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No desktop after a failure driver

Answered No desktop after a failure driver

  • Friday, January 18, 2013 5:20 PM
     
     
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    I have a Windows Server 2012 machine running as, well.. a server. I tried to install Logitech's webcamera driver on it to view image from a Logitech QuickCam Pro 4000. There's no Server 2012 drivers and I tried the Vista ones. They didn't work. I tried to restart, but after that I wasn't able to view the desktop anymore. I see a dark gray screen and the cursor which I can move.

    I booted in safe mode and removed the software which came with the driver. I was able to remove it from the Control Panel. The driver I wasn't. The uninstaller froze. I used programs called Perfect Uninstaller and CCleaner to remove the driver (they cleaned the files and the registry). I tried to reboot, but the same problem occurred.

    There's only one way it responds: When I press CTRL + ALT + DELETE it shows the hourglass next to the cursor. After a few moments (maybe minutes) it shows a "Failure to display security and shut down options" dialog saying "The sign-in process couldn't display security and sign-in options when Ctrl+Alt+Delete was pressed. If Windows doesn't respond, press Esc, or use the power switch to restart". I've tried to restart it multiple times but it hasn't had worked. 

    I've tried things like removing explorer.exe and iexplorer.exe entries in HKLM\Software\Microsoft\Windows NT\Current Version\something\, removing graphic drivers, using sfc /scannow, logging in as an other user...

    What's wrong?

     

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  • Monday, January 21, 2013 8:26 AM
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    Hi,

    Please try the following steps:

    Reset Desktop icon cache

    ==================

    1. Click Start, open Computer.

    2. Click Organize on the Tool bar, and choose Folder and Search Options.

    3. Then click the View tab, and check to select the Show hidden files and folders option, and click OK.

    4. After that, enter the following directory:

    C:\Users\(User Name)\AppData\Local

    5. Find the IconCache.db file, and rename it as IconCache.db.old.

    6. Close the window, and restart the computer.

    If the issue persists, please also try the following commands with administrator privilege.

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v Desktop

    Echo %UserProfile%

    Regards,

    Arthur Li

    TechNet Community Support