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Blue Screen on Windows 7

Answered Blue Screen on Windows 7

  • Friday, June 15, 2012 12:30 AM
     
     
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    I have a new Samsung Series 7 Chronos Laptop with AMD Graphics and Core i5 CPU. For the past 2 weeks I have been getting Blue Screens, only when my computer is asleep, or when it is shutting down. As of now, my computer refuses to shut down at all, and when I start the computer back up, after the computer shuts down itself, I get the following message, about how Windows recovered from an unexpected shutdown. The problem details are:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1000009f
      BCP1: 0000000000000004
      BCP2: 0000000000000258
      BCP3: FFFFFA8005B10660
      BCP4: FFFFF80000B9C3D0
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\061412-16816-01.dmp
      C:\Users\Sagar Sinha\AppData\Local\Temp\WER-2603609-0.sysdata.xml


    • Edited by SagarSinha Friday, June 15, 2012 12:30 AM
    • Moved by Carey FrischMVP, Moderator Friday, June 15, 2012 2:21 AM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
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All Replies

  • Friday, June 15, 2012 3:24 AM
     
     
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    It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

     
  • Friday, June 15, 2012 6:43 PM
     
     
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    The Stop 0x0000009F (DRIVER_POWER_STATE_FAILURE) indicates that a driver is in an inconsistent or invalid power state.

    We need to analyze to DMP file to know which was the faulting driver: upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive (read the page at http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65), make it publicly accessible and post the URL here.

    Bye.

    Luigi Bruno - Microsoft Community Contributor 2011 Award

     
  • Saturday, June 16, 2012 2:56 AM
     
     
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    Hello,

    I tried using SkyDrive, but couldn't find the settings for making the file public, anyway, here is the Dropbox link for the zip file: https://www.dropbox.com/s/vl439so206rivpw/Minidump.zip

    Hope this helps. As a reference, I had downloaded an .exe a few weeks ago for Paragon HFS for Windows, which is the software used to read items for a Mac-specific external Hard drive. I am thinking that might have been the cause for the problems. I have already uninstalled the software.

    Thanks a lot for the help, Luigi and auggy!

     
  • Saturday, June 16, 2012 1:19 PM
     
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    The driver that appears to have caused the crashes is the gpt_loader.sys:

    BugCheck 1000009F, {4, 258, fffffa800990ca30, fffff80000b9c3d0}

    *** WARNING: Unable to verify timestamp for gpt_loader.sys
    *** ERROR: Module load completed but symbols could not be loaded for gpt_loader.sys
    Implicit thread is now fffffa80`0990ca30
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : partmgr.sys ( partmgr!PmQueryBusRelations+69 )

    The gpt_loader.sys, a Paragon driver, is dated Nov 18. 2010 so you could check with Paragon and see if an updated driver or fix is available


     
  • Monday, June 18, 2012 8:29 AM
     
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    Hi,

    ----------------------------------------------------------------------------------------------------------------

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x9F

    BugCheck 1000009F, {4, 258, fffffa800990ca30, fffff80000b9c3d0}

    *** WARNING: Unable to verify timestamp for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys

    -----------------------------------------------------------------------------------------------------------------

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is one discussion and an article can be referred to.

    mssmbios.sys

    http://www.dllsuite.com/Windows/Windows_7_Home_Premium_Edition__64-bit/list_m/mssmbios.sys.html

    bc code 1000009f

    http://answers.microsoft.com/en-us/windows/forum/windows_other-performance/bc-code-1000009f/cf7ebbe3-770d-450e-a363-051a615858c0

    Ivan-Liu

    TechNet Community Support