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System service exception on windows 8

Answered System service exception on windows 8

  • Sunday, February 24, 2013 9:10 AM
     
     
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    i have got toshiba laptop with windows 8 and amd processor . Bit it often get  restart showing system service exception.

     I it cannot install the following updates

    Security Update for Windows 8 for x64-based Systems (KB2753842)

    Installation date: ‎2/‎22/‎2013 7:45 PM

    Installation status: Failed

    Error details: Code 80073712

    Update type: Important

    A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

    More information: 
    http://go.microsoft.com/fwlink/?LinkId=271624

    Help and Support: 
    http://support.microsoft.com

     

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  • Sunday, February 24, 2013 7:34 PM
    Answerer
     
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    80073712 means the WinSxS folder is damaged. Open a command prompt (cmd.exe) with admin rights [1] and run this new DISM command [2] to fix this corruption:

    DISM /Online /Cleanup-Image /RestoreHealth



    The system service exception is a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [3] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [4][5] to generate dumps.

    If you want to analyze them your own, check those videos [6][7] and read this KB article [8]

    André

    [1] http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
    [2] http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [4] http://support.microsoft.com/kb/254649
    [5] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [6] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [7] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [8] http://support.microsoft.com/kb/315263

    "A programmer is just a tool which converts caffeine into code"

     
  • Monday, February 25, 2013 5:59 PM
     
     
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    I tried this proposed solution only to find that the string DISM /Online /Cleanup-Image /RestoreHealth was not a valid command
     
  • Monday, February 25, 2013 7:54 PM
    Answerer
     
     
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    For me it works. Post a screenshot of the cmd Windows where you try to run the command.

    "A programmer is just a tool which converts caffeine into code"

     
  • Tuesday, February 26, 2013 3:44 AM
     
     
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    Unfortunately I am unable to post a screenshot nor can I link to photobucket until my account has been 'verified' (even though I signed in with my Windows live hotmail account). The problem now is, how do I get 'verified'?
     
  • Tuesday, February 26, 2013 5:29 AM
    Answerer
     
     
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    do you use Windows7 or 8? The function is new to Win8.

    "A programmer is just a tool which converts caffeine into code"

     
  • Thursday, February 28, 2013 2:21 PM
     
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    hi, please help me, i've got the same message. my laptop is new, and has windows 8 OS. just today, it crashed 12 times (and counting). by the way, here is the linnk: <iframe src="https://skydrive.live.com/embed?cid=9A33FBEFCEB8791D&resid=9A33FBEFCEB8791D%21108&authkey=AAMrzJ7lqJSWTYs" width="98" height="120" frameborder="0" scrolling="no"></iframe>

    80073712 means the WinSxS folder is damaged. Open a command prompt (cmd.exe) with admin rights [1] and run this new DISM command [2] to fix this corruption:

    DISM /Online /Cleanup-Image /RestoreHealth



    The system service exception is a bugcheck. A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28v=vs.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [3] folder and post a link here.

    If you can't see dmp files, make sure your Windows is configured correctly [4][5] to generate dumps.

    If you want to analyze them your own, check those videos [6][7] and read this KB article [8]

    André

    [1] http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
    [2] http://blogs.technet.com/b/joscon/archive/2012/09/26/fixing-component-store-corruption-in-windows-8-and-windows-server-2012.aspx
    [3] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    [4] http://support.microsoft.com/kb/254649
    [5] http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
    [6] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-15-WinDbg-Bugchecks
    [7] http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-16-WinDbg-Driver-Verifier, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-17-WinDbg-Driver-Verifier-Part-2, http://channel9.msdn.com/Shows/Defrag-Tools/Defrag-Tools-18-WinDbg-Driver-Verifier-Part-3
    [8] http://support.microsoft.com/kb/315263

    "A programmer is just a tool which converts caffeine into code"


     
  • Thursday, February 28, 2013 8:52 PM
    Answerer
     
     Answered Has Code
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    @phbilgera

    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000008ce0c000, Address of the instruction which caused the bugcheck
Arg3: fffff8801b8d7fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

FAULTING_IP: 
+0
00000000`8ce0c000 ??              ???

CONTEXT:  fffff8801b8d7fc0 -- (.cxr 0xfffff8801b8d7fc0)
rax=0000000000000000 rbx=fffff901000bc010 rcx=ffffffffffffffff
rdx=fffff8801b8d8a00 rsi=fffff901041bf010 rdi=fffff901041bf010
rip=000000008ce0c000 rsp=fffff8801b8d89c8 rbp=fffff8801b8d8ad0
 r8=fffff8801b8d8a70  r9=0000000000008000 r10=fffff88000993b20
r11=fffffa8008323130 r12=0000000000000000 r13=0000000000008000
r14=0000000000000000 r15=fffff90104544ad0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
00000000`8ce0c000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960000fa466 to 000000008ce0c000

STACK_TEXT:  
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!KiDispatchException
nt!KiExceptionDispatch
nt!KiPageFault
0x0
win32k!SURFACE::bDeleteSurface
win32k!NtGdiDeleteObjectApp
nt!KiSystemServiceCopyEnd
0x0



IMAGE_NAME:  win32k.sys

FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

    Update the GPU driver. You use an old AMD driver. Try the 13.2:


    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx

    "A programmer is just a tool which converts caffeine into code"

     
  • Friday, March 01, 2013 1:48 AM
     
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    @phbilgera

    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 000000008ce0c000, Address of the instruction which caused the bugcheck
Arg3: fffff8801b8d7fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.

FAULTING_IP: 
+0
00000000`8ce0c000 ??              ???

CONTEXT:  fffff8801b8d7fc0 -- (.cxr 0xfffff8801b8d7fc0)
rax=0000000000000000 rbx=fffff901000bc010 rcx=ffffffffffffffff
rdx=fffff8801b8d8a00 rsi=fffff901041bf010 rdi=fffff901041bf010
rip=000000008ce0c000 rsp=fffff8801b8d89c8 rbp=fffff8801b8d8ad0
 r8=fffff8801b8d8a70  r9=0000000000008000 r10=fffff88000993b20
r11=fffffa8008323130 r12=0000000000000000 r13=0000000000008000
r14=0000000000000000 r15=fffff90104544ad0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
00000000`8ce0c000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960000fa466 to 000000008ce0c000

STACK_TEXT:  
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!KiDispatchException
nt!KiExceptionDispatch
nt!KiPageFault
0x0
win32k!SURFACE::bDeleteSurface
win32k!NtGdiDeleteObjectApp
nt!KiSystemServiceCopyEnd
0x0



IMAGE_NAME:  win32k.sys

FAILURE_BUCKET_ID:  0x3B_win32k!SURFACE::bDeleteSurface

    Update the GPU driver. You use an old AMD driver. Try the 13.2:


    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst132BetaDriver.aspx

    "A programmer is just a tool which converts caffeine into code"

    Thank you very much, may I know how can I update the GPU driver? Thanks. :)

     
  • Friday, March 01, 2013 5:35 AM
    Answerer
     
     
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    follow my link, download and install this driver.

    "A programmer is just a tool which converts caffeine into code"