Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
Blue Screen of Death when laptop goes to sleep

Answered Blue Screen of Death when laptop goes to sleep

  • Saturday, June 16, 2012 4:37 PM
     
     
    Sign In to Vote
    0

    Hey guys,

       My laptop has recently started giving me a BSOD when it goes into sleep mode.  I've zipped up the .dmp file so you guys can take a look.  The link is below.

    https://skydrive.live.com/redir?resid=2F38CD588DB2BB5!108&authkey=!AIKytmtaGL3dK5g

    Thanks!

    -Ricky

     

All Replies

  • Saturday, June 16, 2012 6:48 PM
     
     
    Sign In to Vote
    0

    Ricky

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Late Edit:
    Please details what security software you are using.

    Hope this helps, Gerry


     
  • Sunday, June 17, 2012 2:39 PM
     
     
    Sign In to Vote
    0

    Hello,

        I've got a dell XPS L501X laptop.  The BIOS version is a Dell Inc. A03, 10/15/2010.  For antivirus software, I use the Norton Security Suite, version 6.2.1.5

    Thanks for the help!

    -Ricky

     
  • Sunday, June 17, 2012 3:00 PM
     
     Answered
    Sign In to Vote
    0

    Rick

    You can update your BIOS:
    http://www.dell.com/support/drivers/us/en/19/DriverDetails/DriverFileFormats?DriverId=R289301
    Check out your drivers here:
    http://www.dell.com/support/drivers/us/en/19

    Hope this helps, Gerry

    • Marked As Answer by rmacatee Wednesday, June 20, 2012 1:30 AM
    •  
     
  • Monday, June 18, 2012 8:49 AM
    Moderator
     
     
    Sign In to Vote
    0

    Hi Ricky,


    After checking the dump file, I found the error code 0x9F was received. You can refer to the following article:

    Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

    http://msdn.microsoft.com/en-us/library/ff559329(v=vs.85).aspx


    Meanwhile, you can try the following:

    1. Check the issue in safe mode

    2. Update your BIOS, chipset and drivers


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps

    Vincent Wang

    TechNet Community Support

     
  • Wednesday, June 20, 2012 1:30 AM
     
     
    Sign In to Vote
    0

    Updating the BIOS fixed the issue guys.  Thanks!

    -Ricky