Mail App fails to launch
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Tuesday, August 28, 2012 10:10 AM
On cold start the Mail app works fine (both as a live Tile and ans an app). After a couple of hours though only the live tile functionality remains but when i try to open the app, it closes down after a couple of seconds. Checking the event viewer, all it says is that the Mail app has failed to start in the allotted time.
Is there a way to see what is causing the Mail app to crash?
All Replies
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Wednesday, August 29, 2012 6:42 AMModerator
Hi,
According to your description, I suggest to perform these tests to troubleshoot the issue:
1 Temporary remove all third party tools and programs
2 Reinstall Mail App, you can remove it from start menu and reinstall it from APP Store.
3 Create a new user account and login for test.
Hope that helps.
Leo Huang
Leo Huang
TechNet Community Support
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Thursday, August 30, 2012 6:24 PM
Uninstalled everything and now a new error has popped up in the event viewer:
Problem signature:
P1: microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe
P2: Microsoft.WindowsLive.Mail
P3: f19a
P4: 8
P5: ms-appx://microsoft.windowscommunicationsapps/ModernMail/Components/ReadingPane/PrintHandler.js
P6: 1_2985
P7:
P8:
P9:
P10:
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Friday, August 31, 2012 5:59 AMModerator
The event logs only shows mail app crash, but cannot find the reason about it.
So I suggest to create another administrator account and login to see if the same issue occurs.
If the issue persists, try to refresh your Windows 8.
Leo Huang
Leo Huang
TechNet Community Support
- Marked As Answer by AlthalusDGr8 Saturday, September 01, 2012 1:00 PM
- Unmarked As Answer by AlthalusDGr8 Saturday, September 01, 2012 1:00 PM
- Marked As Answer by AlthalusDGr8 Saturday, September 01, 2012 1:02 PM
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Saturday, September 01, 2012 1:02 PM
Created another Admin account but still did not solve the issue.
Tired also deleting the folder where the APP is located ( i know you should not probably do that but wanted to see if it works) but then it does not re install.
Now after a full refresh everything seems to be working for now.
- Proposed As Answer by AnthonyDa Saturday, September 01, 2012 1:39 PM
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Tuesday, September 11, 2012 4:42 AM Found what was causing the issue. It seems when Raptr program is running, it causes both the pictures and the Mail app to freeze somehow.Closing the program, those 2 start working again
- Marked As Answer by Leo HuangMicrosoft Contingent Staff, Moderator Tuesday, September 11, 2012 5:26 AM
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Monday, October 29, 2012 4:17 PMThanks AlthalusDGr8! Raptr was what was causing my issue, too. What a weird incompatibility. I'm glad you figured it out!
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