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Recurring BSOD's - IRQL_NOT_LESS_OR_EQUAL

Answered Recurring BSOD's - IRQL_NOT_LESS_OR_EQUAL

  • Monday, February 18, 2013 2:19 AM
     
     
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    Hello all, I have been getting this particular BSOD about once or twice a week, normally while the computer is idle and I'm not at it, but a few times while I've been working on documents/listening to music. They started after I got a new video card, processor, and case. 

    I've tried to cause the issue by running prime95 and intelburntest but I haven't been able to cause it on command. I have updated all the drivers I can think of, and I had no BSOD's before I got the new parts. I also updated my bios prior to installing the new hardware. I have tried adjusting the voltage on various components but that did not seem to affect the issue. I was hoping someone could help me with the issue.

    My computer specs:
    old                            -->                      new

    Radeon HD 5850                            Radeon HD 7850
    AMD Phenom ii 955 BE                    AMD fx-8320
    Asus M5A97 Evo
    Asus 550W power supply
    Western Digital 750gb black hard drive
    Windows 7 Pro 64-bit

     

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  • Monday, February 18, 2013 5:50 AM
     
     
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    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    Team Zigzag3143.com

    Dyami & Wanikiya -Team-ZigZag.

     
  • Monday, February 18, 2013 4:43 PM
     
     
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    Ahh yes, sorry about that. Here is the most recent dump file and msinfo32:

    https://skydrive.live.com/redir?resid=7D7455544E27B5C!132&authkey=!AA_umBsOSaVLUQU

     
  • Monday, February 18, 2013 8:50 PM
     
     
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    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.
    http://www.nirsoft.net/utils/driverview.html

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.

    Hope this helps, Gerry

     
  • Monday, February 18, 2013 9:36 PM
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    TDH

    this one crash (only one dmp) was caused by your cpuz136_x64.sys.  I would remove it (at least to test)

    MS-MVP 2010, 2011, 2012 Team ZigZag

     
  • Tuesday, February 19, 2013 12:15 AM
     
     
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    Okay, I have uninstalled CPU-Z and I have uploaded the event viewer files and the driver view file: https://skydrive.live.com/redir?resid=7D7455544E27B5C!154&authkey=!AJW7zxwW-kam8Sw
     
  • Tuesday, February 19, 2013 8:45 AM
     
     
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    I looked at the Event Viewer reports. I noted several interesting reports but it was not possible to say whether these were before or after CPU-Z was uninstalled. The computer needs to be rebooted and run for a little time afterwards before reviewing fresh copies of the logs.

    I see you have installed Soluto. I tried it and uninstalled. It did not add anything to what Event Viewer could give me and caused problems.

    Hope this helps, Gerry


     
  • Tuesday, February 19, 2013 5:39 PM
     
     
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    Alright, I uninstalled Soluto, I cleared my event viewer logs and will let my computer run for a while. Just to clarify I was receiving BSOD's before I ever installed CPU-Z.
     
  • Tuesday, February 19, 2013 5:59 PM
     
     
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    When did you install  CPU-Z?

    Hope this helps, Gerry

     
  • Tuesday, February 19, 2013 8:29 PM
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    TDT

    Obviously you upgraded from a prior OS to win 7 since the logs are continuous from 2008 till present.

    There are literally thousands of errors whose causes fall into 3-4 groups.

    First where did you get the original OS?  Did you buy it or download it?

    Have you run Malwarebyes?

    Have you run a checkdisk?

    These errors point to either malware, a HD issue, or a corrupt OS

    Please run mawarebytes, chkdsk, and a system check

    Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    http://www.malwarebytes.org/products

    A- CHKDSK /R /F:

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  when chkdsk tries to repair that sector  any data available on that sector might be lost.


    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.
    Do this for each hard drive on your system.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.
    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


     See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:
    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
    Copy/paste the results into your next post. 

    Please run a system file check

    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before successful
    Let us know the results from the report at the end

    Read here for more information
    http://support.microsoft.com/kb/929833 

    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Marked As Answer by Thatdudethere Thursday, February 21, 2013 9:19 PM
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  • Tuesday, February 19, 2013 9:24 PM
     
     
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    I got my operating system through the MSDNAA in 2009 through my high school. I have run MBAM multiple times, no malware found each time. I have also run the MSE scanner multiple times, with no malware found. I've already run chkdsk and sfc /scannow but I will again and post the results soon. I have NOT upgraded my operating system since i initially installed Windows 7 Pro in 2009, but my computer has had the time and date reset to January 1st, 2008 a couple times, so that may be where the errors are coming from. 

    Also, when reading up on my motherboard I found that ASUS initially told customers to get one of the new R 2.0 boards if they wanted to run Vishera (my current processor) but released bios afterwords that 'supported' it. Could this be contributing to my problems?

    I will upload the chkdsk results in a few minutes.

     
  • Wednesday, February 20, 2013 1:13 AM
     
     
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    CHKDSK results:

    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.                         

    CHKDSK is verifying files (stage 1 of 5)...
      571648 file records processed.                                          File verification completed.
      1196 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
      738436 index entries processed.                                         Index verification completed.
      0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
      571648 file SDs/SIDs processed.                                         Cleaning up 192 unused index entries from index $SII of file 0x9.
    Cleaning up 192 unused index entries from index $SDH of file 0x9.
    Cleaning up 192 unused security descriptors.
    Security descriptor verification completed.
      83395 data files processed.                                            CHKDSK is verifying Usn Journal...
      35866616 USN bytes processed.                                             Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
      571632 files processed.                                                 File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
      21203541 free clusters processed.                                         Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    Windows has made corrections to the file system.

     732469247 KB total disk space.
     646698328 KB in 484479 files.
        258240 KB in 83396 indexes.
             0 KB in bad sectors.
        698515 KB in use by the system.
         65536 KB occupied by the log file.
      84814164 KB available on disk.

          4096 bytes in each allocation unit.
     183117311 total allocation units on disk.
      21203541 allocation units available on disk.

    Internal Info:
    00 b9 08 00 4e aa 08 00 9b 5f 0f 00 00 00 00 00  ....N...._......
    35 0e 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  5...<...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    SFC /SCANNOW results: 

    Windows resource protection did not find any integrity violations.

     
  • Thursday, February 21, 2013 8:15 AM
     
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    Good news re SFC.

    CHKDSK did what was required.

    Now to use your computer to see how it "behaves."

    Should you get any more BSOD's upload the DMP'S for us to analyse please...

    Dyami & Wanikiya -Team-ZigZag.

     
  • Thursday, February 21, 2013 9:18 PM
     
     
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    Hmm, well I haven't had any BSODs yet, so that's a good sign. It's strange though, I've run chkdsk a few times before, any reason why it didn't fix the issue then?

    Oh well, thanks for the help guys.

     
  • Thursday, February 21, 2013 9:50 PM
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    TDT

    It may actually be indicating a HD that is failing.  The issue may have been fixed before and just keeps re-occurring.  Suggest you get the Utility from The HD manufacturer and run it to see if that is the case.

    MS-MVP 2010, 2011, 2012 Team ZigZag