Can not get my contacts into Outlook (2007) as an Address Book after loading Windows 7.
- My contacts are in Outlook. When I go to properties on the Outlook Contacts then to the Address Book tab, It tells me to check the box below to place my Contacts into the address Book. Unfortunately, that box is greyed out and won't accept the "Check". I am the administrator.
Answers
Hi Unstart,
I suspect this issue is caused by damaged profile. Could you please create a new profile in Outlook to test if the problem persists in the new profile?Note: A new Profile is a new environment for us to use Outlook. Creating new Profile will not do any damage to the old Profile.
1. On the Start menu, click Control Panel.
2. Click View by large icons, and then click the Mail icon.
3. In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used check box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile, and then click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
8. Select the appropriate server type for your new e-mail account, and then click Next.
9. Fill in the appropriate information as prompted to configure the account again, and then click Next.
10. Click OK.
11. Restart Outlook and select the new profile in the popup window.
For more information, we might follow the article below:
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/Is the problem resolved now? If so, we can import the original data to the new profile. Please refer to the following article:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/kb/q287070/Restore items in a data file
http://office.microsoft.com/en-us/outlook/HP030823591033.aspx
Note: the above two articles also apply to Outlook 2007.
Hope it helps.- Marked As Answer byRobinson ZhangMSFT, ModeratorMonday, November 16, 2009 6:19 AM
All Replies
- Unstart, can you help us understand exactly what your problem is?
In Outlook 2007, you can click on your Contacts tab from the Navigation Pane on the left (depending on how your view is setup).
Are you contacts displaying here?
What is prompting you to check the Outlook Address Book tab?
What is not working as expected?
Thanks. Hi Unstart,
I suspect this issue is caused by damaged profile. Could you please create a new profile in Outlook to test if the problem persists in the new profile?Note: A new Profile is a new environment for us to use Outlook. Creating new Profile will not do any damage to the old Profile.
1. On the Start menu, click Control Panel.
2. Click View by large icons, and then click the Mail icon.
3. In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used check box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile, and then click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
8. Select the appropriate server type for your new e-mail account, and then click Next.
9. Fill in the appropriate information as prompted to configure the account again, and then click Next.
10. Click OK.
11. Restart Outlook and select the new profile in the popup window.
For more information, we might follow the article below:
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
http://support.microsoft.com/kb/829918/Is the problem resolved now? If so, we can import the original data to the new profile. Please refer to the following article:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/kb/q287070/Restore items in a data file
http://office.microsoft.com/en-us/outlook/HP030823591033.aspx
Note: the above two articles also apply to Outlook 2007.
Hope it helps.- Marked As Answer byRobinson ZhangMSFT, ModeratorMonday, November 16, 2009 6:19 AM
- You were right. I followed you instruction and now all my contacts are being "bombed" with emails. Thanks.
