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using group policy to automatically check the 'Allow remote assistance...' checkbox in system properties in client pcs

Answered using group policy to automatically check the 'Allow remote assistance...' checkbox in system properties in client pcs

  • Friday, November 23, 2012 3:11 AM
     
     
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    I have already enabled the policy in my GPO 


    Computer Configuration - Administrative Template - Windows Components - Terminal Services - Allow users to connect remotely using Terminal Services 

    Computer Configuration - Administrative Template - System - Remote Assistant - Offer Remote Assistance



    in my active directory 2003 but this does not automatically check the remote assistance check box in the client computer.

    I am able to use the remote assistance service though be it being the helper or requestor.

    Please advise.

    Thanks.

    Jericho


    • Moved by Carey FrischMVP Friday, November 23, 2012 8:10 PM Moved to more appropriate forum category (From:Windows XP Service Pack 3 (SP3))
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  • Monday, November 26, 2012 2:18 AM
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    Hi,

    Does the GPO applied successfully? Please use gpresult /h report.html to have a verify. If everything is ok, then it's no need to worry about. "Allow Remote Assistance connections to this computer" checkbox is not associated with "Offer remote assistance" policy, it's associated with Solicited Remote Assistance policy.

    Reference:
    How to configure a computer to receive Remote Assistance offers in Windows Server 2003 and in Windows XP
    http://support.microsoft.com/kb/301527
    How to use the "Offer Remote Assistance" policy setting
    http://support.microsoft.com/kb/308013
    Remote Assistance Overview
    http://technet.microsoft.com/en-us/library/cc753881(WS.10).aspx

    Regards,
    Cicely

     
  • Monday, November 26, 2012 3:04 AM
     
     
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    Hi Cicely,

    Thanks for your reply. Yes the GPO is applied successfully and it is working on my client pc.

    Is there a way to get the checkbox ticked via the GPO?

    Many thanks!

    Regards,

    Jericho


    • Edited by jericho jon Monday, November 26, 2012 5:56 AM
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  • Friday, November 30, 2012 6:17 AM
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    Hi,

    How about "Allow Remote Assistance connections to this computer" checkbox in your client? Is it grayed out?

    Regards,
    Cicely


     
  • Friday, November 30, 2012 6:28 AM
     
     
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    Hi Cicely,

    Nope it is not grayed out.

    I have decided to write an adm script that will change the registry value on the client computer to check that box.

    I have linked it to a GPO object but somehow it didn't take any effect on the client computer. The registry path is correct. The GPO object is applied and link to the OU of the test computer I'm trying out.

    Would you please take a look and point out the error if there is any?

    CLASS MACHINE
     CATEGORY "Windows Components"
            POLICY "Allow Remote Assistance invitations to be sent from this computer"
    KEYNAME "SYSTEM\CurrentControlSet\Control\Terminal Server\fAllowToGetHelp"
    VALUENAME "Allow_remote_assistance_invitations_to_be_sent_from_this_computer_onoff"
    VALUEON 1 
                     VALUEOFF 0 
            END POLICY
     END CATEGORY

    Regards,
    Jericho


     
  • Tuesday, December 04, 2012 9:05 AM
     
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    Hi,

    To enalbe Remote Assistance via group policy, please refer below steps:

    1. og on to a domain controller or an administrative workstation as an administrator of the domain, and then open the Active Directory Users and Computers snap-in.
    2. Right-click the OU in which the novice user's computer resides, and then click Properties.
    3. On the Group Policy tab, click New, and then enter a name for the newly created GPO.
    4. On the Group Policy tab, select the newly created GPO, and then click Edit.
    5. In the navigation pane of the Group Policy Object Editor, expand Computer Configuration, expand Administrative Templates, expand System, and then click Remote Assistance.
    6. In the details pane of the Group Policy Object Editor, click Enabled for the Offer Remote Assistance policy.
    7. Under Permit remote control of this computer, select one of the following options:
      • Allow helpers to only view the computer.
      • Allow helpers to remotely control the computer.
      These options correspond to the actions that you want an expert user to take.
    8. Click Show.
    9. Click Add to add domain user accounts or domain user groups.

      Note These entries should take one of the following formats:
      • <var>domain_name</var>\<var>user_name</var>
      • <var>domain_name</var>\<var>group_name</var>
      For example, the entry might be "contoso\Domain Admins."
    10. Click OK to close the Show Contents dialog box, and then click OK to close the Offer Remote Assistance Propertiesdialog box.
    11. Close the Group Policy Object Editor.

    You can refer below KB for more detailed information

    http://support.microsoft.com/kb/301527

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