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update not working

Locked update not working

  • Friday, May 04, 2012 9:08 AM
     
     
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    im not sure  if its due to the consumer preview or not, but windows update no longer works for me. This wasn't a problem before I installed the preview, but no every time it wants to update it says error code 80070002

    I've tried searching for a solution and have attempted to do the whole stopping update, deleting files then starting it again thing, but it didnt work, so is there any way to help me?

       

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    • Friday, May 04, 2012 2:50 PM
       
       
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      Microsoft cautions you not to install this preview version on any computer you need to use for anything else. It should be run on a test machine until it is released commercially. This is only one of many features the preview version will cause if you are trying to use it for anything other than messing around and seeing if you might want to upgrade your other machine when it become available.
         
      • Friday, May 04, 2012 10:32 PM
        Answerer
         
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        Hi,

        error code 80070002 = object/dir not found:

        C:\Users\Andre>err 80070002
# for hex 0x80070002 / decimal -2147024894 :
  COR_E_FILENOTFOUND                                            corerror.h
# MessageText:
  DIERR_NOTFOUND                                                dinput.h
  DIERR_OBJECTNOTFOUND                                          dinput.h
  STIERR_OBJECTNOTFOUND                                         stierr.h
# 4 matches found for "80070002"

        to see the cause of Windows Vista, 7 and Win8 update failures, we must look for error messages in the following log files:

        Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

        André

        [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

        "A programmer is just a tool which converts caffeine into code"

           
        • Tuesday, May 08, 2012 6:01 AM
          Moderator
           
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          Try to clear the SoftwareDistribution folder. Refer to:

          Error code 0X80248007 when you try to use Windows Update or Microsoft Update to install updates
          http://support.microsoft.com/kb/958046

          Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”