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WMS 2011 on Ncomputing L300

Answered WMS 2011 on Ncomputing L300

  • Thursday, July 14, 2011 4:04 PM
     
     
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    Hi,

    I am setting up a test center using a Host PC with WMS 2011 and Ncomputing L300 devices as my access points. Downloaded WMS 2011 evaluation copy and purchased the product key and 50 CAL through Volume Licensing.

    My troubles are:

    1. I get a message telling me to update the display drivers for the hardware. Where do i get display drivers for WMS 2011. My Host PC/Server is HP pavilion Elite e9250t and the HO website has no drivers for this OS.
    2. Second Message is for me to have a usb hub with a keyboard and mouse attached to it be connected to the computer. I am using a LAN setup, so cant figure out why i am being asked for USB station/hub.
    3. Thirdly and more confusing is another message telling me there is a keyboard and mouse attched to the root hub that i should unplug.
    4. License- i have purchased the product key(WMS 2011 Premium) and CAL licenses. Unable to activate the software online and the number +22520310500 given for Rwanda is not going through.

    Any help in resolving the above issues will be highly appreciated.

     

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  • Thursday, July 14, 2011 4:19 PM
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    Thanks for bringing this over to the forums - I'll start by asking a few questions to clarify some things.

    1. The display driver update is by far the most tricky part of setup. It looks like your host PC has a variety of options for graphics cards - do you know which one is in your server? These drivers (they have to be the 64-bit versions and support extended desktop) are typically available through the manufacturer's webpage; that is, the graphics card manufacturer, not the PC manufacturer.

    2 & 3 I believe are related. For your host PC, do you have a keyboard/mouse plugged directly into the computer? WMS 2011 doesn't support locally directly connected USB stations by default, because often a PC will have multiple ports and it is usually impossible to tell which ports are connected to each root hub. The reason it would be asking for a USB station, even in a lan environment, is because it expects that even the primary station where you are going though setup will be connected to a station hub. Before setup initially runs, the keyboard/mouse plugged into the computer would be okay, but after OOBE runs it will give the error message that you are describing.

    If you don't have a USB hub that you can use to get around this, you CAN plug in a PS/2 mouse/keyboard in, and that will work.

    4. Have you tried activating MultiPoint through the normal activation process? You shouldn't have to activate it online. If you open the start menu and right click "Computer", you should be able to activate Windows MultiPoint Server at the bottom of that screen like you would a normal Windows activation. If that is what you did, I'm not sure what the issue could be, and will look into more possible causes.

    I hope this helps for starting to address some of the issues you are having - please continue to ask any questions that may come up so we can work to get you through the setup process.

    -Livi


     
  • Thursday, July 14, 2011 4:38 PM
     
     
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    Thanks alot Livi.

    As for 2 & 3 I will get an external USB hub, connect keyboard and mouse and see if it would work. Would that be wise to do? Or get an extra L300 device and have the host pc stand alone?

    1. I am unable to see who the manufacturer is from Device Manager, so would i need to open up the pc to look at the card? i now understand i was looking in the wrong direction. i.e HP.

    4. Activation worked, thanks a lot. ;)

    Will update you on my progress. Any more info on how to successfully deploy my setup will be highly appreciated.

    WMS Forum
     
  • Thursday, July 14, 2011 4:58 PM
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    Glad to hear that you got it activated okay. I think that a USB hub for the primary computer is the easiest option if it works in your environment, at least for setup purposes. For the graphics card, since Device Manager isn't showing the type, I think the only option is to open it and look. However, I did a little research and it looks as though the standard graphics card for the HP Pavilion Elites is an AMD Radeon HD4850, so if you didn't want to open the computer, that might be a good place to start. I think that even if it isn't an AMD/ATI card, you'll just be told that it isn't the right device.
     
  • Friday, July 15, 2011 12:24 PM
     
     
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    Managed to get the graphics and also install a USB hub, all errors were cleared. i am now able to log into the Normal mode of WMS 2011.

