Sign in
 
HomeWindows Server 2012Windows Server 2008 R2Windows Server 2003LibraryForums
Note: Forums will be making significant UX changes to address key usability improvements surrounding search, discoverability and navigation. To learn more about these changes please visit the announcement which can be found HERE.
Windows Server TechCenter >
> 
> 
printer is not working

Answered printer is not working

  • Tuesday, May 15, 2012 6:51 PM
     
     
    Sign In to Vote
    0
    the spooler is being automatically turned off? it will turn on but then shuts down again?
     

All Replies

  • Wednesday, May 16, 2012 5:44 AM
    Moderator
     
     Answered
    Sign In to Vote
    0

    Hi,

    Please make sure that the printer driver is Windows Server 8 beta compatible and try the following troubleshooting suggestions first:

    Clear Printer Spooler Files and Enable the Spooler Service

    =================================

    1. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

    If it does not work, you may refer to the following Microsoft KB article for more troubleshooting information:

    You cannot add a printer and you receive printer spooler error messages in Windows XP

    http://support.microsoft.com/kb/324757

    Although this KB article is for Windows XP, the troubleshooting steps also applies to Windows Server 8 Beta.

    Regards,

    Arthur Li

    TechNet Community Support