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Azure VM Role Instance is restarting.

已答复 Azure VM Role Instance is restarting.

  • Thursday, May 03, 2012 5:43 AM
     
     
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    Hi,

    We have deployed a VM role and we observed that the instance restarts sometimes and is not stable. We connected to the instance remotely and we could see that there was a notification that the Activation period for Windows has expired. We activated the Windows licence and since then the VM role is stable and has not restarted. 

    We referred to the following forum for this issue.

    http://social.msdn.microsoft.com/Forums/en-US/windowsazuretroubleshooting/thread/814492de-00f1-4fd4-be30-71f38d4378aa 

    According to the forum, the notification for Activation of Windows does not affect the functionality of the role. However, it is not the case for us. 

    Please if you could provide probable reasons why role is restarting if windows license is not activated. 

     

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  • Thursday, May 03, 2012 10:25 AM
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    Hi,

    I am not sure, if you select "Check Activation Later" in Windows Activation dialog, does your VM role still restart sometimes? If so, You can contact our support for this issue on:https://support.microsoft.com/oas/default.aspx?gprid=14928&st=1&wfxredirect=1&sd=gn.  Because this is Azure Platform issue, you do not need provide extra Windows system license for that.

    Another thing is please try to provide 2 or more instances of VM role, extra instances can help to partake request from external, and as a backup, if one of instances has been crash or restating, another instance can provide your service not interrupt.

    Hope this helps.

    Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact msdnmg@microsoft.com Microsoft One Code Framework

     
  • Friday, May 04, 2012 4:58 AM
     
     
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    Hi Arwind,

    Thank you for your quick reply. 

    We have already selected the option to Activate the Windows license on the VM role instance. The license is now active for 180 days. Hence, now we cannot try selecting 'Check Activation later'. After activating the license, the role has not restarted.

    So, we want to figure out why the role has not restarted after we activated the license. We also wanted to know that when the license will again expire after 180 days, will the role begin restarting again?

    Please if you can provide any pointers on this.

     
  • Monday, May 07, 2012 8:14 AM
     
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    Check out http://msdn.microsoft.com/en-us/library/windowsazure/gg433107.aspx  -VM role licencing is included in the computing hour price so customer shall not be required to do that.  You might get the activation prompt but that by no means shall cause any stability issue.

    Although your VM role's problem was gone since you activated the OS, so far we cannot say the consequence in between.  If you can reproduce the problem (maybe by redeploying ) , please raise a technical service request at http://www.windowsazure.com/en-us/support/contact/ and have the VM instance examined. I don't see any known issue that can cause your problem. So the investigation may take a lot of effort. That level of diagnostic needs a tracked case.

    If your question are finally answered by the service request,  please come back and share the knowledge here so that others can benifit from it.

    ================

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thanks & Regards,

    Emma

    Microsoft Online Community Support

     
  • Wednesday, May 09, 2012 3:34 AM
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    Hi Shweta,

    I will mark Emma's reply as the anwser, if you think her solution could not fix your problem, please feel free to unmark it.

    Arwind.

    Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact msdnmg@microsoft.com Microsoft One Code Framework