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Error during iOS client enrollment

Answered Error during iOS client enrollment

  • Wednesday, January 09, 2013 8:47 AM
     
     
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    Hi Windows Intune expert,

    I am trial user for Win Intune Wave D. Objective is more to manage iOS client. However, I am having issue now. Below is my issue description:

    1) I have enabled Mobile Device Management Authority

    2) I have completed Apple Push Notification service (APNs) - Download an APNs certificate request, Get a APNs certificate and upload the APNs certificate

    3) Administration > Mobile Device Management, iOS Mobile Device Management status = No Issues

    I launch https://m.manage.microsoft.com from my iOS device (iOS 6), i got the error as per attached image. 

    Any ideas which steps i missed out? Please advice. 

    Regards,

    PeiChen

    peichen

     

All Replies

  • Wednesday, January 09, 2013 5:48 PM
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    Hi Peichen,

    I'm looking into this issue.  I'll reply back when I have more information.

    Thanks,

    Jon L. - MSFT

     
  • Wednesday, January 09, 2013 6:01 PM
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    Hi Peichen,

    Can you login to the Account Portal https://account.manage.microsoft.com and ensure the user you are trying to login with on the iOS device is part of the Windows Intune user group?

    It looks like this.  Once I added my user to the user group it was able to login.

    Thanks,

    Jon

    • Marked As Answer by peichen Thursday, January 10, 2013 2:12 AM
    • Unmarked As Answer by peichen Thursday, January 10, 2013 2:23 AM
    • Marked As Answer by peichen Thursday, January 10, 2013 2:23 AM
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  • Wednesday, February 20, 2013 3:22 PM
     
     
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    All my settings are configured as suggested above yet I still have the same error as the first post.

    Any suggestions?

     
  • Wednesday, February 20, 2013 5:10 PM
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    All my settings are configured as suggested above yet I still have the same error as the first post.

    Any suggestions?

    Hi,

    Please open a support case if you are still having issues.  We'll need to perform some troubleshooting.

    Thanks,

    Jon L. - MSFT

     
  • Sunday, March 03, 2013 4:30 PM
     
     
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    Hi,

    I am having the same issue.

    Intune connector OK in SCCM SP1, and user is set to be an Intune user. I get an error when trying to access m.manage.microsoft.com from an iOS 6 device with that user.

    Kind regards,

    Eirik

    Edit: Never mind. This happened to me due to the fact that I did not fully understand the purpose why I needed a public domain. (Which is requred for Intune+SCCM+mobile devices). 

    Edit 2: As a "cheat" though, in my test environment, I added the UPN of <whatever>.onmicrosoft.com to AD Domains and Trust. I created a testuser with this UPN, and let SCCM syncrhonize it from AD. Then I was able to enroll my iOS device on a lab which has no public domain. (I have no idea what impact this could potentially have yet, and I do not care, as the lab is only for laboraty purposes ^^)