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Computers with network shares not staying on list under Network in Explorer's right side tray

Answered Computers with network shares not staying on list under Network in Explorer's right side tray

  • Wednesday, February 20, 2013 7:50 AM
     
     
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    I have a peer to peer network with all systems running Win7 Pro 64 with MS Security Essentials, except one with Norton Internet Security 2012.

    Normally when you open Explorer you have a tray on the left side that shows Favorites, Libraries, Computer, and Network. Under Network on all six PC's you would see all of the other computers names listed

    If we are on Art we would see:

    Kris

    Sam

    Don

    Reception

    Shipping 

    Production

    Now all of the PC's only show one computer, Kris. You can type the UNC address of any other one like \\reception\users\public and while you have the window open you can access the files like normal and the name shows up on under Network in the side tray as it should. But when you close the window and reopen it the name is gone and only the one is left, Kris. The weird thing is that the only computer that stays showing on all the others is running Norton instead of Security Essentials, I don't know if this is only a coincidence or somehow important.

    This started sometime after updates since 2-15-2013, but I was only notified on 2-19-2013. One other piece of the puzzle is that there is one computer that has not installed any updates since 1-31-2013 and it still shows all of the computers under Network, Sam. 

    I have checked the Advanced Network Share settings on every PC and they are unchanged since installation on site and identical on each system. All I want is for the original view to come back.

    Please help

    Thank You

     

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  • Thursday, February 21, 2013 7:21 AM
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    Hi,

      

    Firstly, may I know if this Windows 7 computer could be see others before? If it worked, a quick solution is to perform a system restore to the previous status when the issue didn’t occur with System Restore. (Note: Performing a system restore may cause the loss of the current system settings; therefore, before doing this, please make sure that the system restore point is not too old and set a restore point for the current status.)

     

    In addition, I would like to give the following suggestions:

     

    1. The firewall on both computers are configured to allow the Files and Printer sharing.

    2. Both of the computers have applied all the updates.

    3. Test the issue in Clean Boot mode to check if this issue can also be resulted by the factor that some third party security software or firewall blocked this.


    Hope this helps.

    Vincent Wang
    TechNet Community Support

     
  • Monday, February 25, 2013 2:40 AM
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    Hi,

     

    How’s everything going? Please feel free to give us any update.

      

    Regards,

    Vincent Wang

    If you have any feedback on our support, please click here

    Vincent Wang
    TechNet Community Support