Sign in
 
HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums
Windows Client >
> 
> 
Win 8 crashes at least once a day

Proposed Answer Win 8 crashes at least once a day

  • Friday, May 04, 2012 3:14 AM
     
     
    Sign In to Vote
    0
    Everything becomes unresponsive except the ability to move the mouse around. The Start Button/ctrl-alt-dlt works but once I do either, I can only click the mouse three times before Windows makes a short beep and then everything freezes needing a reboot. There doesn't seem to be any particular activity that causes it, it happens when I'm browsing, when I'm watching a movie or even when it's just sitting idle. It's been happening ever since I installed the consumer preview weeks ago.
     

All Replies

  • Friday, May 04, 2012 6:27 AM
     
     
    Sign In to Vote
    0

    If you try hard it will crash even more often. Page error in non page area is what I get most often

    G

     
  • Friday, May 04, 2012 10:24 PM
    Answerer
     
     Proposed Answer
    Sign In to Vote
    0

    A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

     
  • Saturday, May 05, 2012 12:29 AM
     
     Proposed Answer
    Sign In to Vote
    0

    Check your memory.  Bad memory is a common cause of BSOD issues.  What is even more surprising, is the how commonality of bad memory modules.

     

    Windows 7/8 has a built in memory checker; however, for a more thorough check, head on over to http://www.memtest.org/ or http://www.memtest86.com/.  Download the ISO, burn to disk or load to USB thumb drive, boot and allow the check to finish.  Believe me, there will be no doubt if the check fails.

     
  • Tuesday, May 08, 2012 5:50 AM
    Moderator
     
     
    Sign In to Vote
    0

    Temporarily uninstall antivirus and check the result.

    The issue may be caused by incompatible drivers. Read teh mini dump and see if you can find some clues.

    How to read the small memory dump files that Windows creates for debugging
    http://support.microsoft.com/kb/315263

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”