Blue Screen - BSOD-Windows 7 enterprise ..DMP file attached
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Saturday, January 26, 2013 12:16 PM
Hi all,
Need help in checking dmp files. Getting the occasional BSOD. I am guessing its related to my graphics card.
https://www.dropbox.com/s/hxnf5pqzpgd6j14/012613-22978-01.dmp
https://www.dropbox.com/s/yo5mfwigbelrdcx/012613-26488-01.dmp
Thanks for assistance
All Replies
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Saturday, January 26, 2013 1:05 PM
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006fdb010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fbdd630, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+ade630
fffff880`0fbdd630 4055 push rbp
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`050d1a48 fffff880`0f05d000 : 00000000`00000116 fffffa80`06fdb010 fffff880`0fbdd630 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`050d1a50 fffff880`0f030867 : fffff880`0fbdd630 fffffa80`0952d000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`050d1a90 fffff880`0f05ce0f : 00000000`ffffd84d 00000000`00000080 fffffa80`06fdb010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`050d1b40 fffff880`02deeec1 : fffffa80`08b55400 00000000`00000080 00000000`00000000 fffffa80`09528010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`050d1bc0 fffff800`03527e5a : 00000000`04ae733c fffffa80`0955e200 fffffa80`066769e0 fffffa80`0955e200 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`050d1c00 fffff800`03281d26 : fffff800`03403e80 fffffa80`0955e200 fffff800`03411cc0 006f0074`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`050d1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+ade630
fffff880`0fbdd630 4055 push rbp
SYMBOL_NAME: nvlddmkm+ade630
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 506b3099
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
-------------------------------------------------------------------------------------------------------------------------------------------------------------Bug Check 0x116 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx
The Blue Screen by ( nvlddmkm.sys ) ,
Nvlddmkm.sys file information
The process known as NVIDIA Windows Kernel Mode Driver (version 191.07, 186.27) or NVIDIA Compatible Windows Vista Kernel Mode Driver (version 158.18, 169.28) or NVIDIA Compatible Windows (version 2000 Miniport Driver, Version 100.65, 2000 Miniport Driver, Version 98.12) belongs to software NVIDIA Windows Kernel Mode Driver or NVIDIA Compatible Windows Vista Kernel Mode Driver or NVIDIA Compatible Windows (version 2000 Miniport Driver) by NVIDIA (www.nvidia.com).** Please Update you Graphic Card (NVIDIA) to the latest version it solve your blue screen, if you have the latest version , install the previous version you have.
Regards,
MCT / MCITP / MCTS / MCSA / MCSE / C|EH / CCNA
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Saturday, January 26, 2013 5:29 PMModerator
"It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".
Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.
As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.
If playing with video driver versions hasn't helped, make sure the box is not overheating.
Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.
If so, it might be as simple as dust buildup and subsequently inadequate cooling.
I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
MS-MVP 2010, 2011, 2012 Team ZigZag
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Sunday, January 27, 2013 1:42 AMThanks for helping out
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Sunday, January 27, 2013 1:49 AM
Hello there,
Thanks for the input but i would say i use HWMonitor and i constantly see temperatures fluctuating between 40 to 55 degree Celsius depending on activity usage.
Not sure if those are acceptable temperatures given i live in a temperate country where room temperatures are around 26-28 degree Celsius
Regards
- Edited by yjchan Sunday, January 27, 2013 1:49 AM
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Sunday, January 27, 2013 5:22 PMModeratorHave you tried the other things like re-installing the newest driver, and if that doesnt work rolling it back to an older one?
MS-MVP 2010, 2011, 2012 Team ZigZag
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Monday, January 28, 2013 1:28 AMya i updated the driver, its working now thanks
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Monday, January 28, 2013 7:58 AMyou're welcome :)
MCT / MCITP / MCTS / MCSA / MCSE / MCP / C|EH / CCNA
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Saturday, February 02, 2013 1:47 AM
Hi i update the driver , it was fine for a few days. But just now while i was playing CS GO, the crash happened again. Could it be a case of graphic card overheating?
