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User login screen blue, no desktop/start menu

Locked User login screen blue, no desktop/start menu

  • Thursday, April 29, 2010 8:33 AM
     
     
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    We're having random issues with our students logging into our 2008R2 TS farm. Some users login okay, others sit for a very long time, or indefinite, with a blue background. They can ctrl+alt+del and logout but that's it. It's as if explorer doesn't start.

    I'm wondering if it comes down to profiles, folder redirection and drive mapping? We have a mandatory profile for all users on our TS. All users have a .bat login file (on all PCs not just thin clients) that maps the shared drives and home drive. Home drive is also set in AD, and we also use folder redirection - It could soon be time to rethink how we do this, but now is not that time (unless it's the cause of this issue!)


    The event log on the Terminal Server typically shows something like this error:

    Failed to apply policy and redirect folder "Documents" to "\\bart\pupils\yr05055\".
     Redirection options=0x80009211.
     The following error occurred: "Can not create folder "\\bart\pupils\yr05055"".

    The users folders do exist, and are accessible to them from Fat clients


    I'm getting a lot of flack for this from one member of staff.... Any help would be gratefully appreciated!

       

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    • Friday, April 30, 2010 10:28 AM
       
       
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      Hello,

       

      Based on my experience, some of similar issues are related to security permission factors. To check this possibility, I suggest you to use the following steps:

       

      1.     On the domain controller, go to edit the GPO which applies to folder redirection.

      2.     Go to check the configuration of the folder redirection, switch to Settings tab.

      3.     Clean the check box for Grant the user exclusive rights to Documents.

      4.     Update the group policy for the RD Session Host.

      5.     Redefine the shared folder’s permission manually. Enable the permission items to proper users.

       

      For more information, please check the following KB article:

       

      (KB288991) Enabling the administrator to have access to redirected folders

      http://support.microsoft.com/default.aspx?scid=kb;EN-US;288991

       

      Note: This KB article is written for Windows 2003 and Windows 2000 operating systems, however the content for Windows Server 2003 is applicable for Windows Server 2008 R2 scenarios. Please pay attentions if slight changes are needed.

       

      Let us know the result if possible. Thanks.

       

      ·         Lionel Chen

      TechNet Subscriber Support in forum

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      This posting is provided "AS IS" with no warranties, and confers no rights.
         
      • Tuesday, May 04, 2010 7:22 AM
         
         
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        Hello,

        Have you tried the suggestions from us? Please let us know the result if possible. We'd like to help you based on your needs.

        Thanks.

        Lionel Chen

        TechNet Subscriber Support in forum

        If you have any feedback on our support, please contact tngfd@microsoft.com

        This posting is provided "AS IS" with no warranties, and confers no rights.
           
        • Tuesday, May 04, 2010 2:48 PM
           
           
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          Lionel,

          Thanks for the suggestion. I haven't tried it yet. It was a bank holiday yesterday, and for some reason I didn't get an e-mail informing me you had replied! I will try your suggestion after school finishes tomorrow.

          • Edited by Joe90bass Tuesday, May 04, 2010 2:48 PM typo
          •