Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
MBAM - Clients not sending data to server

Proposed Answer MBAM - Clients not sending data to server

  • Thursday, October 27, 2011 8:28 PM
     
     
    Sign In to Vote
    0

    I am trying to setup MBAM, but I'm having problems getting clients to send data to the server.  We have a separate database than the MBAM server.

    On clients in the event viewer under the Application logs for MBAM I'm seeing the following error:

    --------------------------------------------------------------

    An error occurred while sending encryption status data.

    Error code:

    0x803d0013

    Details:

    A message containing a fault was received from the remote endpoint.

    -----------------------------------------------------------------------------

    On the server I am not seeing any errors.  I have also seen this link http://support.microsoft.com/kb/2612822, which is a similar problem but I've already tried setting that registry key on the server and rebooting the server to rule that out.

    Does anyone know what else I can check on the server to see why this is failing?

     

All Replies

  • Monday, November 07, 2011 10:01 PM
     
     Proposed Answer
    Sign In to Vote
    0

    Certain things to check:

     Set this key on client:

    HKLM\Software\Microsoft\MBAM

    NoStartupDelay = 1

    Questions for you:

    1. Did you encrypt your volume using MBAM?

    or

    The volume is already bitlocker encrypted and now you installed MBAM agent?

    Also if the volume was already encrypted, in controlpanel do you see the volume as encrypted under bitlocker management solution.

    If you set the no startup delay key, and stop and start the MBAM agent, you should see the agent will start the process again and push the key for a machine if volume is already encrypted.

    We push the reg keys once you hit the next client wake up frequency,

    I hope this helps.

    Manoj Sehgal
    • Proposed As Answer by Gaurav Ranjan Thursday, November 22, 2012 9:59 AM
    •  
     
  • Thursday, November 10, 2011 7:02 AM
     
     
    Sign In to Vote
    0

    Same problem i am facing with MBAM client.

    i found the in Event Viewer >> Applications and Services Logs >> Microsoft >> Windows >> MBAM

    in Admin Log getting warning :- The computer is exempted from encryption Machine's hardware status : Unknown

    Event ID : 11

     
  • Monday, November 14, 2011 9:54 PM
     
     Proposed Answer
    Sign In to Vote
    0

    Go on MBAM console and make this machine as compatible in Hardware tab.

    Also on Win7 client do this, open regedit, go to

    HKLM\software\microsoft\MBAM\HWExemptionType

    Change the value of HKLM\software\microsoft\MBAM\HWExemptionType from 0 to 2.

    O = unknown

    2= compatible.

    Restart the MBAM client agent service.

    Manoj Sehgal
    • Proposed As Answer by Gaurav Ranjan Tuesday, November 27, 2012 1:20 PM
    •  
     
  • Wednesday, May 30, 2012 4:44 PM
     
     
    Sign In to Vote
    0

    Hi Allan 

    I am facing same issue , Did you Find any Solution ? kindly Share ...

    Thanks 

     
  • Thursday, June 14, 2012 3:01 PM
     
     
    Sign In to Vote
    0

    The first thing to do with MBAM is to be patient, the first client registration can take a lot of time.

    When the hardware status is "compatible" you can modify the registry key ClientWakeUpFrequency to 5 in HKLM/Software/Policies/Microsoft/FVE/MDOPBitlockerManagement/ restart the agent and wait few minutes, the prompt will appears.