't referencing any unavailable locations. For me, I was referencing an old hdd location for my music. Remove this dead location and update your default save location and all is good.

    Cheers,
    DT20Three

  • Saturday, October 31, 2009 7:51 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    thank you for your help. I just bought Windows 7 so I'm not using the RC anymore (the one i had the problem with).
  • Monday, November 02, 2009 2:41 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Thank you for your update.
    Vivian Xing - MSFT
  • Monday, November 02, 2009 10:06 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I decided to try what DT20Three said on my copy of Windows 7 to see if it is a bug. I linked to another hard drive, then removed the hard drive. There still are no problems with Ripping. So it was probably a bug in the RC version of Windows 7.
  • Tuesday, November 03, 2009 3:07 PMDT20Three Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    -> Roi A.
    Weird. I don't have the RC - I'm using a brand new fresh install of Win7 Pro.

    I did exactly the same thing as you just now with my external hdd and I got the error - it's definitely a bug. Did you set the library location on your external hdd as the default save location (right click) and then remove the hdd? If you have the default save location available, then it will rip fine. My original problem was the default save location was on my old second harddrive which I got rid of and so I got the error.

  • Wednesday, November 04, 2009 12:26 AMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Yes! DT20Three, you are right. I set it as the default save location and the rip place was blank and I got the error when I tried changing the rip settings. It must be a bug. Hey Vivian Xing, are you able to report this bug to the developers people so they could fix this bug?
  • Wednesday, November 04, 2009 6:22 AMVivian XingMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hi,

     

    Thank you for your feedback. I will forward this information to the appropriate department through our internal channel. Both the Microsoft Product Team and Development Team take into consideration all suggestions and feedback for future releases.


    Vivian Xing - MSFT
  • Thursday, November 05, 2009 12:26 AMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    You're welcome.
  • Monday, November 09, 2009 2:03 AMMichael070380 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Perfect, fixed my problem! Thanks
  • Monday, November 09, 2009 2:10 AMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    :D
  • Tuesday, November 10, 2009 10:43 AMRayminette Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I am having the exact same problem, I can't do DT20Three's fix because when I click Organise -> Manage Libraries -> Music, nothing happens ...at all.  I've also done the SFC scan and resetting WMP and the problem still persists.  Just want my WMP to work as well as at did BEFORE I upgraded to Windows 7.  Please help.
  • Tuesday, November 10, 2009 1:21 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    managing libraries in WMP is just managing the Libraries in Windows Explorer. If you can't get to it through WMP, then just open Windows Explorer, right click music and click properties and see if there are any folders you have linked to that don't exist. Hope that helped
  • Tuesday, November 10, 2009 1:34 PMRayminette Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Actually, no it doesn't help.  Because in Windows Explorer, the Music folder is fine, and displays all my music files when I click on it.  When I right click, all the folders listed all exist. 

    That's not a good solution anyway Roi, it doesn't give me back the functionality of WMP that I had before I upgraded.  I can't view my libraries, rip cds or even sync because of this problem.  I want WMP to work as it used to, not some cheap workaround.
  • Tuesday, November 10, 2009 9:21 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    what are you talking about "cheap workaround"? WMP works perfectly for me. I actually like it better than iTunes, and it's working for almost 99% of everyone else who is using Windows 7. But I'm gonna try to help you fix this.

    Did you upgrade from Vista or do a clean install?
    Did WMP not work the first time you tried it or did it suddenly happen after using it a while?
  • Tuesday, November 10, 2009 10:11 PMRayminette Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    I upgraded from Vista, and WMP hasn't worked at all since the upgrade.  I upgraded over the weekend but hadn't used WMP until yesterday.  It worked perfectly well in Vista but I wanted to rip some CDs to my library yesterday and found all these issues.  I'm sorry if I sounded snippy but its just frustrating trying to find a fix to this when all of the suggested things didn't work. 
    At first it was just the library. but then I tried to rip a CD and got an error that Windows Media Player could not find the file.  I then went into rip settings and then more options, the rip music to this location section was blank.  I click the Change button but nothing happened. 
    I like WMP better than iTunes as well and would like to use it as I always have.

    Thanks.

  • Tuesday, November 10, 2009 10:53 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    yes that is what I had: rip location was blank and nothing happened when i click on change button. well if you are sure that none of your library locations are non-existant and that happened after you upgraded from Vista, then something wrong happened during the upgrade. I actually told my friends at school (who were gonna upgrade too) NOT to upgrade because I did that on my computer and there are some complications so I did a clean install and reinstalled my programs and everything was like new. I recommend you back up your files, make a list of installed software you have on your computer, and do a clean install of Windows 7.
  • Tuesday, November 10, 2009 11:07 PMRayminette Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Yeah, I was hoping to avoid a full reinstall just to fix one thing.  Everything else is fine so far.  I was about to do a system restore back to my earliest point (pretty much right after I upgraded) to see if it was always like that since I didn't try WMP until a few days after I upgraded.  I even tried making another user account to try it from a clean profile but its still the same.   I'm an IT consultant and fix stuff like this for a living and I get really frustrated when I get stumped on a problem on my own computer.
  • Tuesday, November 10, 2009 11:44 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Wait a minute, you tried WMP a few days after you upgraded? then the obvious question to ask is: what did you change (programs installed, settings changed, etc...) between the time you upgraded and tried WMP?
  • Wednesday, November 11, 2009 4:29 PMRayminette Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Well, I didn't change much just a few UI tweaks here and there like explorer settings and things like that.  System restore worked and the WMP is fine now.  I've had to reinstall some programs but the issue hasn't come back so far.  I still have a few more to reinstall but I wanted to rip my CDs first hehe.
  • Wednesday, November 11, 2009 6:42 PMRoi A. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    alright glad to hear everything worked out. reply if you the problem reoccurs after you reinstall those programs :D
  • Thursday, November 19, 2009 2:37 PMjollymon02 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    DT20, your solution worked perfectly and I could not agree more that an OS reinstall for a MediaPlayer error is a bit of overkill.