Wednesday, December 05, 2012 4:32 PM
There's small ordinary office network (10 computers). Each PC has windows 7 ultimate x64 installed on it. HP LaserJet Professional M1132 MFP is connected to one PC and this printer is shared, so all other computers print on this shared printer. But there's one man who comes from other office and connects his laptop to network. He can see all computers in network, i've added this shared HP printer without problems, driver was installed correctly, but when i try to print test page from this laptop, i get such message: Test page failed to print. Operation could not be completed (error 0x00000006) From other applications i can't print also. The thing is that this laptop is in domain in own office, so i think that domain policy is affecting this laptop and somehow restricts printing on non-domain printers. I've tried to print not only from domain account on this laptop, but also from local administrator account of this laptop, but still the same error, so i think domain policy affects computer, not just user. In own domain this laptop can print on all printers, but in this office with ordinary network it can't print any shared printers. Laptop has also windows 7 ultimate x64 on it. Could you please advise me how shall i solve this problem. If it's really policy settings issue, what settings shall i change? I don't want to remove the laptop from domain, because when it goes back to own office, it must be in domain again. Thanks in advance for help.
Thursday, December 06, 2012 7:25 AM
My guess would be you are either getting wrong driver or driver corruption.
Try installing the printer as a local printer instead of a network, then at least you will get the chance to select the driver rather then being forced to use what ever is setup on the print server.
Check this link out
Friday, December 07, 2012 3:23 AMModerator
According to this situation, I suggest to check these tests to troubleshoot the issue:
1.Make sure the printer driver is compatible with Windows 7. Also check for the latest driver for this printer.
2.Temporarily disable the all firewalls or anti-virus applications on both server side and client side.
3.Try adding the printer as a "local printer" in Windows 7: click Start -> Devices and Printers -> Add a printer -> Add a local printer -> Create a new port and in the drop-down box make sure "Local Port" is selected -> Next -> then under "Enter a port name" enter the path to the networked printer -\\computer name\printer name -> OK
Hope this helps.
TechNet Community Support
Friday, December 07, 2012 5:05 PM
I had the same issue with other PC from the same domain, it couldn't print on shared printer Canon MF 4010 in ordinary network. So i think it's domain policy issue and domain computers can't print on shared printers in other networks. Very bad i can't find what policies are ther reason.
By the way I followed your Step 3 (adding the printer as a "local printer") and it solved my problem on laptop. I will try the same with other PC, if it works, than it will be solution for such problem. Thanks.
Friday, December 07, 2012 5:22 PM
What do you mean by other networks?
Different domain or different subnet.
If it is different subnet maybe the name resolution is not working so use the ip address when you map the printer.
If it is different domain then you need to take a look at your permissionss and groups.
- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Friday, December 14, 2012 7:16 AM