https://www.dropbox.com/s/o6z0vu9wk8dz8wm/020213-34211-01.dmp
Thanks all
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Saturday, February 02, 2013 5:41 PM
Hi i update the driver , it was fine for a few days. But just now while i was playing CS GO, the crash happened again. Could it be a case of graphic card overheating?
https://www.dropbox.com/s/o6z0vu9wk8dz8wm/020213-34211-01.dmp
Thanks all
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007511010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005239b10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
nvlddmkm+993b10
fffff880`05239b10 4055 push rbp
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT ****************************
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`02b98a48 fffff880`0413f000 : 00000000`00000116 fffffa80`07511010 fffff880`05239b10 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`02b98a50 fffff880`04112867 : fffff880`05239b10 fffffa80`09732000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`02b98a90 fffff880`0413ee0f : fffffa80`ffffd84d 00000000`00000000 fffffa80`07511010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`02b98b40 fffff880`04037ec1 : fffffa80`08113c70 00000000`00000080 00000000`00000000 fffffa80`09776010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`02b98bc0 fffff800`03733e5a : 00000000`05a01f99 fffffa80`089138b0 fffffa80`066769e0 fffffa80`089138b0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`02b98c00 fffff800`0348dd26 : fffff800`0360fe80 fffffa80`089138b0 fffff800`0361dcc0 00000000`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`02b98c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+993b10
fffff880`05239b10 4055 push rbp
SYMBOL_NAME: nvlddmkm+993b10
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 50b97852
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
-------------------------------------------------------------------------------------------------------------------------------------------------Bug Check 0x116 : http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx
** The Blue Screen caused by your Graphic Card Driver, Please Update your Graphic Card Driver to the latest version it solve your Blue Screen, if you have the latest version you should install previous version of your driver.
Regards,
MCT / MCITP / MCTS / MCSA / MCSE / MCP / C|EH / CCNA
- Edited by Las D. Rashid Saturday, February 02, 2013 5:42 PM
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Sunday, February 03, 2013 7:09 AMModeratorWhats the date on the "new" driver? If the new driver hasnt helped the next step is to monitor the temps. You can download cpu-z, and gpu-z (both free) and keep an eye on the temps. If that doesnt do the trick next step is to examine the PSU.
MS-MVP 2010, 2011, 2012 Team ZigZag
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Sunday, February 03, 2013 1:18 PM
Hi,
Thks for helping but what do you mean by examine the PSU? Im sure the driver is the latest and temperatures are within normal range.
Thanks
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Sunday, February 03, 2013 1:38 PM
Currently i have disconnected the vga cable and i m using the motherboard graphics instead. Could it be a chance of incompatibility of windows 7 enterprise(64 bit) which is the OS i m running on?
Thanks again
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Monday, February 04, 2013 2:59 AMModerator
Again
Whats the date on the driver? Have you downloaded cpu-z & gpu-z?
MS-MVP 2010, 2011, 2012 Team ZigZag
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Monday, February 04, 2013 5:08 AM
yes i have downloaded cpuz and gpuz.. they are running in the background. My date of the driver is 3/12/2012..the version is 310.70.Previously i installed a more updated driver 310.90 but the system will crash and roll back the driver to 310.70. However, the system still crashes at 310.70 occasionally.
https://www.dropbox.com/s/4dse1w38iyn4wb0/graphic%20card.png
Thanks
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Tuesday, February 05, 2013 3:09 AMModerator
Nice picture
From all the previous I suspect it was and is an issue with the video. That could be the driver, power, heat, the video card itself.
What were the temPs?
What PSu do you have?
What video card?
MS-MVP 2010, 2011, 2012 Team ZigZag
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Tuesday, February 05, 2013 9:11 AM
Temperature ranges from around 38 degree Celsius to 70 degree Celsius depending on load.
PSU is cooler master slient pro M2 520W
Card is nvidia gtx550 ti
Thanks
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Monday, February 11, 2013 3:50 PM
The strange thing is that once i changed from using the vga port of the graphic card to the hdmi port, the problem no longer occurs. Could it be the vga port problem?
Thanks
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Saturday, February 16, 2013 11:54 AM
The strange thing is that once i changed from using the vga port of the graphic card to the hdmi port, the problem no longer occurs. Could it be the vga port problem?
Thanks
Any [possiblle explanation for this?
Cheers
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