Scans are garbled
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Friday, January 27, 2012 1:09 AM
Scanner doesn't work in W7 so I tried XP mode. Works but the scans are partly garbled. Anyone dealt with something like this? I'm going to try going thru a USB 1 hub to slow it down and see if that helps but that's probably not the problem.
W7 32bit. CTS LS100 check scanner. Dedicated bank software to talk to it I have to use. The bank's solution is to take their scanner that has monthly fees with it.
- Edited by Njem Friday, January 27, 2012 1:17 AM
All Replies
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Tuesday, January 31, 2012 5:51 AMModerator
It sounds this scanner is incompatible with Windows 7. I recommend you contact the manufacture for more help.
Regards,
Miya
Miya Yao
TechNet Community Support
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Tuesday, January 31, 2012 5:23 PMI already said it doesn't work in W7. That's the first thing I said. That's why I tried it in XP Mode. And it works in XP mode except that the image comes through partly garbled. Do you have any suggestions on that? I did try running it through a USB 1 hub to slow down communication and it had no effect.
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Tuesday, January 31, 2012 7:01 PMHave you checked to see if you can get the Windows 7 drivers? According to the current brochure @ http://ctselectronics.ctsgroup.it/product/cheque-processing-readers/ls100.html there are Windows 7 driver available, both 32-bit and 64-bit.
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Tuesday, January 31, 2012 7:01 PM
Are you using a twain compliant driver?
Have you also asked in the XP Hardware and Drivers forum at
http://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware?tab=all
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
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