Tuesday, October 02, 2012 9:00 PM
Hello! I have a user with Windows 7 Professional x64 and any time he tries to open Internet Explorer or Mozilla FireFox, the computer crashes and reboots. However, I installed Google Chrome remotely and it has no issues. Here is the error that is given when it starts up:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
The BSOD message in the title above was given prior to that. I went ahead and installed the latest driver package from NVIDIA, but clicking on these two browsers still does the same thing. Any ideas?
I have the .xml and .dmp file on my SkyDrive as well.
They are in a zip file called Error.zip.
- Edited by Rick Castello Tuesday, October 02, 2012 9:50 PM
Thursday, October 04, 2012 6:41 AMModerator
Regarding the error “BCCode: 116”, please refer to the following document:
Bug Check 0x116: VIDEO_TDR_ERROR
As the error may be related to the display driver, please double-check it.
Meanwhile, I noticed the issue occurs during opening Internet Explorer; please enable the setting “Use software rendering instead of GPU rendering” in Internet Options and see if it works.
How to enable or disable software rendering in Internet Explorer 9Thanks.
TechNet Community Support
- Marked As Answer by Rick Castello Friday, October 05, 2012 4:03 PM
Thursday, October 04, 2012 8:00 AM
We cannot access files on ypur Sky Drive unless you post a link to the files here. The files need to be shared with everyone.
What is your computer make and model? If not a branded computer what is your motherboard make and model?
Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.
Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.
Hope this helps, Gerry
Friday, October 05, 2012 4:05 PM
I actually tried the solution from Nicholas in Internet Options and it solved it the problem with Internet Explorer! However, Mozilla FireFox was doing the same thing so I checked it's version and it was version 12. I went ahead and upgraded to the most current (version 15) and it was able to come up. However, I noticed that the NVIDIA drivers crashed as well (He has a NVIDIA Quadro NVS 290) and is using a HP Compaq 6005 Pro Microtower running Windows 7 Professional 64-bit. I have the most recent drivers installed, so I'm not sure why there is a conflict. For now, everything is working however.
Thank you for the help.
Tuesday, October 09, 2012 8:27 PM
Here is an updated link with the Driver Report and System Export:
Wednesday, October 10, 2012 5:06 PM
Update the BIOS to version 1.17
Updating the BIOS
Running more than one anti-virus product can lead to conflicts. McAfee can be problematic and you seeto als have Trend Micro and Maslwarebyes.
Hope this helps, Gerry