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AnswerHas anyone successfully unzipped hotfix for KB937444?

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  • Thursday, November 05, 2009 5:52 AMTim Quan - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Hi,

     

    I tested it and encountered the same error. If I try the x64 hotfix, it can be extracted successfully.

     

    It seems that this hotfix is damaged. Please report this to your local Microsoft Customer Service.

     

    Tim Quan - MSFT

  • Friday, November 06, 2009 10:21 AMprashant_knit Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    The solution to the above problem is use WinRar instead of WinZip.
    Unzip the download provided by MS using WinRar, it will ask for the password, provide the password click ok and you are done :)

    /Prashant
    • Marked As Answer byserolfr Saturday, November 07, 2009 2:44 AM
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All Replies

  • Thursday, November 05, 2009 5:52 AMTim Quan - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Hi,

     

    I tested it and encountered the same error. If I try the x64 hotfix, it can be extracted successfully.

     

    It seems that this hotfix is damaged. Please report this to your local Microsoft Customer Service.

     

    Tim Quan - MSFT

  • Friday, November 06, 2009 12:15 AMserolfr Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    How do I locate my local Microsoft Customer Service?

  • Friday, November 06, 2009 12:43 AMenjoyoutdoors Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    There is a problem with the i386 (x86) version of this file. The x64 works.

  • Friday, November 06, 2009 1:57 AMTim Quan - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Microsoft Customer Service:

    http://www.microsoft.com/worldwide/
  • Friday, November 06, 2009 4:47 AMserolfr Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I to have tried the x64 and it works like a champ.  I wish the x86 worked.  I went to the /worldwide/ site and there is a center in Tampa which would be closest to me.  Should I call the office?  Would they be able to fix the issue with the corrupt hotfix?  I found a page providing email tech support with a 1 day turn around however MS wants $99.  I would think that if the right person knows about this issue that it would be corrected for free.  Getting to the right person though seems about impossible.  Am I mistaken here?  What do you recommend I do that will ensure this gets resolved?
  • Friday, November 06, 2009 5:25 AMTim Quan - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer
    I would recommand contacting your nearest Microsoft Customer Service.
    • Proposed As Answer byprashant_knit Friday, November 06, 2009 10:18 AM
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  • Friday, November 06, 2009 10:21 AMprashant_knit Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    The solution to the above problem is use WinRar instead of WinZip.
    Unzip the download provided by MS using WinRar, it will ask for the password, provide the password click ok and you are done :)

    /Prashant
    • Marked As Answer byserolfr Saturday, November 07, 2009 2:44 AM
    •  
  • Saturday, November 07, 2009 2:44 AMserolfr Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Prashant,

    You are exactly right!  That worked just as you described.  Thank you, thank you, thank you.