Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
BOSD - 0x00000116 nvlddmkm.sys

Answered BOSD - 0x00000116 nvlddmkm.sys

  • Tuesday, October 02, 2012 9:00 PM
     
     
    Sign In to Vote
    0

    Hello! I have a user with Windows 7 Professional x64 and any time he tries to open Internet Explorer or Mozilla FireFox, the computer crashes and reboots. However, I installed Google Chrome remotely and it has no issues. Here is the error that is given when it starts up:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    116
      BCP1:    FFFFFA8005A41010
      BCP2:    FFFFF8800F166880
      BCP3:    0000000000000000
      BCP4:    000000000000000D
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1

    The BSOD message in the title above was given prior to that. I went ahead and installed the latest driver package from NVIDIA, but clicking on these two browsers still does the same thing. Any ideas?

    I have the .xml and .dmp file on my SkyDrive as well.

    They are in a zip file called Error.zip.


     

All Replies

  • Thursday, October 04, 2012 6:41 AM
    Moderator
     
     Answered
    Sign In to Vote
    0

    Hi,

    Regarding the error “BCCode: 116”, please refer to the following document:

    Bug Check 0x116: VIDEO_TDR_ERROR

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx

    As the error may be related to the display driver, please double-check it.

    Meanwhile, I noticed the issue occurs during opening Internet Explorer; please enable the setting “Use software rendering instead of GPU rendering” in Internet Options and see if it works.

    How to enable or disable software rendering in Internet Explorer 9

    http://support.microsoft.com/kb/2528233

    Thanks.

    Nicholas Li

    TechNet Community Support

    • Marked As Answer by Rick Castello Friday, October 05, 2012 4:03 PM
    •  
     
  • Thursday, October 04, 2012 8:00 AM
     
     
    Sign In to Vote
    0

    We cannot access files on ypur Sky Drive unless you post a link to the files here. The files need to be shared with everyone.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Please download and run Driver View and upload a copy of the report it produces to your Sky Drive.

    http://www.nirsoft.net/utils/driverview.html

    Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here.

    Hope this helps, Gerry

     
  • Friday, October 05, 2012 4:05 PM
     
     
    Sign In to Vote
    0

    https://skydrive.live.com/embed?cid=129AD55602C5E9D9&resid=129AD55602C5E9D9%21194&authkey=AFnd_G4u8DRVHr4

    I actually tried the solution from Nicholas in Internet Options and it solved it the problem with Internet Explorer! However, Mozilla FireFox was doing the same thing so I checked it's version and it was version 12. I went ahead and upgraded to the most current (version 15) and it was able to come up. However, I noticed that the NVIDIA drivers crashed as well (He has a NVIDIA Quadro NVS 290) and is using a HP Compaq 6005 Pro Microtower running Windows 7 Professional 64-bit. I have the most recent drivers installed, so I'm not sure why there is a conflict. For now, everything is working however.

    Thank you for the help.

     
  • Tuesday, October 09, 2012 8:27 PM
     
     
    Sign In to Vote
    0

    Here is an updated link with the Driver Report and System Export:

    https://skydrive.live.com/embed?cid=129AD55602C5E9D9&resid=129AD55602C5E9D9%21196&authkey=ALIn-qW4pt7AD5A

     
  • Wednesday, October 10, 2012 5:06 PM
     
     
    Sign In to Vote
    0

    Update the BIOS to version 1.17
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4024580&prodTypeId=12454&prodSeriesId=4024563&swLang=13&taskId=135&swEnvOID=4059#120

    Updating the BIOS

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00007682&lang=en&cc=us&taskId=101&contentType=SupportFAQ&prodSeriesId=4024563&prodTypeId=12454

    Running more than one anti-virus product can lead to conflicts. McAfee can be problematic and you seeto als have Trend Micro and Maslwarebyes.

    Hope this helps, Gerry