Saturday, November 24, 2012 12:50 AM
Ok lets get started.
Windows 7 Home Premium 64 bit OEM System builders edition
1 TB Seagate
PNY Nvidia 560 GPU
AMD Black 6 core 3.2 ghz processor (NOT OC'd) Liquid coolant Corsair 110 (I believe)
16 gb ram ddr3 With coling jackets
1050 watt PSU 30-32 A rating
Razor mouse, Logitech Keyboard, Planetronic Headset
Asrock mobo 2010 gaming edition
This is my gaming rig ^^^ Plus used for college> Game design major.
Computer randomly freezes and keyboard/mouse are non responsive, no crash Dump, No signs of hardware issue, no dust in case.
How much time have you spent trying to resolve this issue?
Close to a year.
What have you done?
Checked system for viruses, root kits, and spyware with multiple scanners. I have none.
Monitored system on freeze- Hardware showed some strange results so I consulted them, Windows index services (3 processes) was using my Hard drive at 100% usage rating. Indexing service was disabled (This stopped random system hangs) Computer persisted to randomly freeze though.
Further research showed a process that came with an update running in the background Microsoft .NET Framework NGEN v4.0.30319_X86 I assume this is your background decompiler and it was stated it would stop decompiling after 15-20 minutes but it continued to eat resources well into 3 hours of idle state. Disabled through services.msc. After disabling it I believe it caused some sort of mem leak because my GPU started to randomly over heat hitting temps well over 90c playing games within 10 mins when it has had a stable temp of 35c for this entire year caping out at 40c after 5 hours of gaming. (Note my PC does not freeze when gaming) GPU temp surfing web, windows, basic computer use 35c (and is now) I tried to re-enable the process to see if it would finish what ever it was doing and it no longer works period, now I have switched out 3 diffrent graphics and 2 powersupplies the problem persists, I CAN NOT GAME ANYMORE. System sits at 99% idle 1% to taskmanger with the process reactivated. System continues to randomy freeze could be startup, writing an essay, doing math whatever. (I also restored net frame work to original state with standalone installer)
I have ran several stress tests GPU passed, Power Supply Passed, Memmory passed 6 passes.
I have updateded every driver in my pc. System continues to freeze at random times.
I have used CMD, MSConfig, And Services.msc and geeked my entire system, System continues to Freeze randomy.
I have set all power settings to uninerupted, max preformance. System still continues to freeze.
I have enablled full crash dumps, none are ever provided on freeze How ever I have recieved messages saying IRQ less than or equal with mem refrence error randomly after updating a few drivers it stopped giving them.
I have dropped personilzation to basic, and eliminated transparencies. System still randomly freezes.
Ran hotfix for group policies, freezes still continue.
I have bought a 3tb baricuda seagate (my next thing will be cloning my drive to it and ditching my current HD plus I have a GTX660ti inbound with dual fans) However my computer was freezing before these problems were even present and I believe it will continue after instulation.
Reseated all my hardware, and replied thermal paste (Thinly).
Notice no burnt smell coming from my computer no grinding in my HD no bios alarms nothing.
Ran chck disk, Adv system care, Ccleaner, Reg defreg, System defrag, and still it randomly freezes at random times.
Searched the internet and found 100's if not thousands of people with same problem as me and no help from microsoft.
Done a destructive rebuild of my entire system.
Random disks created for windows 7 tree products suffered damage in the burning/copy process creating mem leaks in the software. Why do I say this? Well none of the hardware for other people has matched exclusively. However some drivers have but driver conflicts create crash dumps. I also noticed the problem gets worse whenever Microsoft updates. THIS IS A MEM LEAK<<<< IN WINDOWS 7.
What am I down to doing?
My favorite game Pick a part lets replace it, hmm since the problem has persisted on 2 diffrent power supplies and 3 diffrent Gcards, I bought a new HD and another Gcard next will be my Mobo and Processor. If this problem persists after I have built an entirely new PC I'm deffinately going to have words with microsoft.
