CAPI2 Error
- I get the following error in my application log 4 times a day. it seems to
correspond to my backups. they occur about 8-10 minutes apart twice a day.
(I do backups at that time twice a day)
I followed the instructions in KB article
http://technet.microsoft.com/en-us/library/cc734021(WS.10).aspx and verified
that the System Writer appears in the list.
What is the problem here and how can I fix it?
(I am running SBS2008 x64 as a guest OS on WIN2008 R2 with Hyper-v)
thanks
m
Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 11/18/2009 2:40:35 AM
Event ID: 513
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SERVER.domain.local
Description:
Cryptographic Services failed while processing the OnIdentity() call in the
System Writer Object.
Details:
AddWin32ServiceFiles: Unable to back up image of service WPFFontCache_v0400
since QueryServiceConfig API failed
System Error:
The system cannot find the file specified.
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CAPI2"
Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}"
EventSourceName="Microsoft-Windows-CAPI2" />
<EventID Qualifiers="49154">513</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-18T00:40:35.000Z" />
<EventRecordID>150967</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>SERVER.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>
Details:
AddWin32ServiceFiles: Unable to back up image of service WPFFontCache_v0400
since QueryServiceConfig API failed
System Error:
The system cannot find the file specified.
</Data>
</EventData>
</Event>
Answers
Hi biconix,
We understand the business continuity is important.
From the error message, the Cryptographic Services failed with specific API. In order to troubleshoot it, we may need to collect some vsstrace to analysis what cause the Cyptographic Services crashing in the issue. However, please understand it is not efficient for us to analysis the vsstrace file here in the forum, therefore I would suggest that you contact Microsoft Customer Support service to troubleshoot this issue efficiently. They are the best resource for this kind of issues.You may obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
Hope the issue will be resolved soon.
This posting is provided "AS IS" with no warranties, and confers no rights.- Marked As Answer byDavid Shen - MSFTMSFT, ModeratorWednesday, December 02, 2009 9:13 AM
All Replies
Hi biconix,
In order to narrow down the cause of the issue more efficiently, let us refer the following steps to perform a Clean Boot to see if the issue still continues.
Step 1: Perform a Clean Boot
1. Click "Start", go to "Run", and type "msconfig" in the open box to start the System Configuration Utility.
2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).
3. Click the "Startup" tab, click "Disable All" and click "OK".
4. Restart your computer. When the "System Configuration Utility" window appears, please check the box and click "OK".
Meanwhile, please run the following command to dump the VSS writers information here for our reference.
Vssadmin list writers
Thanks for your time.
Best regards,
David Shen
This posting is provided "AS IS" with no warranties, and confers no rights.- are you also getting event id 517
Log Name: Application
Source: Microsoft-Windows-Backup
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: computername
Description:
Backup started at '3/16/2009 8:21:16 PM' failed with following error code
'2155348226' (System writer is not found in the backup.). Please rerun backup once
issue is resolved.
Hi biconix,
Do you have a chance to perform the test with clean boot and then give back the vssadmin result here?Please keep us posted on your progress and let us know if you have any additional questions or concerns.
We are looking forward to your response.Best Regards,
David Shen
This posting is provided "AS IS" with no warranties, and confers no rights.- no i am not
- i have not yet had a chance.
this is our production server, so i really am going to have a difficult time doing a clean boot.
is there another way or suggestion? Hi biconix,
We understand the business continuity is important.
From the error message, the Cryptographic Services failed with specific API. In order to troubleshoot it, we may need to collect some vsstrace to analysis what cause the Cyptographic Services crashing in the issue. However, please understand it is not efficient for us to analysis the vsstrace file here in the forum, therefore I would suggest that you contact Microsoft Customer Support service to troubleshoot this issue efficiently. They are the best resource for this kind of issues.You may obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
Hope the issue will be resolved soon.
This posting is provided "AS IS" with no warranties, and confers no rights.- Marked As Answer byDavid Shen - MSFTMSFT, ModeratorWednesday, December 02, 2009 9:13 AM
