Can't Load Website
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Thursday, October 11, 2012 4:42 PM
We have a very strange problem I'm stuck for days on.
Small network, Windows 2008 Server Std SP1, with six W7 Pro workstations, four of which are Dell Laptops bought with Windows 7 Home & upgraded to pro via Windows Anytime Upgrade.
On the four Dell Laptops only, a single website is not accessible (DrFirst.com), unfortunately, it is the only website we really care about. When the web address is entered, we get a "Loading" cursor and it just sticks. As far as I can tell, ANY OTHER WEBSITE is accessible. Now, this same same site is accessible on the server as well as two of the other workstations. This is regardless of browser -- IE9, FireFox & Chrome all behave identically. We have tried the obvious -- disabled firewall, disabled MSE, clearing DNS cache, etc.
On one of the workstations, I have manually overridden the DNS address with an outside one that is known good (8.8.8.8) and still get the same result (we are generally using DNS from the server). There is no proxy server configured for the workstation.
We're getting really desperate here and I hope someone can help. Thanks in advance for any suggestions.
David
Following is the output of an nslookup (with the default settings, not the 8.8.8.8 dns):
C:\>nslookup drfirst.com
5.1.168.192.in-addr.arpa
primary name server = localhost
responsible mail addr = nobody.invalid
serial = 1
refresh = 600 (10 mins)
retry = 1200 (20 mins)
expire = 604800 (7 days)
default TTL = 10800 (3 hours)
Server: UnKnown
Address: 192.168.1.5
Non-authoritative answer:
Name: drfirst.com
Address: 65.221.2.202
AND below is an IPCONFIG/ALL
Windows IP Configuration
Host Name . . . . . . . . . . . . : EXAM4
Primary Dns Suffix . . . . . . . : CLINIC.LOCAL
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : CLINIC.LOCAL
myhome.westell.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-27-B5-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::51b3:907f:ea19:8328%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.112(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, October 11, 2012 10:44:07 AM
Lease Expires . . . . . . . . . . : Saturday, November 10, 2012 11:24:23 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 287618813
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-E1-6F-85-24-B6-FD-27-B5-4B
DNS Servers . . . . . . . . . . . : 192.168.1.5
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.myhome.westell.com:
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.112%13(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.5
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
All Replies
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Thursday, October 11, 2012 8:02 PMHave you tried adding that site to the list of trusted sites? Go to internet options>security>trusted sites> then add the site in
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Thursday, October 11, 2012 8:07 PM
Thanks for your reply. Yes, in fact we've tried to minimize all security settings under Internet Options to no avail.
David
David Ray www.eswitchboard.com
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Friday, October 12, 2012 12:21 PMWhat about updating java? Is this up to date?
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Friday, October 12, 2012 1:06 PM
Ping the name to see if it gets resolved properly.
If it does then the DNS resolution is not the problem.
If it doesn't then maybe check the host file.
This web page seems to be using .jsp.
Make sure you have working java installed on the computers in question.
Try registering java on the machines
http://support.microsoft.com/kb/949140
regsvr32 %systemroot%\system32\jscript.dll
%systemroot%\system32\regsvr32 %systemroot%\system32\jscript.dll
- Proposed As Answer by Vincent Wang-MCSCMicrosoft Contingent Staff, Moderator Monday, October 15, 2012 2:39 AM
- Unproposed As Answer by Vincent Wang-MCSCMicrosoft Contingent Staff, Moderator Monday, October 15, 2012 3:10 AM
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Monday, October 15, 2012 3:09 AM
Thanks for these latest replies. We updated Java to the current version and it didn't help. Also registering it.
This is the weirdest problem I've seen in a while. I'm able to do a tracert to the site, which says to me it is getting DNS resolved.
Appreciate all further suggestions.
David
David Ray www.eswitchboard.com
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Monday, October 15, 2012 3:14 AM
Just got it.
Realtek PCIe FE NIC driver.
Updated it and that was it.
Thanks, everyone, for taking time to reply.
David Ray www.eswitchboard.com
- Proposed As Answer by Vincent Wang-MCSCMicrosoft Contingent Staff, Moderator Monday, October 15, 2012 3:14 AM
- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Monday, November 05, 2012 7:51 AM
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Monday, October 15, 2012 3:16 AMModerator
Hi,
Glad to hear this issue has been solved after updating Realtek PCIe FE NIC driver. Thanks for sharing. We really appreciate your time and efforts. Hope your experience will help other community members facing similar problems.
Regards,
Vincent Wang
TechNet Community Support
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