Friday, November 30, 2012 8:34 PM
Another attempt at repairing my Computer, and I have finally figured it out.
After further research into the problem- I discovered 9 outdated drivers causing crashes using drivermax http://www.drivermax.com/.
All 9 were related to outdated USB controllers and pci family devices. (since I use all my usb ports I would get multiple errors from them)
Soon after I had a slew of problems related to my Bios I updated my bios from asrock since that was my motherboard provider. Then reverted all setting related to my processor and other components to default.
I disabled all resource hungry MS background processes. Through MSconfig and services.msc.
My PC is running 98% idle 1% to my Antivirus and 1% to my task manager.
I ran 3 virus scans that targeted over 7 million virus with 0 results.
I took apart my GPU and aplied a fresh thin layer of thermal paste and enabled vsync locking my frame rate at 60fps/60hz on games. This stopped my unit from catching fire in 3-10 mins but it needs replaced because it still overheats after 30 mins of active 3d use. It usual runs at 35c for mundain tasks like word ect. however it still needs replaced.
After the complete system was worked out, I froze again playing a game but this time on the hard reset it actually produced a dump> This was the first dump I had ever recieved on a game freeze. I looked up at the ceiling of my house and said oh god ty. I ran and kissed my wife, danced with my 3 kids and said finally I know what it is!
Cha bang, freezes while gaming are caused by active virus guards filtering drivers conflicting with ntfs sys driver provided in windows 7. As a test to verify this was the final problem I activated a game with avira uninstalled and it ran fine. It turns out the random freezes became less frequent out of games because I took control of all background processes, the reason freezes were occuring in word and other processes like math ect were because I was refrencing things off the internet, so when the virus gaurd was scanning the packet files it locked up the ntfs file system causing a cascade of other drivers to fail in the process the freezes were random because it only locks up in certain instances. This is a serious issue in windows 7, you can't soley blame the avira av either, because after research I found that windows 7 is conflicting with alot of av systems on the internet. There needs to be an ntfs driver update made to correct this issue permanently. I can not locate one. So as a temporary fix my system is now running without a antivirus.
I don't want microsoft security essentials either so don't promote it to me. I may switch to malwarebytes (Paid) since it has good ratings with this os but right now I am skeptical as avira has always been my favorite scanner/gaurd for close to 6 years now.
On a personal note. I think it is a bum move pushing out windows 8, before windows 7 bugs were completely worked out and I already see some of these issues materializing in the windows 8 help section meaning your probly using the same driver setup I am having problems with there to. You should put more resources into completing software than you are into creating new ones. I never had these types of problems in xp, or 98 either<Vista was terrible to>. It seems the more you push out the worse it gets take some time to make it user freindly and properly test it. Don't act like yall don't have the money to, disks cost what 2 bucks + shipping, and the one time pay price of development to programmers, upkeep is paid in sales for a bug repair team. Your getting rich and providing us with crap. I'm not a happy customer right now.
Thanks for your time,
- Marked As Answer by MS_Guru_Tom Friday, November 30, 2012 8:34 PM
Friday, November 30, 2012 9:13 PMI would also like to point out the Microsoft has the resources to provide us with a hardware driver scanner that actually works. If outdated drivers are causing 9/10 crashes with your software then you should provide a 24 hour updated database of drivers for hardware that your operating system works with. Not tell the average everyday computer user to find it themselves. Its not professional, period. Support goes a long way in my book and allowing stores to sell your product with outdated device drivers is terrible with no database avalible to them for updating them after installation. Then it comes down to oh look my generic usb port drivers outdated lets punch it into search and pray we dont get a virus from some *beep download on the internet. This isn't asking for much either, I click on the drives in device manager and search for update on the internet "No avalible update" yet it is crashing my pc and go to a 3rd party vendor risking viruses. This is non-sense. Actually providing us with a working tool and a 24 hour data base update, would make your job easier to along with raising customer satisfaction.