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How to Resolve Messaging App Connection Issue

Proposed How to Resolve Messaging App Connection Issue

  • Wednesday, September 26, 2012 2:48 PM
     
     
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    In Windows 8 RTM I'm running Windows Live Messenger and it connects properly.

    While it worked a few days ago, I am presently getting the following error when I try to connect via the Messaging App.

    We couldn't send a message because you are not signed in.

    When I right-click, the Status menu is grayed out.

    In the upper left it says Getting info, though in the upper right it says Connected to Messenger.

    Even more confusing, two of my contacts are showing up as Available, Messenger.

    Closing the app, by grabbing the top and dragging down, or by right clicking and closing the app from the app switching menu, does not resolve the issue either.

    Any suggested next steps?

    "We're all in it together, kid." - Harry Tuttle, Heating Engineer

     

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  • Friday, September 28, 2012 8:54 AM
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    Hi,

    If you switch to Messaging app, please wait for a while and then send a messenger for a test.

     

    Niki Han

    TechNet Community Support

     
  • Monday, October 01, 2012 3:01 PM
     
     
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    It's working now - but only after a reboot - and it wasn't working initially after the reboot.

    "We're all in it together, kid." - Harry Tuttle, Heating Engineer

     
  • Tuesday, October 02, 2012 5:18 PM
     
     
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    Hi,

    If you switch to Messaging app, please wait for a while and then send a messenger for a test.

     

    Niki Han

    TechNet Community Support

    That's the problem, it never ever connects. You have to reboot in order for it to stop 'Getting info' and be able to send/receive messages.

    I'm typically finding this issue after long periods of inactivity, but it's random at best.  I'll wake up some days and it's fine, others and it's toast.

    Killing the app in Task Manager does nothing, reboot seems to be the only resolution.

    Machine details:  Lenovo T510 with clean Win 8 Enterprise, domain joined. Lenovo Patch, System Interface and Power Management drivers installed (no Lenovo utilities).

     
  • Monday, October 08, 2012 11:37 PM
     
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    Luckily you don't *have* to reboot.

    This has been a long standing Windows Live issue for me as well. I used to have to kill the wlcomm.exe app. Luckily it looks like this app still exists in Windows 8. It obviously goes by a different name.

    First close the Messenger app normally. Open Task Manager -> Details tab. Find LiveComm.exe and click End Task. Reopen the Messenger app. Type away. No reboot or logout necessary :>.

    w0rd-driven

    • Proposed As Answer by Jeremy Brayton Wednesday, October 10, 2012 11:26 PM
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  • Wednesday, October 17, 2012 12:53 PM
     
     
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    First close the Messenger app normally. Open Task Manager -> Details tab. Find LiveComm.exe and click End Task. Reopen the Messenger app. Type away. No reboot or logout necessary :>.

    I had the opportunity to attempt this today. It didn't work for me. Here we go with the reboot.

    "We're all in it together, kid." - Harry Tuttle, Heating Engineer

     
  • Monday, April 08, 2013 9:21 PM
     
     
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    I am experiencing the same behavior.  Waiting does not solve the problem.  Ending the process and restarting messaging does not solve the problem.