    So as far as i am concerned, WMS is set properly. However, i am unable to identify stations. The only one i am seeing is the USB hub i am using to administer the server. All the other stations are connected to a switch and my server has a network cable to the switch too. Is there some settings i need to change to be able to identify the stations.

    Secondly, though this could be a Ncomputing issue, the stations are stuck on a screen "One Moment Please". I am unable to get to the screen to configure the device.

    Thanks once again.

    WMS Forum
     
  • Friday, July 15, 2011 3:58 PM
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    Have you checked on NComputing's website to make sure that you have the latest version of vSpace installed for your L300s? Also, it looks like the "One Moment Please" shows up on the L300s when they are unable to connect to an IP address. I haven't seen anything with that being the issue on a WMS machine, though, but it looks like a few people have run into it on the NComputing forums.

     
  • Monday, July 18, 2011 8:12 AM
     
     
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    Hi,

    I do have the latest vSpace installed for the L300. Been in touch with their technical support team. So I am hoping for more info soon.

    Thanks for your help in getting the WMS up and running. S far I have one workstation functioning well. Hope i get all the rest up soon.

    Regards.

    WMS Forum
     
  • Thursday, July 28, 2011 10:58 AM
     
     
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    Hi Livi/ jrmitiko,

    Please i have a similar problem.

    I am using an HP ML110 G5 desktop (E2160 Part# 470064-670). I am having issues with the hardware driver update ( i cant locate the manufacturer). Please how did you solve the issue of your display driver jrmitiko?? Livi can you help determine the default manufacturer that shipped with my PC? 

    Also, using PS/2 keyboard and mouse did not clear the root hub error - i will have to get a USB hub.

     

    Hope to hear from you soon.

     

    Thanks.

     
  • Thursday, July 28, 2011 1:03 PM
     
     
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    Hi, seems in your configuration (470064-670) , you have only Integrated Graphics Controller, so you should use drivers from HP website. But if you have additional graphic card, you can open the case and look inside or check Device Manager in Control Panels. Finally, you can try to run one of the diagnostics programs like Everest. It will tells you everything about your station. 

     

    Karel. 

     
  • Friday, July 29, 2011 9:27 AM
     
     
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    i Seindemi

    Usb hub will definitely work for you. The Graphics part, Livi helped me when She identified the manufacturer of the Graphics card. I however saw a graphics sticker on another HP CPU. So i believe the sticker or physically checking the hardware will help.

    Regards

    WMS Forum
     
  • Wednesday, August 03, 2011 12:12 AM
     
     
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    Thanks for your response.

    Please can u advise the driver you downloaded (i am aware the driver for WMS2011 is not present). was it driver for Windows 2003 server (64-bit) or Windows 7 (64-bit)

     

    Thanks again.

     
  • Wednesday, August 03, 2011 3:46 PM
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    You should use the Windows 7 drivers, not the Windows Server 2003 drivers.
     
  • Wednesday, August 03, 2011 4:29 PM
     
     
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    Thanks Livi
     
  • Monday, September 19, 2011 10:23 AM
     
     
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    Hi Livi,

    In our classroom network, we had 10 x L300 ncomputing and the host pc running Windows Multipoint Server 2011. The system works fine and until our ISP sets up a router for paid, prepaid internet access.

    What we want to achieve is to have all the students to access all the programs FREELY except for the Internet Access which is controlled by the router. The system setup for any one clicking the internet explorer, it should bring up the login page for the user to input his/her username and password. Our problem is the system works only for the first person to login, as soon as someone logins in, all the terminals login activation page did not work.

    It seems the router only sees on IP of the Host pc and not the terminals. I Enable the IP Virtualisation for session and progam but did not work.

    Hope anyone can help.

     
  • Sunday, January 15, 2012 12:09 AM
     
     
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    Ncomputing has a IP utility for their devices call Niu Utility. If you still have the issue and have not tried it by all means look on the Ncomputing download section. I know of one of my customers who needed separate IP addresses for his Ncomputing devices for some shared programs to run properly